Deloitte cybersecurity professional Tridev Jaiswal reports losing his lunch and belongings after a Rapido driver disappeared with the parcel. Choice4Voice.com features the case to raise consumer awareness and demand accountability.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Rapido Complaint by Tridev Jaiswal – Lost Parcel & Safety Concerns
| Complainant | Tridev Jaiswal – Senior Solution Advisor, Deloitte |
|---|---|
| Company Concerned | Rapido |
| Issue Raised | Parcel loss, driver untraceable, poor customer support |
| Date Reported | 2 weeks ago (as per LinkedIn post) |
| Original Post URL | View LinkedIn Post |
Full Complaint Write-Up
Tridev Jaiswal, a cybersecurity professional at Deloitte, has shared a serious complaint against Rapido after losing his lunch parcel and belongings during a booked delivery.
According to his LinkedIn post, the incident unfolded as follows:
- At 10:38 AM, the driver picked up the parcel meant for his wife.
- Shortly afterward, the driver’s location froze on Pataudi Road, and then disappeared completely.
- Multiple attempts to contact the driver went unanswered, even though the driver appeared online and on another call.
- When Tridev turned to Rapido’s emergency helpline, the response was highly concerning he was told, “There’s no active order under your number.” This contradicted the app, where the order was still active.
As a result, the parcel was lost, and the customer was left without support or accountability.
Tridev strongly criticized Rapido’s lack of responsibility, stating that the company’s operations pose serious safety and reliability risks. He pointed out:
- No verification or accountability of drivers
- Failure of customer support during emergencies
- Inability to trace or recover lost parcels
He concluded by warning others:
“Rapido’s service is not just unreliable; it is a serious safety risk. Never again.”
Choice4Voice.com’s Stand
At Choice4Voice.com, we believe no consumer should have to suffer due to irresponsible service providers. Losing personal belongings because of an untraceable driver reflects a critical failure of safety checks, customer support, and accountability on Rapido’s part.
We are highlighting this case to urge Rapido to:
- Strengthen driver verification and monitoring
- Ensure emergency helplines provide accurate, real-time support
- Implement clear policies for compensation in cases of lost items
If you have faced a similar issue with Rapido or any other delivery platform, you can:
- Write a LinkedIn post and tag our official page Choice4Voice.com
- Or submit your complaint here: Submit Your Complaint
Our team will feature your case to help drive faster resolutions and accountability.
Common Consumer Questions (Q&A)
Q1. What is the complaint against Rapido?
The complainant, Tridev Jaiswal, lost his parcel after the Rapido driver disappeared and customer support failed to help.
Q2. When did the incident occur?
The order was picked up at 10:38 AM, after which the driver’s location froze and disappeared.
Q3. What did the driver do?
The driver vanished with the parcel, stopped responding to calls, and became untraceable.
Q4. How did Rapido’s emergency helpline respond?
They falsely claimed there was no active order under the complainant’s number, despite the app showing the order as active.
Q5. What items were lost?
A lunch and breakfast parcel sent for the complainant’s wife, along with personal belongings.
Q6. Why is this case important?
It highlights serious flaws in Rapido’s customer support and driver accountability, raising safety concerns for all users.
Q7. Can Rapido be held responsible for lost parcels?
Yes. As a service provider, Rapido has a duty to ensure safe and reliable delivery. Failure may qualify as deficiency in service under consumer law.
Q8. How can consumers seek compensation?
By filing complaints with:
- Rapido’s customer grievance team
- Consumer forums
- Platforms like Choice4Voice.com
Q9. What does Indian consumer law say about such cases?
Under the Consumer Protection Act, 2019, consumers can claim compensation for loss due to negligence or deficient service.
Q10. Is driver verification mandatory for platforms like Rapido?
Yes. Aggregator platforms are expected to conduct proper verification before onboarding drivers.
Q11. How can consumers avoid such risks?
Always track deliveries in real time, verify driver details, and raise concerns immediately through official channels.
Q12. What should Rapido do to fix such issues?
Improve driver vetting, strengthen tracking systems, and set up dedicated grievance redressal teams.
Q13. Is this an isolated case?
No. Many consumers have raised complaints online about Rapido’s unreliable drivers and poor support.
Q14. How can consumers escalate unresolved complaints?
Approach the National Consumer Helpline (NCH) or file cases in district consumer forums.
Q15. What are the risks of unverified drivers?
Loss of goods, theft, harassment, and safety threats to customers.
Q16. Can Rapido face legal action?
Yes. Repeated negligence can lead to consumer court cases and regulatory penalties.
Q17. Does Rapido provide insurance for lost items?
The company’s policies are unclear, but consumers have the right to demand compensation or refund.
Q18. What is the role of Choice4Voice.com in such cases?
We amplify consumer complaints, push companies for accountability, and provide visibility for unresolved cases.
Q19. Can other consumers share their experiences?
Yes. They can submit complaints on Choice4Voice.com to be featured.
Q20. What should consumers demand from Rapido now?
Stronger safety measures, real-time accountability, and fair compensation for affected users.
