Pinkesh Singh, Founder & Director of ImpulseGo Pvt Ltd, has raised a serious complaint against Paytm after his POS machine (Model: AXIUM DX8000, PN: TWS62012395A) stopped working within a week of purchase. Despite repeated complaints, Paytm offered no resolution and instead asked him to buy a new machine. Complaint published via Choice4Voice.com to highlight poor service.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary
| Detail | Information |
|---|---|
| Complainant Name | Pinkesh Singh |
| Profession | Founder & Director, ImpulseGo Pvt Ltd |
| Company Involved | Paytm |
| Product/Service | Paytm POS Machine |
| Model | AXIUM DX8000 |
| Part Number (PN) | TWS62012395A |
| Date of Purchase | ~1 month ago |
| Issue Faced | Device stopped working after one week |
| Customer Action Taken | Filed multiple complaints with Paytm |
| Company Response | No proper response; asked customer to buy a new POS machine |
| Original Post Source | LinkedIn Post by Pinkesh Singh |
The Complaint in Detail
Pinkesh Singh, the Founder and Director of ImpulseGo Pvt Ltd, recently purchased a Paytm POS machine (Model AXIUM DX8000, PN: TWS62012395A) to support his business operations.
However, the device:
- Stopped working within just one week of use.
- Multiple complaints were filed with Paytm customer support, but no effective response was received.
- Instead of repairing or replacing the defective machine, Paytm reportedly told him to purchase a new POS machine, leaving the customer dissatisfied and financially burdened.
This experience has raised serious concerns about Paytm’s product quality, after-sales service, and accountability towards business owners relying on its financial solutions.
Company Involved – Paytm
Paytm, a leading digital payments and financial services company in India, has positioned itself as a trusted name for:
- POS (Point of Sale) devices
- QR-based payments
- Merchant services
However, complaints such as non-functional POS devices, lack of after-sales service, and poor grievance redressal have tarnished its reputation among business owners.
In this case, the failure of a device within a week and the company’s refusal to repair/replace it highlight serious lapses in customer support.
About the Author
Pinkesh Singh is the Founder and Director of ImpulseGo Pvt Ltd, an entrepreneur working towards growth and innovation in his business sector.
By sharing his experience, he highlights the challenges that even established business leaders face when dealing with irresponsible corporate service practices.
Choice4Voice.com – Standing for Consumer Rights
This case is published by Choice4Voice.com, India’s consumer advocacy platform, which highlights genuine complaints against companies to ensure visibility and accountability.
👉 If you are a business owner or consumer facing similar issues with Paytm POS machines or other products, submit your case at Choice4Voice.com
Frequently Asked Questions (FAQ)
Q1. Who filed the complaint against Paytm?
A: Pinkesh Singh, Founder & Director of ImpulseGo Pvt Ltd.
Q2. What product is involved in the complaint?
A: Paytm POS machine.
Q3. What is the model number of the POS machine?
A: AXIUM DX8000.
Q4. What is the part number (PN) of the machine?
A: TWS62012395A.
Q5. When was the device purchased?
A: Around one month ago.
Q6. How soon did the device stop working?
A: Within one week of use.
Q7. Did the customer contact Paytm for help?
A: Yes, multiple complaints were filed.
Q8. What was Paytm’s response?
A: No resolution was offered; instead, they asked him to buy a new device.
Q9. Is Paytm responsible for replacing defective devices?
A: Yes, under consumer protection laws, defective products must be repaired or replaced within warranty.
Q10. Was the device under warranty?
A: Typically, POS machines come with a warranty, so it should have been covered.
Q11. Can Paytm legally deny service for a new defective device?
A: No, denying service without valid reasons can be a violation of consumer rights.
Q12. How does this affect the customer’s business?
A: It disrupts daily payment operations, causing financial and reputational losses.
Q13. What rights does the customer have under Indian law?
A: The Consumer Protection Act, 2019 ensures the right to repair, replacement, or refund for defective products.
Q14. What should merchants do if Paytm refuses service?
A: File a complaint with Consumer Court or RBI Ombudsman (if payment services are involved).
Q15. Are there other reported complaints about Paytm POS?
A: Yes, many merchants have raised issues about device malfunctions and lack of service support.
Q16. Can defective POS machines affect digital transactions?
A: Yes, merchants may lose sales and customer trust.
Q17. Is Paytm accountable for losses caused by defective devices?
A: Legally, the company may be held accountable if negligence is proven.
Q18. How can Choice4Voice.com help in such cases?
A: By publishing complaints to create public visibility and corporate accountability.
Q19. What steps should Pinkesh Singh take next?
A: Escalate to Paytm leadership, file a consumer court complaint, and demand a replacement/refund.
Q20. How can other consumers avoid such issues?
A: Verify warranty terms, maintain written complaint records, and use platforms like Choice4Voice.com for advocacy.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
