If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Praveen Kumar, a software engineer, filed a serious complaint against Paytm Mall for non-delivery of a WD My Passport 1TB External Hard Disk and no refund even after multiple follow-ups. The complaint, now featured on Choice4Voice.com, highlights poor accountability and lack of customer support at Paytm. Learn what legal cases can be filed, and how Choice4Voice.com helps victims of digital consumer fraud get justice.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant Name | Praveen Kumar |
| Profession | Software Engineer |
| Company Involved | Paytm Mall |
| Product | WD My Passport 1TB External Hard Disk |
| Order ID | 25765492205 |
| Complaint Date | 15th August 2025 |
| Issue | Product not delivered; no refund or response |
| Ticket ID | 22204853560 |
| Platform Used | Paytm Mall |
| Status | Unresolved |
| Complaint Source | LinkedIn Public Post |
| LinkedIn Post URL | View Original Post |
Full Complaint Write-Up
A consumer named Praveen Kumar, a Software Engineer, shared his experience with Paytm Mall regarding a failed product delivery and refund issue.
On 15th August 2025, Praveen ordered a WD My Passport 1TB External Hard Disk (Order No. 25765492205) via the Paytm Mall platform. However, despite the payment being processed successfully, he never received the product.
The situation worsened when he found no option to cancel the order, no seller contact details, and no direct customer support. Instead, he only received automated messages like “We are working on your concern.”
Even after raising an official support ticket (ID: 22204853560), no refund or proper response was provided by Paytm Mall.
This lack of transparency and accountability from such a large e-commerce brand raises serious questions about customer protection and consumer rights in digital transactions.
Praveen’s post has since gained attention on LinkedIn, with many users expressing similar frustrations with Paytm’s customer service and dispute resolution process.
Legal Case Can Be Filed
Based on the nature of this complaint, the following legal cases can be filed against Paytm Mall:
- Consumer Protection Act, 2019 –
For deficiency in service and unfair trade practice.
→ File a case at your nearest District Consumer Disputes Redressal Commission. - Information Technology Act, 2000 (Section 43A & 66) –
For failure to ensure secure and transparent digital transactions. - E-commerce Rules, 2020 (under Consumer Protection Act) –
Paytm can be held accountable for not disclosing seller information and not ensuring a transparent refund mechanism. - Indian Penal Code (IPC Section 420) –
For cheating and dishonestly inducing delivery of property if intent to defraud is proven.
How Choice4Voice.com Can Help
Choice4Voice.com empowers consumers to fight back against digital fraud and corporate negligence.
Here’s how we can assist in Praveen Kumar’s case:
- Step 1: Collect and verify all documents (invoice, payment receipt, ticket details).
- Step 2: Draft a formal consumer forum complaint citing Paytm’s violation of service standards.
- Step 3: Escalate the case to consumer court, e-commerce grievance authority, and RBI’s ombudsman if payments were made through a financial intermediary.
- Step 4: Publish the verified case on Choice4Voice.com and LinkedIn to pressure Paytm Mall publicly for resolution.
If you’re facing similar issues, submit your complaint at Choice4Voice.com and our team will help you take legal and public action.
Step-by-Step Guide: How to File a Consumer Complaint Against Paytm
- Visit https://consumerhelpline.gov.in
- Click on “Lodge Complaint” and register using your mobile/email.
- Choose the company name (Paytm Mall / One97 Communications Ltd.)
- Mention details such as Order ID, payment date, product, and refund issue.
- Upload proof of payment or communication.
- Submit the complaint and note the acknowledgment number.
- If unresolved after 30 days, file a case with the Consumer Commission (District Level) through https://edaakhil.nic.in.
Pre-Drafted Complaint Templates
1. Consumer Forum Complaint (Paytm Mall)
Subject: Complaint Against Paytm Mall for Non-Delivery and Refund Delay
Dear Sir/Madam,
I, [Your Name], purchased a WD My Passport 1TB External Hard Disk from Paytm Mall on 15th August 2025 (Order No. 25765492205). Despite successful payment, the product was never delivered, and no refund has been issued.
I raised a ticket (ID: 22204853560), but Paytm has failed to respond or resolve the issue. This constitutes deficiency in service under the Consumer Protection Act, 2019.
