Performance Marketer Devender Pal reports a fake loan showing in his Paytm account. Paytm support offered only AI assistance with no human help, raising serious financial security concerns.
Complaint Summary Table : Paytm Complaint – Fake Loan Issue Reported by Devender Pal, No Human Support Available
| Details | Information |
|---|---|
| Complainant Name | Devender Pal |
| Designation | Performance Marketer |
| Company Mentioned | Paytm |
| Complaint Category | Loan Dispute / Data Security / Customer Support Failure |
| Issue Reported | A loan reflecting in the complainant’s Paytm account that he never took. No access to human customer support. |
| Incident Details | The complainant tried to contact Paytm, but was redirected endlessly to their AI assistant with no option to connect to a real agent. |
| Complainant’s Statement | Financial platforms must prioritize trust, transparency, and human support. Such issues should never be ignored. |
| Action Requested | Immediate removal of fake loan entry, human support access, and assurance of data security. |
| LinkedIn Source Post | Original LinkedIn Complaint by Devender Pal |
Detailed Complaint Report
Devender Pal, a Performance Marketer, has raised a major concern against Paytm, one of India’s largest fintech platforms. According to his statement, a loan appeared in his Paytm account records that he never applied for or took.
When Devender attempted to contact Paytm customer support, he encountered only AI-driven automated responses. Despite repeated attempts, he could not connect to a real support agent, leaving him frustrated and concerned about the handling of such sensitive issues.
The complaint stresses two critical points:
- Fake Loan Record: A financial entry in the account reflecting a loan that does not belong to the customer.
- Customer Support Failure: The system forces customers into automated AI loops without providing access to human assistance.
For financial institutions, such complaints raise serious concerns about data security, fraud prevention, and consumer rights protection. Devender emphasized that trust and transparency are non-negotiable in fintech, and companies like Paytm must provide direct and responsive support channels for customers, especially in cases involving loans, payments, or sensitive data.
Frequently Asked Questions (FAQs)
1. What is the complaint against Paytm?
A fake loan was shown in Devender Pal’s Paytm account, which he never took.
2. Who raised the complaint?
The complaint was raised by Devender Pal, a Performance Marketer, on LinkedIn.
3. What was the main issue with Paytm support?
The customer was stuck in loops with Paytm’s AI assistant and could not connect to a real human representative.
4. Why is this issue serious?
Because loans directly impact financial credibility, CIBIL scores, and personal data security.
5. Did Paytm provide any immediate resolution?
As per the complaint, no human support or resolution was provided.
6. How can a fake loan entry affect a customer?
It can damage a customer’s credit score, create financial liability, and raise concerns about data misuse.
7. What rights do customers have under Indian law?
Under the Consumer Protection Act, 2019, and RBI guidelines, customers have the right to accurate financial records, secure data handling, and fair redressal.
8. Can AI-only support systems be challenged legally?
Yes. If AI-driven support systems deny consumers access to proper redressal, they can be considered deficient service under consumer law.
9. What steps should be taken immediately in such cases?
- Take screenshots of the account and loan details.
- Email Paytm’s official grievance redressal officer.
- File a complaint with RBI or Consumer Forum if ignored.
10. Does Paytm have a grievance redressal officer?
Yes, all regulated fintech companies are required by RBI to have an official Grievance Redressal Officer.
11. How does this issue affect customer trust?
Such incidents can severely damage trust in fintech platforms, especially if customers feel ignored or unsupported.
12. Is this problem unique to Paytm?
No. Many fintech users report AI-only support loops across platforms, but such issues are particularly serious when tied to loans and sensitive data.
13. Can a fake loan entry be disputed officially?
Yes. Customers can file a dispute with the lender, Paytm, RBI Ombudsman, and consumer forums.
14. What does the complainant expect from Paytm?
Immediate correction of the account, direct human support, and assurance that customer data is secure.
15. Why is AI-only support problematic in financial services?
Because financial disputes require human judgment, empathy, and accountability, which AI cannot provide.
16. Could this be a case of identity theft?
Possibly. A fake loan entry may indicate data breach or misuse of identity.
17. How can customers protect themselves?
- Regularly monitor account and credit reports.
- Report suspicious entries immediately.
- Freeze accounts if fraudulent activity is suspected.
18. Can customers approach the RBI Ombudsman?
Yes. RBI’s Integrated Ombudsman Scheme allows complaints against banks and regulated fintech companies like Paytm.
19. How does Choice4Voice.com help in such cases?
Choice4Voice.com publishes verified consumer complaints to ensure companies cannot ignore legitimate issues.
20. What should other Paytm users do if they face the same problem?
They should immediately report the issue in writing, escalate to RBI, and join collective complaints for faster action.
Conclusion
This case highlights how AI-driven customer support systems can fail customers in critical financial disputes. A fake loan entry in an account is not just an error it is a serious threat to financial integrity and consumer rights.
By ignoring human intervention, Paytm risks losing customer trust and facing regulatory consequences. Customers must remain vigilant and escalate such issues legally if necessary.
Choice4Voice.com remains committed to bringing such matters into public attention to ensure companies are held accountable.
If you are facing a similar issue with Paytm or any other fintech platform, you can Submit Your Complaint Here.
