Parimal S Das filed a serious complaint against Policybazaar for mishandling his car insurance claim. Despite timely renewal and accident reporting, the company kept forwarding emails without action. Full case published on Choice4Voice.com
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Complaint Summary : Policybazaar Customer Complaint: Claim Stalled, Emails Forwarded Without Resolution – Case of Parimal S Das
| Customer Name | Parimal S Das |
|---|---|
| Not disclosed | |
| Company/Brand | Policybazaar |
| Policy Number | 22300031250160091004 |
| Insurance Company | United India Insurance (via Policybazaar) |
| Renewal Dates | 26-01-2024 & 24-01-2025 |
| Accident Reported | 17-08-2025 |
| Claim Initiated | 18-08-2025 |
| Complaint Type | Claim Delay / Lack of Customer Support |
| Issue Reported | Claim not processed, no surveyor appointed, only emails forwarded |
| Status | Unresolved |
| Source | LinkedIn Post |
Detailed Complaint
Mr. Parimal S Das, a cinema-trained DOP with over 5 years of professional experience, has raised a serious grievance against Policybazaar regarding the handling of his motor insurance claim.
Key Issues Reported:
- Despite renewing his insurance policy on time every year, Policybazaar’s system wrongly showed a 5-day “gap” in coverage which never existed.
- An accident occurred on 17th August 2025, and the claim was initiated on 18th August 2025.
- Even after several days, no surveyor was appointed, leaving his vehicle stuck at the service center.
- For four consecutive days, Policybazaar representatives kept repeating the same line: “You will get an update in 48 hours.”
- Instead of taking action, the team allegedly kept forwarding the same email to the insurer daily without any escalation.
- When Mr. Das requested direct contact details of United India’s South Zone offices, Policybazaar admitted they did not even have the numbers, blaming “server not responding” as an excuse.
This lack of accountability has caused unnecessary delays, wasted the customer’s time, and left his vehicle unattended all due to Policybazaar’s negligence and lack of genuine customer service.
Why This Complaint is Serious
- False System Error – Wrongly reflecting a gap in renewal despite timely payments.
- Delayed Claim Processing – No surveyor appointed even after claim initiation.
- Lack of Transparency – Customer misled with repetitive false promises.
- Poor Escalation Practices – Only email forwarding, no direct intervention.
- Financial & Emotional Stress – Vehicle stranded, claim unresolved, customer harassed.
Choice4Voice.com’s View
At Choice4Voice.com, we strongly believe that insurance aggregators like Policybazaar must take full accountability for claims handled through their platform. Forwarding emails is not customer service — it is avoidance of responsibility.
We recommend that Policybazaar:
- Immediately escalate this case with United India Insurance.
- Appoint a surveyor without further delay.
- Rectify the false renewal gap issue in their system.
- Train support staff to provide genuine solutions instead of scripted replies.
- Establish direct escalation channels with insurance companies to avoid unnecessary delays.
LinkedIn Source of Complaint
This case was originally published by Parimal S Das on LinkedIn.
LinkedIn Post URL
Frequently Asked Questions (FAQs)
Q1: Who is the complainant in this case?
A1: The complainant is Parimal S Das, a professional cinematographer.
Q2: Which company is the complaint against?
A2: The complaint is against Policybazaar, an online insurance aggregator.
Q3: What is the policy number involved in the complaint?
A3: Policy Number 22300031250160091004.
Q4: When was the insurance policy renewed?
A4: On 26-01-2024 and again on 24-01-2025, without any gap.
Q5: What date was the accident reported?
A5: Accident occurred on 17-08-2025 and claim was filed on 18-08-2025.
Q6: What is the main issue faced by the customer?
A6: Claim delay, no surveyor appointment, and lack of accountability by Policybazaar.
Q7: How did Policybazaar handle the complaint?
A7: By repeatedly forwarding the same email to the insurer, without escalation.
Q8: Did Policybazaar provide insurer contact details?
A8: No, they admitted they did not have direct contact numbers for United India’s South Zone offices.
Q9: Is the complaint resolved?
A9: No, as of now the issue remains unresolved.
Q10: Why is the “5-day gap” in renewal significant?
A10: It is a false system error which could wrongly impact the customer’s claim eligibility.
Q11: What should customers do if their claim is delayed?
A11: They should file a grievance with the National Consumer Helpline and escalate through the IRDAI grievance redressal portal.
Q12: Is Policybazaar legally accountable in such cases?
A12: Yes, as the aggregator, they are responsible for ensuring proper claim handling.
Q13: What rights does the complainant have?
A13: The right to claim settlement, right to accurate policy records, and right to timely grievance redressal.
Q14: Can the complainant approach consumer court?
A14: Yes, he can file a case through the Consumer Court (e-Daakhil Portal).
Q15: Why is email-forwarding not acceptable customer support?
A15: Because it shows no accountability, delays resolution, and harasses the customer.
Q16: What should Policybazaar improve immediately?
A16: Claim escalation mechanisms, direct insurer coordination, and staff training.
Q17: What role does IRDAI play here?
A17: The Insurance Regulatory and Development Authority of India (IRDAI) ensures consumer protection in insurance matters.
Q18: Has Choice4Voice.com received similar Policybazaar complaints?
A18: Yes, several customers have reported delays, miscommunication, and lack of escalation.
Q19: What is the current status of the complainant’s vehicle?
A19: It remains stranded at the service center awaiting surveyor appointment.
Q20: How can other consumers share their Policybazaar complaints?
A20: Consumers can submit their complaints on Choice4Voice.com to gain visibility and push for resolution.
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