Himanshu Hans reports PharmEasy’s misleading 4-hour delivery claims and non-delivery of urgent medicines. Complaint demands refund, compensation, and accountability for unfair practices.
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Complaint Summary :PharmEasy Complaint – Misleading 4-Hour Delivery Promise and Undelivered Medicines
| Complainant | Himanshu Hans |
|---|---|
| Designation | Senior Executive – Sales Operations at Holostik |
| Complaint Type | Misleading Delivery Promise / Non-Delivery of Medicines |
| Company/Brand | PharmEasy |
| Order Date | 5th September 2025 |
| Delivery Promise | “Within 4 hours” as per PharmEasy app |
| Status | Still undelivered as of 9th September 2025 |
| Issues Reported | Misleading 4-hour delivery claim, repeated automated delay messages, urgent medicines not delivered |
| Impact | Health risk, mental stress, forced to purchase medicines offline |
| Action Requested | Refund to source (not wallet), compensation, public apology, regulatory scrutiny |
Full Complaint Details
Himanshu Hans, a verified professional on LinkedIn, has raised a serious grievance against PharmEasy regarding false delivery promises and negligence in medicine delivery.
On 5th September 2025, he placed an urgent medicine order under PharmEasy’s promise of “delivery within 4 hours” for his pincode. However, as of 9th September, the order remains undelivered.
Key issues reported:
- Daily automated messages claiming “slight delay, delivery today or tomorrow”, without any real resolution.
- The PharmEasy app continues to show 4-hour delivery availability for his location, misleading new customers.
- Repeated failures in delivery, forcing him to buy essential medicines offline.
- Health and wellbeing at risk, as medicines are not lifestyle products but daily necessities.
Himanshu emphasizes that such practices are not just poor service but amount to misleading advertising, unfair trade practices, and negligence.
Why This Complaint Matters
- Medicines are critical – Delays directly affect patient health.
- False advertising – Promising 4-hour delivery while failing repeatedly is a clear breach of consumer trust.
- Pattern of failure – Himanshu highlights repeated disappointments, showing this is not an isolated case.
- Regulatory concern – Such behavior may attract scrutiny under Consumer Protection Act, 2019 and Drug Delivery Regulations.
Demands Raised by the Complainant
✔ Full refund to the original source of payment, not wallet credit.
✔ Compensation for mental harassment and inconvenience.
✔ Official public apology on LinkedIn for misleading customers.
✔ Regulatory action to prevent repetition of such practices.
Legal & Consumer Rights Perspective
Under the Consumer Protection Act, 2019, PharmEasy’s conduct could be challenged under:
- Unfair Trade Practices – Misleading claims of 4-hour delivery.
- Deficiency in Service – Non-delivery of essential medicines within promised timelines.
- Right to Safety – Medicines are essential, and negligence here can endanger consumer health.
Himanshu may approach:
- National Consumer Helpline (1800-11-4000 / 1915)
- District Consumer Forum for compensation.
- Drug Control Authorities, since medicine delivery involves strict regulatory compliance.
About PharmEasy
PharmEasy is one of India’s largest online healthcare platforms, offering diagnostic tests, teleconsultations, and medicine delivery. However, multiple consumer complaints regarding delays, damaged products, and false promises have been reported across social media platforms.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we provide a platform for genuine customer grievances to be highlighted and acted upon.
- We ensure visibility of consumer issues.
- We document complaints in a professional and impactful manner.
- We push companies to resolve complaints quickly and fairly.
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Himanshu Hans’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed this complaint?
The complaint was filed by Himanshu Hans, Senior Executive at Holostik.
Q2. What was the issue with PharmEasy?
He placed an urgent medicine order on 5th September, promised delivery within 4 hours, but it remained undelivered for 5 days.
Q3. Did PharmEasy provide any updates?
Yes, but only repetitive automated messages claiming “slight delay, delivery today or tomorrow.”
Q4. Is this the first complaint by Himanshu against PharmEasy?
No, he mentioned repeated disappointments, including past delays and damaged products.
Q5. Why is this complaint serious?
Because delayed delivery of medicines directly affects consumer health and safety.
Q6. How is PharmEasy misleading customers?
By still showing 4-hour delivery available in-app even though orders remain undelivered for days.
Q7. What refund has Himanshu demanded?
A full refund to the original source of payment, not as wallet credit.
Q8. Did he request compensation?
Yes, for mental harassment and inconvenience caused.
Q9. What apology does he expect?
An official apology on LinkedIn, the same platform where PharmEasy promotes itself.
Q10. Does this qualify as unfair trade practice?
Yes, misleading customers with false claims violates consumer protection laws.
Q11. What legal actions are possible?
Filing complaints with Consumer Forum, Drug Control Authority, and National Consumer Helpline.
Q12. Can PharmEasy be penalized?
Yes, if found guilty of misleading advertising or negligence, penalties and compensation may apply.
Q13. How can other customers safeguard themselves?
By verifying delivery timelines and documenting all failed commitments for legal recourse.
Q14. Does this affect PharmEasy’s credibility?
Yes, repeated consumer complaints harm brand trust in the healthcare sector.
Q15. What role do regulators play here?
Regulators can enforce strict delivery standards for essential medicines.
Q16. Could Himanshu escalate legally?
Yes, he can send a legal notice demanding resolution and compensation.
Q17. What consumer rights are violated?
Right to safety, right to be informed, and right to seek redressal.
Q18. Is PharmEasy obligated to deliver in 4 hours?
Yes, since it was a commitment displayed on the app for his location.
Q19. What precedent can this set?
Holding online health platforms accountable for false claims and delays.
Q20. How does Choice4Voice.com assist in such cases?
By publishing cases, guiding consumers on next steps, and amplifying their voices for impact.
