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Submit your complaint →Flipkart Gold Plus customer Sandeep Rana accuses Flipkart of harassment, fake updates, and negligence after receiving a faulty Samsung AC. Read full complaint details, legal remedies, and how Choice4Voice.com can help.
Flipkart Customer Alleges Harassment and Negligence Over Faulty Samsung AC Delivery
Complaint Summary
| Complainant Name | Sandeep Rana |
|---|---|
| Designation | AGM, Vendor Management (National) |
| Company Concerned | Flipkart |
| Product/Service | Samsung 1.5 Ton Air Conditioner |
| Order ID | OD435541356044744100 |
| Incident Date | 26 September 2025 |
| Main Issue | Faulty product, missed installation, fake updates, and unprofessional behaviour by support staff |
| Location | India |
| Platform of Complaint | |
| Status | Awaiting resolution |
Full Complaint Details
Sandeep Rana, a Flipkart Gold Plus customer, reported a deeply distressing experience with Flipkart after purchasing a Samsung 1.5 Ton AC. The product was delivered on 26 September 2025, and installation was scheduled for the next day, 27 September but no one arrived.
When the installation team finally visited on 4 October, they expressed doubts about the product’s authenticity. Despite initial hesitation, Sandeep allowed the process to proceed after reassurance from the team. Shockingly, after installation, the technicians admitted the AC unit was faulty.
Following this, Rahul from Flipkart confirmed the issue and advised not to pay the ₹1,770 installation fee. However, the situation only worsened.
Key Issues Reported:
- Repeated missed installation dates
- Fake updates on the Flipkart app showing “resolved” status
- Unprofessional and rude behaviour from customer support (executive “Shubtro” allegedly yelled and disconnected calls)
- Misleading instructions, including one suggesting Sandeep should uninstall the AC himself
- Security risk, as Samsung later confirmed that the earlier installation team was not authorised
Sandeep demanded uninstallation, replacement, and a senior callback but claims Flipkart has ignored multiple follow-ups. He expressed frustration over the company’s disregard for premium customers and vowed to pursue legal and public escalation if the issue remains unresolved.
About Flipkart
Flipkart, founded in 2007, is one of India’s leading e-commerce marketplaces, now owned by Walmart Inc. Despite its massive customer base, frequent consumer complaints have surfaced regarding delayed refunds, poor after-sales support, and seller accountability.
Official Contact:
- Email: cs@flipkart.com
- Grievance Redressal Officer: grievance.officer@flipkart.com
- Website: www.flipkart.com
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure consumer complaints like this reach the right authorities and public platforms to drive quick resolutions.
If you are facing similar issues with Flipkart:
- Submit your complaint on our website’s Consumer Complaint Form.
- Our team will verify the authenticity and publish your case to create awareness.
- The complaint will be shared on LinkedIn and other public channels to encourage company accountability.
Legal Remedies Available
Here are the legal options Sandeep Rana or any affected Flipkart customer can pursue under Indian consumer protection and e-commerce laws:
| Issue | Applicable Legal Section / Authority | Where to File |
|---|---|---|
| Faulty Product Delivery | Consumer Protection Act, 2019 – Section 35 | District Consumer Commission |
| Misrepresentation of Product Details | Consumer Protection (E-Commerce) Rules, 2020 – Rule 4(9) | Ministry of Consumer Affairs |
| Harassment / Unfair Trade Practice | Section 2(47), CPA 2019 | Consumer Forum / Legal Notice |
| Unauthorized Service Personnel | BIS and IT Act, 2000 | Local Police / Cyber Crime Portal |
| Negligence by Support Executives | Consumer Protection Act, 2019 | National Consumer Helpline / Legal Complaint |
Step-by-Step: File a Consumer Complaint Against Flipkart
- Gather Evidence: Keep invoices, screenshots, chat transcripts, and installation records.
- Send an Email: Write to grievance.officer@flipkart.com explaining the issue.
- Escalate to Consumer Forum:
- Visit https://consumerhelpline.gov.in
- File an online complaint with attached evidence.
- Approach Legal Authorities: If unresolved within 30 days, file a consumer case under the Consumer Protection Act, 2019.
Pre-Drafted Templates
Email to Flipkart Grievance Officer
Subject: Urgent Complaint Regarding Faulty Product and Unresolved Service – Order ID OD435541356044744100
Dear Grievance Officer,
I am writing to formally raise a complaint regarding a faulty Samsung 1.5 Ton AC delivered via Flipkart. Despite multiple assurances, my installation and replacement requests have not been resolved. Customer service interactions have been unprofessional, and updates are being falsely marked as resolved.
Please take immediate corrective action within 7 days, failing which I will approach the Consumer Forum under Section 35 of the Consumer Protection Act, 2019.
Sincerely,
[Your Full Name]
[Registered Email ID]
[Order ID]
Author
Complainant: Sandeep Rana
Position: AGM, Vendor Management (National)
Q&A on Google (Related to Flipkart Complaints)
Q1. How can I raise a complaint against Flipkart?
You can raise a complaint via Flipkart Help Center or email grievance.officer@flipkart.com.
Q2. What is the escalation process for unresolved issues?
If customer care fails, escalate to the Grievance Officer or Consumer Forum.
Q3. How to report fake product delivery on Flipkart?
Submit evidence through the app and email to cs@flipkart.com.
Q4. Can I get a refund if the product is faulty?
Yes, as per Consumer Protection Act, you can demand a replacement or refund.
Q5. What if Flipkart delays installation of appliances?
Document delays and raise a complaint with consumerhelpline.gov.in.
Q6. Can Flipkart mark complaints resolved without my consent?
No, such action violates Consumer Protection Rules, 2020.
Q7. How do I contact Flipkart’s CEO or senior management?
You can email the escalation desk or tag Kalyan Krishnamurthy on LinkedIn.
Q8. Is Flipkart responsible for third-party sellers’ products?
Yes, under Indian e-commerce laws, Flipkart is accountable for seller issues.
Q9. How to request compensation for mental harassment?
File a consumer case citing “deficiency in service” and “mental agony.”
Q10. What are my rights under the Consumer Protection Act, 2019?
You have rights to refund, repair, compensation, and transparent service.
Q11. Can I approach the Consumer Forum without a lawyer?
Yes, consumers can file cases independently.
Q12. How long does the Consumer Forum take to resolve a case?
Usually 3–6 months for simple disputes.
Q13. Is Flipkart covered under RBI or SEBI regulations?
No, Flipkart is governed under the Consumer Protection (E-Commerce) Rules.
Q14. What to do if a technician damages the product during installation?
Record the incident and demand compensation via email to Flipkart.
Q15. Can I file an FIR against a fake installation team?
Yes, report it to the local police or cybercrime.gov.in.
Q16. How to track complaint status with Flipkart?
Use your registered email ID to follow up with their grievance officer.
Q17. Can I tag Flipkart’s CEO on LinkedIn to escalate?
Yes, social escalation often leads to faster resolutions.
Q18. Does Flipkart compensate for delivery delay?
Usually no, unless explicitly stated in their policy.
Q19. What’s the official Flipkart complaint helpline?
Email cs@flipkart.com or visit their in-app Help Center.
Q20. Can I claim refund for installation charges?
Yes, if installation was incomplete, faulty, or unauthorized.
