Debasis Sahu shares his disappointing experience with Paytm after a ₹500 gift card purchase failed to deliver the code despite payment. Complaint details, impact, and legal options covered on Choice4Voice.com
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Complaint Summary : Paytm Complaint – Debasis Sahu Reports Missing Gift Card & Poor Customer Support
| Complainant | Debasis Sahu |
|---|---|
| Profile | Software Engineer |
| Complaint Type | Missing Gift Card / Payment Issue |
| Company | Paytm |
| Transaction Attempted | Gift Card Purchase for Daily Objects Sale |
| Issue Date | September 2025 |
| Transaction Amount | ₹500 (charged but no code received) |
| Expected Resolution | Immediate delivery of gift card or refund |
Full Complaint Details
Debasis Sahu, a verified professional on LinkedIn, shared his frustrating experience with Paytm while attempting to purchase a gift card for the Daily Objects sale.
Initially, he tried purchasing a ₹1000 gift card, but the transactions repeatedly failed. Finally, when he attempted to purchase a ₹500 gift card, the payment was successfully deducted, but no gift card code or PIN was delivered.
Issues Raised:
- Multiple failed attempts for ₹1000 gift card purchase.
- Successful payment of ₹500 with no gift card received.
- Inability to connect with a human agent on Paytm’s customer support.
- No resolution despite raising multiple complaints.
- Missed opportunity to avail the Daily Objects sale, causing financial and emotional dissatisfaction.
Debasis strongly criticized Paytm’s unprofessional handling and lack of customer support.
Customer Impact
- Loss of Money: Payment deducted without service delivery.
- Missed Sale Opportunity: Unable to purchase products at discount due to delay.
- Customer Helplessness: No direct support available to resolve issue quickly.
- Eroded Trust: Question on Paytm’s reliability in handling digital transactions.
Original LinkedIn Post
View Debasis Sahu’s LinkedIn Post Here
Brand Involved
- Company Name: Paytm
- Sector: Digital Payments / Gift Cards / E-commerce
- Concerns: Failed transaction handling, poor customer service, lack of grievance redressal
Legal & Consumer Rights Options
Consumers facing similar issues with Paytm can:
- File a complaint with RBI Ombudsman under digital transaction disputes.
- Escalate through National Consumer Helpline (NCH) by dialing 1915 or filing online.
- Approach Consumer Court for deficiency of service.
- Raise grievance with NPCI for UPI/transaction failures.
- Escalate on social media platforms to push for quicker action.
Choice4Voice.com – Supporting Digital Payment Complaints
At Choice4Voice.com, we raise the voice of customers who are ignored by companies and ensure their concerns gain visibility.
👉 If you are facing issues with Paytm, gift cards, failed transactions, or refunds, submit your complaint here:
https://choice4voice.com/submit-your-complaint/
We ensure genuine cases are published on our website and shared widely for faster resolution.
Frequently Asked Questions (FAQs)
Q1. Who is the complainant in this Paytm case?
Debasis Sahu, a verified professional and Canada Work Visa holder.
Q2. What was the transaction issue with Paytm?
A ₹500 gift card was successfully charged but not delivered.
Q3. Which sale was the gift card purchase for?
The Daily Objects Sale.
Q4. Did the ₹1000 gift card purchase go through?
No, all ₹1000 attempts failed.
Q5. How much money is currently stuck?
₹500, with no gift card code or refund provided.
Q6. What response did Paytm provide?
The complainant reported no meaningful response from Paytm.
Q7. Was customer support easily accessible?
No, Paytm’s IVR system reportedly does not connect to a human agent.
Q8. What was the impact of the delay?
The customer missed the Daily Objects sale and suffered financial inconvenience.
Q9. Can Paytm legally withhold the gift card after charging?
No, as per Consumer Protection Act, 2019, customers must get either the product/service or a refund.
Q10. What regulatory body handles such cases?
The Reserve Bank of India (RBI) Ombudsman for digital payments.
Q11. Can NPCI help in Paytm-related payment issues?
Yes, if the issue involves UPI or wallet transfers, NPCI can be approached.
Q12. What are the consumer’s legal remedies?
Filing with Consumer Court, NCH, or the Banking Ombudsman.
Q13. How common are Paytm complaint cases?
Many users report failed transactions, refunds, and customer service gaps.
Q14. How long does Paytm usually take to resolve such issues?
Typically 3–7 business days, but delays are common.
Q15. Can the customer claim compensation?
Yes, for deficiency of service and financial loss.
Q16. Is Paytm obligated to provide gift card PINs instantly?
Yes, digital gift cards must be delivered immediately upon successful payment.
Q17. How can customers escalate Paytm complaints?
By tagging Paytm and RBI Ombudsman on social media, filing via NCH, or consumer court.
Q18. What documents are required for filing a case?
Transaction ID, payment screenshot, complaint ID, and communication logs.
Q19. What lesson should customers learn from this?
Always document payment confirmations and escalate early if not resolved.
Q20. How does Choice4Voice.com help Paytm customers?
By publishing cases, building public awareness, and increasing pressure on brands.
Final Note
Debasis Sahu’s case reflects a serious lapse in Paytm’s customer service and digital transaction reliability. Customers deserve timely refunds or delivery of services they pay for.
At Choice4Voice.com, we stand with Debasis and all affected consumers to ensure their voices are heard and their issues are resolved.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