I request the Hon’ble Commission to direct Paytm Mall to refund my payment with compensation for mental agony and delay.
Yours faithfully,
[Your Full Name]
[Your Address]
[Email ID]
[Date]
Brand Background – Paytm Mall
Paytm Mall, launched by One97 Communications Ltd., is one of India’s leading e-commerce platforms. It was established to offer competitive online shopping experiences but has recently faced criticism for refund delays, unresponsive customer service, and lack of seller transparency.
Official Contact Information:
- Website: https://paytmmall.com
- Customer Support Email: care@paytmmall.com
Author
Praveen Kumar is a Software Engineer with a strong background in technology and digital systems. His professional experience gives him a keen eye for transparency and reliability in online services. He decided to share this case publicly to raise awareness about consumer protection and accountability in the digital economy.
How Choice4Voice.com Works
Choice4Voice.com is India’s leading consumer complaint publishing platform. We verify genuine consumer grievances and publish them publicly to drive accountability and fast resolution.
Our process involves:
- Complaint Submission: Users submit their issue via a Google Form.
- Verification: Our team reviews the documents to confirm authenticity.
- Publication: Verified cases are published on Choice4Voice.com and shared on LinkedIn.
- Corporate Escalation: The company is notified publicly and privately for resolution.
- Legal Assistance: For unresolved matters, we guide users on filing with consumer courts, ombudsman offices, or regulators.
Frequently Asked Questions (FAQs)
Q1. What should I do if Paytm Mall doesn’t refund my money after a failed order?
You can escalate your complaint to the National Consumer Helpline (NCH) and file a case through edaakhil.nic.in.
Q2. How long does it take for Paytm to process a refund?
Usually within 7–10 business days. Delays beyond this indicate a service issue.
Q3. Can I get compensation for Paytm’s non-response?
Yes, under the Consumer Protection Act, 2019, you can claim compensation for mental harassment and financial loss.
Q4. Does Paytm Mall have a customer grievance officer?
Yes, Paytm is required to appoint a grievance officer under IT Act Rules. You can email grievance.officer@paytm.com
Q5. What documents should I keep for legal action?
Keep your order receipt, payment confirmation, emails, and ticket IDs as proof.
Q6. Can I file a complaint directly with RBI?
Only if the issue involves payment failure or refund through a bank or wallet regulated by RBI.
Q7. How can Choice4Voice.com assist me in Paytm-related issues?
We help draft complaints, publish your case, and guide you legally to escalate against Paytm.
Q8. What is the RBI Ombudsman’s role in e-commerce refunds?
If the refund is delayed by a bank or payment wallet, RBI Ombudsman can intervene.
Q9. Can Paytm be sued for cheating?
Yes, if there’s clear evidence of intentional fraud or non-delivery despite payment.
Q10. Is Paytm Mall safe for online shopping?
It depends. Many users report good experiences, but delayed refunds and limited customer support are growing concerns.
Q11. How can I contact Paytm Mall for refund escalation?
You can email care@paytmmall.com with your order and payment details.
Q12. What happens if the seller doesn’t respond on Paytm Mall?
Paytm, as the intermediary, remains responsible for ensuring resolution.
Q13. Can I approach Cyber Crime Cell for such cases?
Yes, if you suspect digital fraud, file a complaint at https://cybercrime.gov.in.
Q14. What’s the time limit to file a consumer case?
You have 2 years from the date of incident to file a complaint.
Q15. Can I share my Paytm complaint on Choice4Voice.com?
Yes, visit https://choice4voice.com and submit your case for publication.
Q16. How much does it cost to file a consumer complaint?
Nominal fees — usually between ₹100 to ₹500, depending on claim value.
Q17. How long does a consumer case take?
Simple cases often resolve within 3–6 months at the district level.
Q18. Will Choice4Voice.com notify Paytm after publishing the complaint?
Yes, we tag the company publicly and send official communication.
Q19. Can Choice4Voice.com help draft my legal notice?
Yes, we provide pre-drafted legal templates for consumers to send to companies.
Q20. How can I track updates to my published complaint?
Choice4Voice.com provides an update mechanism via email once your case progresses.
