Senior Executive Ashish Dwivedi alleges that Paytm failed to credit his funds even after Reserve Bank of India (RBI) escalation. He claims Paytm misled him by repeatedly asking to change his bank account and still did not release the money. Read full details, possible legal remedies, and how Choice4Voice.com supports such cases.
Complaint Summary Table : Shocking Paytm Complaint: Ashish Dwivedi Accuses Paytm of Withholding Transaction Despite RBI Escalation
| Details | Information |
|---|---|
| Complainant Name | Ashish Dwivedi |
| Not disclosed | |
| Phone | +91 99102652XX Hidden For Privacy |
| Company/Brand | Paytm |
| Complaint Type | Payment not credited / Unfair trade practice |
| Product/Service | Digital Payment / Wallet Transaction |
| Issue Description | Amount processed by Paytm marked as credited, but not received in complainant’s bank account despite RBI escalation |
| Date of Incident | Recent (as per LinkedIn, Sept 2025) |
| Company’s Response | No proper resolution provided |
| LinkedIn Source | Original LinkedIn Post |
About the Complainant
Ashish Dwivedi is a Senior Executive at Rein Games, with expertise in direct sales. He publicly raised this concern on LinkedIn, tagging Reserve Bank of India (RBI) and Paytm CEO Vijay Shekhar Sharma, highlighting how even after escalation to RBI, his issue remained unresolved.
About Paytm
Paytm is one of India’s largest digital payment and financial services companies, with over 300 million registered users. Despite its wide reach, it has faced multiple consumer complaints over:
- Delayed transactions
- KYC verification issues
- Bank transfer failures
- Inconsistent customer support
This case adds to ongoing concerns about the transparency and reliability of Paytm’s financial services.
Legal Options Available to the Complainant
Ashish Dwivedi (or any consumer in a similar situation) may consider:
- Consumer Protection Act, 2019 – File a complaint under unfair trade practice and deficiency in service.
- RBI Ombudsman for Digital Transactions – Since Paytm is regulated by RBI, an official complaint can be filed.
- Banking Ombudsman – If banks are involved in delayed settlements.
- IT Act, 2000 – Misrepresentation and failure in digital transactions may fall under electronic fraud.
- Civil Case for Recovery – File a money recovery suit for withheld funds.
Possible reliefs include refund, interest on delayed payment, compensation for mental harassment, and penalty against the company.
How Choice4Voice.com Helps
- At Choice4Voice.com, we are highlighting this case as the first step to amplify the complainant’s voice.
- If the brand fails to resolve the issue, Choice4Voice.com can file a legal case on behalf of the complainant.
- We also provide drafting assistance, legal consultation, and end-to-end support to ensure consumer justice.
Legal Case Filing Format (Sample Template)
[Complainant Full Name]
[Address]
[Email / Contact No.]
To,
The Consumer Disputes Redressal Forum
[City / District]
Subject: Complaint Against Paytm for Withholding Transaction
Respected Sir/Madam,
I, Ashish Dwivedi, am filing this complaint under the Consumer Protection Act 2019 against Paytm regarding non-credit of funds into my account despite confirmation of transaction. Despite escalation to RBI, Paytm failed to provide a satisfactory resolution.
Prayer/Relief Sought:
1. Immediate refund of withheld transaction amount
2. Interest for delay in settlement
3. Compensation for financial loss and mental harassment
4. Strict action against unfair trade practices
Attached: Transaction screenshots, bank statements, LinkedIn post evidence
Sincerely,
[Signature of Complainant]
Q&A Section
- How to file a complaint against Paytm in India?
- Consumers can raise complaints via Paytm Helpdesk, RBI Ombudsman, or file a case under the Consumer Protection Act.
- What to do if Paytm does not credit money to my bank account?
- Keep all transaction proofs, escalate to RBI, and file a consumer complaint if unresolved.
- Can RBI take action against Paytm for payment delays?
- Yes, RBI regulates payment wallets and can initiate inquiries.
- How to escalate a Paytm complaint to RBI Ombudsman?
- File online through RBI’s “Complaint Management System” portal.
- Is non-credit of digital transactions a crime in India?
- Yes, it can be treated as deficiency in service and may attract penalties under Consumer Law.
- Can I file a legal notice against Paytm?
- Yes, a lawyer can issue a notice demanding refund and compensation before filing a consumer case.
- How much compensation can I claim from Paytm?
- Consumers can claim the withheld amount + interest + additional damages.
- What is the time limit for filing a consumer complaint?
- Within 2 years from the date of incident.
- Is LinkedIn evidence admissible in consumer court?
- Yes, digital posts and screenshots are accepted as supporting evidence.
- What documents are needed for filing a consumer case against Paytm?
- Transaction ID, bank statements, communication records, complaint screenshots.
- Can I complain to RBI about Paytm?
- Yes, through RBI’s Ombudsman for Digital Transactions.
- What happens if Paytm ignores my complaint?
- The case can be escalated to Consumer Forum or RBI for strict action.
- How long does RBI Ombudsman take to resolve digital transaction complaints?
- Usually within 30–90 days.
- Can Choice4Voice.com help me with legal drafting?
- Yes, we provide complete assistance in drafting and filing complaints.
- What if Paytm refunds money after a long delay?
- The consumer is still entitled to claim compensation for delay.
- Is Paytm regulated by RBI?
- Yes, Paytm Payments Bank and wallet services are under RBI supervision.
- What is deficiency in service under Consumer Protection Act?
- Failure to deliver promised services or wrongful denial of benefits.
- Can I file an online consumer complaint?
- Yes, through the National Consumer Helpline or e-Daakhil portal.
- Can I claim interest on delayed payment refunds from Paytm?
- Yes, courts often allow interest claims on delayed settlements.
- What is the role of Choice4Voice.com in consumer disputes?
- We highlight genuine consumer issues, pressure companies for resolution, and legally assist complainants if needed.
Conclusion
Ashish Dwivedi’s complaint against Paytm highlights growing concerns around transparency in digital transactions. Despite escalating to RBI, his issue remained unresolved. Cases like this prove the urgent need for consumer advocacy.
At Choice4Voice.com, we stand by complainants like Ashish. If Paytm does not resolve this case, we are ready to escalate it legally on his behalf.
👉 If you are facing a similar issue, submit your complaint today at Choice4Voice.com and let us fight for your consumer rights.
