Nilam Bankar raises complaint against Paytm for failed ₹1,06,300 education fee transfer. Despite multiple complaints, no response from Paytm. Choice4Voice.com highlights the issue.
Complaint Summary : Paytm Complaint – Nilam Bankar Reports ₹1,06,300 Failed Education Fee Transaction
| Details | Information |
|---|---|
| Complainant Name | Nilam Bankar |
| Not disclosed | |
| Company/Brand | Paytm |
| Complaint Type | Failed Transaction / No Response |
| Product/Service | UPI / Digital Payment |
| Order/Service No. | Not provided |
| Issue Description | Education fee payment of ₹1,06,300 failed, amount not credited, no resolution despite multiple complaints |
| Date of Incident | September 2025 |
| Company’s Response | No response |
| Additional Comments | Complainant highlights loss of trust in Paytm due to mishandling of high-value transaction |
Full Write-Up
Nilam Bankar (Procurement Manager, 10+ years of experience in Pharma, FMCG, and Consumer Services) has raised a serious complaint against Paytm regarding a failed education fee transaction worth ₹1,06,300.
According to Nilam, she trusted Paytm for making a large and critical education-related payment, but the money went to the wrong place. Despite raising multiple complaints with Paytm support, there has been no proper response or accountability from the company.
Nilam emphasizes that this issue is not just financial but about trust and accountability in India’s digital payment ecosystem. She questions what happens when platforms as large as Paytm fail in such high-value transactions, leaving customers helpless.
This case highlights the risks associated with failed UPI or wallet transactions and the lack of transparent grievance redressal mechanisms in digital payments.
Choice4Voice.com is raising this complaint to ensure that Paytm addresses the matter urgently and that such cases are not repeated.
Legal Remedies for High-Value Failed Transactions
Consumers facing such issues can pursue the following legal actions:
- RBI Guidelines on Failed Transactions (2019):
Refunds for failed UPI transactions must be processed within T+1 working day. Delays beyond this are a clear violation of RBI rules. - Consumer Protection Act, 2019:
Customers can seek refund, interest, and compensation for harassment and financial loss. - Escalation to RBI Ombudsman:
If Paytm fails to resolve the complaint within 30 days, the matter can be taken to the RBI Ombudsman for Digital Transactions. - Compensation Claims:
Consumers can claim compensation for mental stress, inconvenience, and opportunity loss, especially in critical payments like education fees.
Choice4Voice.com helps victims like Nilam by escalating their voices publicly, guiding them to legal remedies, and ensuring companies are held accountable.
How Choice4Voice.com Supports Consumers
- Public Amplification: Making genuine complaints visible so companies cannot ignore them.
- Legal Awareness: Explaining rights under RBI and consumer protection laws.
- Collective Pressure: Building a network of affected consumers to demand accountability.
- Neutral Platform: Ensuring transparency by publishing only verified complaints.
Q&A
Q1. What is Nilam Bankar’s complaint against Paytm?
She alleges that her ₹1,06,300 education fee payment failed, and despite complaints, Paytm has not responded.
Q2. How long does RBI allow for refunds on failed UPI transactions?
As per RBI guidelines, refunds must be processed within 1 working day of the failed transaction.
Q3. Can Paytm be held accountable for failed high-value transactions?
Yes, under RBI rules and the Consumer Protection Act, Paytm must ensure refunds and can be penalized for non-compliance.
Q4. What legal remedies are available for failed digital payments?
Consumers can approach RBI Ombudsman, file a case under the Consumer Protection Act, or escalate via the National Consumer Helpline.
Q5. What happens if Paytm ignores a complaint for 30+ days?
The case can be escalated to the RBI Ombudsman for Digital Transactions for strict action.
Q6. Can customers claim compensation for stress and harassment?
Yes, consumer courts allow claims for mental agony, inconvenience, and delayed refunds.
Q7. Why is Nilam’s case particularly serious?
Because it involves education fees, a critical payment, where delays can directly impact a student’s academic future.
Q8. How does Choice4Voice.com help in such disputes?
By amplifying cases online, guiding legal recourse, and pressing companies for quick action.
Q9. Is Paytm legally bound to provide instant refunds?
Yes, RBI mandates strict refund timelines for failed UPI and wallet transactions.
Q10. What should customers do immediately after a failed payment?
Save the UPI reference ID, bank statement, and raise a complaint with Paytm and the bank simultaneously.
Q11. Can RBI penalize Paytm for refund delays?
Yes, RBI can take regulatory action, including fines, against payment companies that violate guidelines.
Q12. Are education-related payments treated differently under law?
No, but given the urgency, courts may grant priority and compensation if delays cause academic harm.
Q13. What documents should Nilam keep for her legal case?
Transaction ID, complaint numbers, bank statement, and all communication with Paytm.
Q14. Can a collective complaint be filed if multiple users face the same issue?
Yes, class action consumer complaints are allowed under Indian law.
Q15. What is the role of the RBI Ombudsman for Digital Transactions?
It resolves consumer disputes related to UPI, wallets, and other digital payment failures.
Q16. How long do consumer court cases take in digital payment disputes?
Typically 3 to 9 months, depending on the evidence and court workload.
Q17. Can Paytm reverse money to the wrong account?
If proven, yes. Otherwise, RBI rules require Paytm to coordinate with the beneficiary bank to recover funds.
Q18. Is Paytm safe for high-value transactions?
While widely used, Nilam’s case shows that delays and risks exist, especially in refunds.
Q19. What are customers’ rights in UPI failures?
Immediate reversal of funds or credit within T+1 working day.
Q20. How can Choice4Voice.com increase accountability?
By publishing verified complaints, putting social pressure, and helping consumers take legal action.
🔗 Original LinkedIn Complaint URL: [Click Here]
