Rambiswash Roy filed a complaint on Choice4Voice.com against Redbus, alleging refund denial after bus cancellation. Ticket No. #TUAM90369570 remains unresolved despite repeated follow ups.
Complaint Summary : Redbus Complaint – Rambiswash Roy Alleges Refund Not Issued for Cancelled Sai Darshan Travels Ticket #TUAM90369570
| Details | Information |
|---|---|
| Complainant Name | Rambiswash Roy |
| ks*****@gmail.com | |
| 95*****89 | |
| Complaint Type | Refund not issued |
| Company/Brand | Redbus |
| Product/Service | Sai Darshan Travels |
| Order/Service No. | Ticket No. #TUAM90369570 |
| Issue Description | Bus was cancelled by operator; refund not issued. Redbus customer care disconnected the call without solution. |
| Date of Incident | 23 September 2025 |
| Company’s Response | Claimed “no information” and disconnected call |
| Additional Comments | Complainant warned of filing a police/crime bureau complaint if refund is not issued. |
Full Complaint Details
A serious complaint has been filed by Rambiswash Roy against Redbus through Choice4Voice.com regarding a refund issue.
Mr. Roy booked a ticket with Sai Darshan Travels through Redbus under Ticket No. #TUAM90369570. On the scheduled date, the bus operator informed him over the phone that the bus had been cancelled. When he demanded a refund, the operator responded that he had “no idea.”
Following this, Mr. Roy contacted Redbus customer care to report the cancellation and request his refund. To his shock, the representative allegedly stated that they had “no information” regarding the refund and disconnected the call.
This behavior left the customer without resolution, refund, or accountability. Mr. Roy expressed deep dissatisfaction with the “shameless service” of Redbus and has warned that if his refund is not processed, he will escalate the matter legally, including filing a complaint with the crime bureau and seeking compensation.
Legal & Consumer Protection Perspective
Refund denial after confirmed cancellation falls under deficiency of service and unfair trade practice under the Consumer Protection Act, 2019.
- Section 2(11): Defines “deficiency” as any shortcoming or negligence in service quality or performance.
- Section 2(47): Defines “unfair trade practice,” which includes misleading consumers or denying rightful claims.
- Consumer Rights Violated: Right to fair service, right to information, and right to redressal.
The complainant has every right to:
- Seek refund and compensation by filing a case in the District Consumer Disputes Redressal Commission.
- Report to RBI / Payment gateways if the refund is delayed beyond statutory timelines.
- File a police complaint under cheating provisions if deliberate denial is suspected.
Choice4Voice.com’s Role
This case has been published on Choice4Voice.com after initial verification.
- Choice4Voice.com acts as a neutral consumer-advocacy platform where unresolved complaints are highlighted publicly.
- Personal contact details are masked to ensure complainant privacy.
- Redbus and its representatives are encouraged to resolve the matter promptly and may contact us for complete details.
By amplifying this complaint, our goal is to pressurize brands to take responsibility and ensure that consumers are not left unheard.
Frequently Asked Questions (FAQs)
Q1: What should I do if Redbus does not issue my refund?
You should first follow up via Redbus official customer care and email support. If unresolved, escalate to the consumer forum and lodge a case under the Consumer Protection Act.
Q2: Can bus operators cancel tickets without informing passengers?
No, operators must notify passengers in advance and initiate refunds. Failure to do so may be considered negligence.
Q3: How long does Redbus normally take to process refunds?
Redbus usually processes refunds within 7–10 working days depending on the payment method. Any delay beyond this may require escalation.
Q4: What legal action can be taken for non-refund of cancelled tickets?
You can file a case in the Consumer Disputes Redressal Commission demanding refund, compensation for harassment, and litigation costs.
Q5: Is there a regulatory body monitoring online booking platforms like Redbus?
Yes, the Ministry of Consumer Affairs and Consumer Commissions handle disputes. Payment-related issues may also involve the Reserve Bank of India (RBI).
Q6: Can a customer claim compensation for mental harassment in such cases?
Yes, the Consumer Commission often awards compensation for inconvenience, harassment, and financial loss.
Q7: What documents are needed to file a complaint?
You should keep the ticket number, payment proof, cancellation proof, and communication records with Redbus.
Q8: How can one file a complaint with the consumer forum?
Complaints can be filed online at https://edaakhil.nic.in/ or directly with the District Consumer Forum.
Q9: Does Choice4Voice.com resolve complaints directly?
Choice4Voice.com is not a dispute resolution body but acts as a pressure platform by publishing genuine complaints and amplifying consumer voices.
Q10: What if Redbus denies knowledge of the cancellation?
The bus operator’s call regarding cancellation serves as evidence. The company remains liable since the booking was made through its platform.
Q11: Can refunds be claimed via payment gateway disputes?
Yes, customers can also initiate a dispute with their bank or card issuer under chargeback rules if the refund is not processed.
Q12: Is filing a police complaint an option in this case?
Yes, if deliberate fraud is suspected, a complaint can be lodged under Section 420 IPC (Cheating).
Q13: How can customers ensure smooth refunds in the future?
Always book through verified apps, maintain written records, and avoid verbal-only confirmations.
Q14: Has Redbus faced similar complaints before?
Yes, multiple complaints about delayed or denied refunds have been raised publicly by consumers.
Q15: Can compensation be claimed beyond ticket cost?
Yes, you can demand compensation for loss of time, mental harassment, and additional expenses.
Q16: What is the first legal step if refund is not issued?
Send a legal notice to Redbus demanding refund within a stipulated time.
Q17: Can the complainant escalate to the RBI?
Yes, for payment-related disputes, the complainant can also approach the Banking Ombudsman through RBI.
Q18: What role does the operator (Sai Darshan Travels) play in refund disputes?
While the operator cancelled the service, Redbus, as the booking intermediary, is responsible for ensuring refunds.
Q19: What is the Consumer Commission’s likely view on this case?
Non-refund despite cancellation is a clear deficiency of service, and the complainant has strong grounds for redressal.
Q20: How does Choice4Voice.com help consumers in such cases?
By publishing verified complaints, we create public pressure on brands to resolve disputes and restore consumer trust.
