Sonal Goyal files complaint against Redbus Ourbus India after facing over 6 hours of unexpected delay, wrong ETA updates, and poor customer support. Despite repeated follow-ups, the issue was not resolved, leaving the passenger frustrated with the unreliable service.
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Customer Name: Sonal Goyal
Email: go*****@gmail.com
WhatsApp: 77*****97
Complaint Type: Fake Promise/ Misrepresentation
Company/Brand: Redbus
Product/Service: Ourbus india
Order No / Service No: TU9X40404946
Issue Description: Wrong ETA, too slow, not good service, 6 hours delay without reason
Date of Incident: 9/2/2025
Company’s Response: Customer helpline, just saying sorry, not assisting well
Additional Comments:
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