Bhargav Perumalla has raised a serious complaint against RedBus and Intercity Travels after his parents were stranded in heavy rain for over 2.5 hours due to bus delays, non-responsive staff, and abusive behavior by the driver. Despite multiple attempts to seek help, RedBus provided only a ₹200 coupon instead of addressing the misconduct. This case highlights major concerns about RedBus customer service, staff accountability, fare hikes, and passenger safety. Choice4Voice.com is bringing this complaint to light to ensure transparency, passenger rights, and fair treatment. If you are facing similar issues, you can also submit your complaint on Choice4Voice.com for wider visibility
Complaint Summary Table : RedBus Complaint by Bhargav Perumalla | Intercity Travels Misbehavior, Abusive Staff & Refund Issue
| Complaint By | Bhargav Perumalla |
|---|---|
| Company Involved | RedBus & Intercity Travels |
| Incident Date | 9th August 2025 |
| Issue | Bus delay, abusive staff behavior, parents stranded in rain |
| Main Concerns | Delay of 2.5 hours, driver refused boarding, abusive language, harassment, poor RedBus response, unfair fare hikes |
| RedBus Response | Provided only ₹200 coupon |
| Status | Unresolved, escalated publicly |
Full Case Details
The Incident
On 9th August 2025, Bhargav Perumalla booked tickets for his parents to travel from Bangalore to Hyderabad via RedBus, with Intercity Travels as the operator. What followed was a deeply troubling experience:
- Bus Delay: The bus arrived 2.5 hours late while his parents stood waiting in heavy rain. Despite repeated calls (15–20 attempts), customer care did not respond.
- Bus Skipping Boarding Point: The bus never stopped at the scheduled pickup location, forcing Bhargav to chase the bus to the next stop. The staff falsely claimed they had waited for 10 minutes, but passengers confirmed otherwise.
- Abusive Behavior: When confronted, the staff behaved rudely, shouting and mocking Bhargav for speaking Telugu instead of Kannada. They even said:
- “Why are you staying in Bangalore without knowing Kannada?”
- “Ye tumhare baap ka bus hai kya? Main jo chahta hoon woh karunga.”
- Threat & Harassment: The driver deliberately stopped the bus and threatened to delay it for an hour unless the complaint was withdrawn. Only after police intervention did the bus move again.
- Passenger Inconvenience: This unnecessary drama caused traffic jams and disturbed other passengers.
LinkedIn Post URL : Click Here
RedBus’ Response
Shockingly, RedBus did not take strict action. Instead, after five days, they simply called Bhargav and issued a ₹200 coupon an insult compared to the trauma and inconvenience caused.
Additional Concerns About RedBus
Bhargav also highlighted RedBus’ unjustified fare hikes, where ticket prices fluctuate frequently without transparency. Passengers are left paying higher amounts without receiving better services or safety assurances.
About the Complainant – Bhargav Perumalla
Bhargav Perumalla, a professional in the automotive domain with expertise in C, C++, Embedded Systems, QT, and HMI, shared this incident on LinkedIn to raise awareness. His post reflects not only his personal frustration but also concern for thousands of Indian passengers who trust RedBus daily. By going public, Bhargav aims to demand accountability from RedBus and ensure that passengers are treated with dignity and respect.
About the Company – RedBus & Intercity Travels
- RedBus is India’s largest online bus booking platform, connecting passengers with thousands of bus operators across the country. While it revolutionized ticket booking, complaints about poor customer service, lack of transparency, and weak operator accountability continue to surface.
- Intercity Travels, the bus operator in this case, is responsible for delays, staff misconduct, and harassment of passengers. Such unprofessional behavior raises serious safety concerns for travelers.
As a leading travel marketplace, RedBus has a responsibility to regulate operators listed on its platform and ensure customer safety, reliable service, and respectful staff conduct.
Q&A Section – Detailed Insights
Q1: What was the main issue faced by Bhargav Perumalla?
A: His parents were stranded in rain for 2.5 hours due to a delayed bus, staff refused boarding, and the driver abused him. RedBus failed to take serious action.
Q2: How did RedBus respond to the complaint?
A: Instead of taking disciplinary measures against the operator, RedBus gave only a ₹200 coupon, showing a lack of seriousness toward customer harassment.
Q3: Why is this incident concerning for all passengers?
A: It highlights safety risks, weak customer support, abusive staff behavior, and lack of accountability, which any passenger could face in the future.
Q4: How can passengers protect themselves in such situations?
A: Passengers should:
- Save the bus operator’s contact details.
- Record calls/messages during disputes.
- Immediately report incidents to the police if safety is compromised.
- Escalate unresolved complaints through platforms like Choice4Voice.com
Q5: Are fare hikes by RedBus justified?
A: No clear explanation is provided. Prices rise arbitrarily, making passengers feel exploited, especially during peak hours and last-minute bookings.
Q6: What role does the police play in such cases?
A: In this case, the police intervened and forced the driver to continue the journey, proving that law enforcement is necessary when operators refuse to cooperate.
Q7: What accountability should RedBus maintain?
A: RedBus should:
- Take strict action against unprofessional operators.
- Provide transparent pricing.
- Ensure timely customer support.
- Protect passengers from harassment and abuse.
Q8: How can customers raise such issues publicly?
A: Social media platforms like LinkedIn, Twitter, and consumer advocacy websites like Choice4Voice.com are powerful tools to make companies respond faster.
Q9: What message does this send to frequent travelers?
A: It shows that even big platforms like RedBus can fail in accountability, making it important for passengers to remain cautious and demand better standards.
Q10: How does Choice4Voice.com help in such cases?
A: Choice4Voice.com highlights genuine customer complaints on its platform and LinkedIn, putting public pressure on companies to resolve issues promptly.
About Choice4Voice.com – Why We Are Helping People
At Choice4Voice.com, we believe no consumer complaint should be ignored. Many companies avoid customer grievances, hoping people will give up. That’s where we step in:
- We verify genuine complaints.
- Publish them on our platform.
- Share them on LinkedIn for wider visibility.
- Put public pressure on companies to resolve issues.
We are not-for-profit and work only for the voice of customers.
👉 If you are facing a similar issue with RedBus, Intercity Travels, or any other company, don’t remain silent. Submit your complaint here:
🔗 Submit Your Complaint
By raising your voice through Choice4Voice.com, you stand a better chance of getting justice, while also helping other consumers stay informed.
