Shubham Verma has reported a serious fraud against Porter where the driver marked his parcel as delivered without completing the trip, causing financial loss and distress. Full case published on Choice4Voice.com
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Complaint Summary : Porter Fraud Complaint – Shubham Verma Reports Parcel Marked Delivered Without Delivery
| Complainant | Shubham Verma |
|---|---|
| Profile | SDE-2, BelleVie |
| Complaint Type | Parcel Fraud / Fake Delivery |
| Company | Porter |
| Booking ID | CRN No. 1051853954 |
| Incident Date | September 2025 |
| Key Issue | Driver marked parcel delivered without delivery |
| Financial Loss | ₹700 advance payment + parcel value |
| Customer Concern | Parcel lost, fraudulent driver, no system support |
| Expected Resolution | Parcel recovery, refund, strict action against driver |
Full Complaint Details
Shubham Verma, a verified professional working as SDE-2 at BelleVie, faced a fraudulent and distressing incident with Porter under booking CRN No. 1051853954.
- The trip started at 10:30 PM.
- By 11:30 PM, the driver informed him that his bike had broken down.
- Soon after, the driver stopped answering calls and even switched off his phone for almost an hour.
- Before even reaching the delivery destination, the driver falsely marked the parcel as delivered.
- He again switched off his phone, leaving the customer helpless.
Shubham had also paid the driver ₹700 in advance (over the official trip fare of ₹611) considering the late-night timing. Despite multiple complaints raised, Porter failed to provide any timely support or resolution.
The parcel contained highly valuable assets, making this case even more serious.
Customer Impact
- Financial Loss: Advance paid + cost of parcel.
- Trust Breach: Porter’s credibility questioned due to fraudulent driver behavior.
- Emotional Distress: Family left worried and stressed till 4 AM.
- System Failure: No effective escalation or immediate customer support.
About Porter
Porter is one of India’s largest intra-city logistics and goods delivery platforms, offering truck, bike, and courier delivery services. While it has grown rapidly, customer complaints about driver fraud, lack of accountability, and poor customer support have increased significantly in recent years.
This incident highlights the systemic risk customers face when logistics platforms do not monitor their drivers effectively.
Legal Options for the Complainant
- File an FIR (First Information Report) – Since the driver took money and parcel without delivering, this amounts to criminal fraud and cheating (IPC Section 420).
- Consumer Court Case – For financial compensation due to negligence and harassment.
- Cyber Crime Complaint – If the app/platform data was manipulated for false delivery updates.
- Complaint to Ministry of Consumer Affairs (India) – For negligence by an e-commerce/logistics company.
- RBI/Payment Escalation (if prepaid) – If money was deducted digitally without service.
How to Process a Complaint Against Porter
- Collect All Proof – Screenshots of the app, payment details, chat/call logs.
- Raise an Official Complaint – Through Porter’s customer care and grievance redressal officer.
- Get Written Acknowledgment – Always demand a complaint number.
- Escalate to Legal Forums – If no response within 30 days, approach consumer court or police.
- Seek Refund & Compensation – For financial loss, harassment, and negligence.
How Choice4Voice.com Can Help
At Choice4Voice.com, we:
- Feature genuine consumer complaints for wider visibility.
- Put public pressure on brands to take corrective action.
- Guide complainants with legal escalation and consumer rights.
- Highlight unethical practices on LinkedIn and web for greater reach.
👉 To submit your complaint, visit:
https://choice4voice.com/submit-your-complaint/
Your issue will be featured within 24 hours to push for faster resolution.
Expert Analysis
This case is not just about a driver’s misconduct but about system accountability.
- Fraudulent Behavior – Marking parcels delivered without actual delivery is a serious breach of trust.
- Weak Customer Support – No emergency support available at late hours.
- Reputational Risk for Porter – Incidents like these drive away genuine customers.
- Need for Stricter Policies – Driver verification, penalties, and escalation protocols must be strengthened.
Original LinkedIn Post
View Shubham Verma’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint?
Shubham Verma, SDE-2 at BelleVie.
Q2. Which company is involved?
Porter.
Q3. What was the booking ID?
CRN No. 1051853954.
Q4. What happened during the delivery?
The driver claimed bike breakdown, later ignored calls, falsely marked the parcel delivered, and switched off his phone.
Q5. How much was paid in advance?
₹700 in addition to the trip fare of ₹611.
Q6. What was lost?
Highly valuable parcel assets.
Q7. Was Porter support responsive?
No, despite multiple complaints, no real-time support was provided.
Q8. What laws apply in this case?
Indian Penal Code Section 420 (cheating), Consumer Protection Act, and e-commerce rules.
Q9. Can Shubham claim a refund?
Yes, for both the parcel loss and extra amount paid.
Q10. Can Porter be held accountable?
Yes, as the platform is responsible for its drivers’ actions.
Q11. Can police be involved?
Yes, since this involves fraud and parcel theft.
Q12. What is Porter’s duty?
To ensure safe delivery, trace parcels, and take action against fraudulent drivers.
Q13. How can similar incidents be prevented?
Strict driver monitoring, real-time GPS, and penalties for fake delivery status.
Q14. What should a consumer do immediately in such cases?
Raise a complaint in the app, collect screenshots, and file a police complaint.
Q15. Does late-night booking increase risks?
Yes, fewer support options and increased dependency on driver honesty.
Q16. Can Consumer Court award compensation?
Yes, for harassment, negligence, and financial loss.
Q17. What is the major customer concern here?
Fraudulent marking of deliveries without service completion.
Q18. Does this affect Porter’s reputation?
Yes, repeated complaints may erode customer trust.
Q19. How can Choice4Voice.com assist?
By publishing, promoting, and guiding consumers legally.
Q20. What is the expected resolution?
Immediate parcel recovery, refund, and strict driver accountability.
Final Note
This case by Shubham Verma against Porter is a clear example of consumer fraud and negligence. Porter must act urgently to recover the parcel, refund the money, and penalize the driver to restore customer trust.
At Choice4Voice.com, we are committed to giving consumers a platform where their voices are heard and justice is pursued.
