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Submit your complaint →Nirmalya Mondal shares his negative RentMojo experience, highlighting invasive KYC demands like PAN, bank statements, and even parents’ PAN. Read full details and how Choice4Voice.com helps consumers escalate such complaints.
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Complaint Summary : RentMojo Complaint by Nirmalya Mondal | Excessive KYC & Privacy Concerns
| Field | Details |
|---|---|
| Customer Name | Nirmalya Mondal |
| Email/LinkedIn | Verified on LinkedIn |
| Complaint Type | Excessive KYC Requirements |
| Company/Brand | RentMojo |
| Product/Service | Rental Services |
| Issue Description | Customer asked to submit PAN, 6 months’ bank statements, and even parents’ PAN after payment. Data privacy concerns raised. |
| Complaint Date | August 2025 |
| LinkedIn Source | Original LinkedIn Post |
Detailed Complaint
Nirmalya Mondal, a DevOps Engineer at Tata Consultancy Services, recently shared his disappointing experience with RentMojo, a furniture and appliance rental platform.
He highlighted that while renting should ideally be a simple, transparent, and customer-friendly process, RentMojo’s policies are invasive and concerning.
According to Nirmalya:
- RentMojo asked for PAN card details.
- They demanded 6 months of personal bank statements.
- Shockingly, they even asked for parents’ PAN card, raising serious privacy and ethical concerns.
What made the situation worse was RentMojo’s process:
- Customers are required to make payments upfront.
- Only after payment are they forced into a lengthy KYC (Know Your Customer) process.
- If a customer feels uncomfortable sharing such sensitive documents, there is no easy way to withdraw since their money has already been taken.
This led Nirmalya to call RentMojo a “scammer-like service”, urging the company to rethink its policies and respect customer privacy.
Key Concerns Raised
- Data Privacy Violation – Asking for parents’ PAN card is highly unusual and intrusive.
- Unfair Practices – Taking payment first and then imposing rigid KYC rules traps customers.
- Customer Experience – Instead of being smooth and simple, the process feels like a government clearance system.
- Trust Issues – Excessive document requests reduce customer trust and raise the risk of data misuse.
Why This Complaint Matters
- Consumers’ Right to Privacy: Rental services should not demand excessive personal and family documents beyond what is necessary.
- Fair Business Practices: Payments should only be processed once the customer has agreed to the terms, not before.
- Customer-Centric Approach: Companies must design processes that prioritize transparency, consent, and ease of use.
Choice4Voice.com’s Role
At Choice4Voice.com, we are committed to helping consumers like Nirmalya who face unfair, intrusive, or unethical treatment by companies.
- We publish genuine complaints on our platform and across LinkedIn to put public pressure on brands.
- We ensure consumer voices are amplified so that companies cannot ignore them.
- If you have faced a similar experience with RentMojo or any other brand, you can submit your complaint on Choice4Voice.com. Our team will review it and, if found genuine, ensure it reaches a wider audience.
👉 Visit Choice4Voice.com to submit your complaint today.
Frequently Asked Questions (FAQs)
Q1. Why is RentMojo asking for PAN and bank statements?
A1. RentMojo claims it is for verification, but customers argue it is excessive and intrusive.
Q2. Can RentMojo legally ask for parents’ PAN card?
A2. No standard KYC norms require parents’ PAN for renting furniture. This demand is highly questionable.
Q3. Is it safe to share bank statements with RentMojo?
A3. Sharing such documents always carries risks. Unless there is a legal mandate, customers should be cautious.
Q4. What can I do if I already paid RentMojo but don’t want to share documents?
A4. You should raise a refund request and escalate through consumer forums or Choice4Voice.com.
Q5. Does RBI mandate such KYC for rental companies?
A5. No, RBI mandates KYC primarily for banks, NBFCs, and regulated financial institutions not furniture rental companies.
Q6. How can Choice4Voice.com help me with RentMojo complaints?
A6. Choice4Voice.com publishes and promotes genuine consumer complaints to pressure companies into resolution.
Q7. What are my legal rights if a company misuses my personal documents?
A7. You can file a complaint with the Data Protection Authority (once implemented under DPDP Act) or approach consumer courts.
Q8. Can I cancel a RentMojo order if I am uncomfortable with their KYC?
A8. You can request cancellation, but since payment is already taken, it may require escalation for refund.
Q9. How long does RentMojo take to process complaints?
A9. Based on consumer reports, RentMojo has been slow to respond, leading to customer frustration.
Q10. Should I trust online rental platforms with sensitive information?
A10. Always review their privacy policies and share only documents that are legally required.
Q11. What are alternatives to RentMojo in India?
A11. Companies like Furlenco and CityFurnish also offer rentals, but policies differ. Compare before choosing.
Q12. Can RentMojo block me if I refuse KYC?
A12. They may not provide service, but they are still obligated to refund your payment if services are not delivered.
Q13. Is this a common complaint against RentMojo?
A13. Yes, multiple consumers have raised concerns about invasive KYC and poor transparency.
Q14. Does Choice4Voice.com charge consumers for submitting complaints?
A14. No, submitting a complaint on Choice4Voice.com is completely free.
Q15. What happens after I submit my complaint to Choice4Voice.com?
A15. If found genuine, it will be published online and promoted on LinkedIn for visibility.
Q16. Can Choice4Voice.com help in getting refunds from RentMojo?
A16. While we don’t process refunds directly, we help by amplifying your issue publicly to push companies to act.
Q17. How do I know if a complaint is genuine on Choice4Voice.com?
A17. Our team verifies every complaint before publishing to maintain credibility and fairness.
Q18. Can companies respond to complaints on Choice4Voice.com?
A18. Yes, companies can reach out to resolve issues, and we update the status accordingly.
Q19. Is sharing parents’ PAN a violation of privacy laws?
A19. Yes, it can be considered unnecessary collection of personal data, which goes against data minimization principles.
Q20. How can I ensure safe online renting in India?
A20. Always check company policies, customer reviews, and complaint forums before making a payment.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
