Aravinth A shares a complaint against Rapido Cab for being forced to pay toll charges twice and receiving no proper customer support. Choice4Voice.com highlights such incidents, providing legal guidance and assistance for filing complaints against transport platforms.
Complaint Summary Table : Rapido Cab Complaint by Aravinth A – Toll Charge Scam & Poor Customer Support
| Complainant Name | Aravinth A |
|---|---|
| Company / Brand | Rapido Cab |
| Complaint Type | Overcharging / Customer Scam / Poor Customer Service |
| Product / Service | Cab Booking / Transport Service |
| Issue Description | Forced to pay toll charges twice for the same ride. Rapido’s customer support failed to provide proper resolution or take action against the driver. |
| Date of Incident | 4 days ago (from post date) |
| LinkedIn Post URL | Original Post |
About the Brand: Rapido Cab
Rapido is a popular bike taxi and cab service platform in India, offering convenient transport solutions through its mobile app. While widely used for quick and affordable rides, some customers have reported issues including fare discrepancies, overcharging, and lack of accountability from drivers or customer support.
Key Facts:
- Founded: 2015
- Headquarters: Bangalore, India
- Services: Bike Taxis, Auto Rickshaws, Cab Booking
About the Author: Aravinth A
Aravinth A is a Senior Software Engineer and full-stack developer, who actively shares consumer experiences on LinkedIn. He highlighted an incident with Rapido where he was overcharged due to toll charges being demanded twice despite already paying through the app. His post emphasizes the lack of transparency, accountability, and effective customer support by Rapido.
Detailed Complaint Overview
Aravinth A’s complaint involves the following:
- Double Toll Charge: During a cab ride, the driver demanded cash toll payment despite the toll being included in the app fare.
- Rude and Forceful Behavior: The driver refused to acknowledge the payment already made and pressured the customer to pay again.
- Poor Customer Support: Rapido’s support provided automated responses, no proper resolution, and took no action against the driver.
- Systemic Flaw: The incident exposes a loophole in Rapido’s payment system that can be exploited by drivers, potentially leading to systematic overcharging.
- Financial & Time Loss: The customer incurred extra costs and wasted time chasing ineffective support.
Possible Legal Charges
Based on the incident, the following legal provisions may apply:
- Consumer Protection Act, 2019: Charging customers twice for the same service constitutes unfair trade practice and deficiency in service.
- Section 420 IPC: Cheating or dishonest inducement causing financial loss.
- Information Technology Act (Section 43 & 66C): Misuse of electronic payment systems or digital platform leading to financial harm.
- Motor Vehicles Act, 1988 (Section 181/182): Overcharging by transport service providers without proper authorization.
Departments Where Complaint Can Be Filed
| Department / Authority | How Choice4Voice.com Can Help |
|---|---|
| Consumer Forum / District Consumer Court | Assist in filing complaints for unfair trade practices and overcharging. |
| Rapido Customer Grievance Cell | Provide templates and escalation guidance to formally raise complaints with Rapido. |
| Cyber Crime Portal (Ministry of Home Affairs) | File complaints regarding misuse of app/platform for financial exploitation. |
| Local Transport Authority / RTO | Report unauthorized fare collection and violation of Motor Vehicles Act. |
| Lokayukta / Legal Authorities | Guide in filing escalated complaints if Rapido fails to resolve the issue. |
How Choice4Voice.com Can Help
- Complaint Publication: Feature the complaint publicly on Choice4Voice.com with proof of the incident, exposing systemic issues.
- Brand Engagement: Contact Rapido to demand proper resolution and accountability for the driver.
- Legal Assistance: Assist in filing formal complaints with consumer forums, Cyber Crime Portal, and transport authorities.
- Step-by-Step Guidance: Provide templates for complaint submission, including escalation letters and legal notices.
- Continuous Follow-Up: Ensure consistent monitoring until resolution is achieved.
Frequently Asked Questions (FAQ)
- Can Rapido drivers charge tolls twice for the same ride?
- No, charging twice constitutes unfair trade practice. Choice4Voice.com assists in reporting such incidents.
- What is considered a deficiency in service by cab platforms?
- Overcharging, refusal to follow fare policy, or failure to resolve customer complaints.
- How to file a complaint against Rapido for financial exploitation?
- Complaints can be filed with the Consumer Forum, Cyber Crime Portal, or directly with Rapido’s grievance cell.
- Can I claim compensation for being overcharged?
- Yes, under the Consumer Protection Act, customers can seek refunds and damages.
- What if Rapido ignores my complaint?
- Choice4Voice.com helps escalate the issue to consumer courts or legal authorities.
- Is automated customer support a valid resolution?
- No, automated responses without actual resolution are not acceptable under consumer rights.
- Can repeated scams indicate a systemic issue?
- Yes, multiple complaints strengthen legal or regulatory actions against the company.
- Which legal sections cover cheating by cab drivers?
- Sections 420 IPC (Cheating), Motor Vehicles Act (Unauthorized fare collection).
- Can toll overcharging be reported to RTO?
- Yes, local transport authorities handle violations of fare collection rules.
- Do I need proof for complaint filing?
- Yes, app screenshots, payment receipts, and call/chat records help substantiate claims.
- Can Choice4Voice.com file complaints on my behalf?
- Yes, we provide complete assistance in drafting and filing legal complaints.
- What are my options if the driver refuses to follow app fare rules?
- File a complaint with the platform, escalate to consumer forums, or involve transport authorities.
- Are overcharging complaints common with cab aggregators?
- Unfortunately, yes; reporting helps expose systemic issues.
- Can I remain anonymous while filing a complaint?
- Choice4Voice.com ensures privacy and anonymity in filings.
- How long does it take to resolve complaints against cab platforms?
- Resolution varies from days to weeks, depending on escalation and platform responsiveness.
- Can digital payment misuse be legally addressed?
- Yes, through IT Act provisions and Cyber Crime Portal filings.
- Is Rapido responsible for driver misconduct?
- Yes, platforms are accountable for service provider actions under consumer law.
- Can I report overcharging on multiple rides?
- Yes, repeated incidents can strengthen claims and indicate systemic flaws.
- What is Choice4Voice.com’s role in resolving complaints?
- We feature the issue, engage the brand, and provide full legal assistance if unresolved.
- Can I escalate overcharging complaints to higher authorities?
- Yes, including consumer courts, Cyber Crime Portal, and transport regulatory bodies.
