Vinod Todiwan, a military veteran, raises a serious complaint against SBI Navi Mumbai Branch for placing a substantial hold on his account without explanation. Choice4Voice.com highlights his grievance, legal rights, and how customers can escalate such issues.

SBI Account Hold Complaint – Vinod Todiwan Demands Urgent Action

Complaint Summary

Details	Information
Complainant Name	Vinod Todiwan
Email	Not disclosed
WhatsApp	Not disclosed
Complaint Type	Account Hold / Banking Mismanagement
Company/Brand	State Bank of India (SBI)
Branch	Navi Mumbai Branch (02271)
Product/Service	Savings/Bank Account
Issue Description	SBI has placed a substantial amount on hold in the complainant’s account without giving any explanation or update. Despite repeated follow-ups through customer care and branch visits, there has been no resolution.
Date of Incident	September 2025
Company’s Response	No proper response received till date.
Additional Comments	Complainant seeks urgent action; otherwise, plans to escalate to RBI Banking Ombudsman.

Full Complaint Details

Mr. Vinod Todiwan, a respected Marine and Military Veteran, has raised a formal complaint against the State Bank of India (SBI) Navi Mumbai Branch.

According to Mr. Todiwan:

A substantial amount of his hard-earned money has been placed on hold in his account without any valid explanation.
Despite reaching out multiple times via customer care and branch visits, the bank has failed to provide clarity or resolution.
He emphasizes that as a long-standing customer of SBI, such treatment is unacceptable and erodes trust in India’s largest public sector bank.

Mr. Todiwan has further warned that if his issue is not resolved promptly, he will escalate the matter to the Banking Ombudsman and other regulatory authorities as per RBI guidelines.

Legal Perspective – Can SBI Be Held Accountable?

Yes. Under RBI’s Master Circulars and the Consumer Protection Act, 2019, every bank must provide transparency and accountability in account operations. Arbitrary holds on accounts without explanation can be challenged.

Legal Remedies Available to the Customer:

Escalate to SBI Nodal Officer – Every bank has an appointed Nodal Officer to handle unresolved complaints.
File a complaint with the RBI Banking Ombudsman – Applicable if no resolution is provided within 30 days of lodging the complaint with the bank.
Consumer Forum Case – Customers can claim damages for mental harassment and financial inconvenience.
Civil Suit – If a significant financial loss is caused, legal damages can be sought through civil courts.

If SBI fails to resolve this, Choice4Voice.com can file a legal case on behalf of the complainant and also guide step by step in the escalation process.

How Choice4Voice.com Assists Customers

At Choice4Voice.com, we are committed to amplifying consumer grievances and ensuring accountability. Our role includes:

Publishing verified complaints to raise public awareness.
Guiding customers on escalation to RBI Banking Ombudsman, Consumer Courts, and higher regulatory authorities.
Filing legal cases on behalf of complainants when companies fail to resolve issues.
Ensuring transparency by holding brands publicly accountable.

Featuring complaints on our website is the first step to public awareness, ensuring the issue cannot be ignored.

Conclusion

The complaint filed by Mr. Vinod Todiwan shows how even loyal customers of major banks like SBI can face distressing issues due to lack of accountability and communication.

If SBI does not resolve this case urgently, escalation to RBI and legal channels is the rightful path forward.

Choice4Voice.com urges SBI to act responsibly and release the complainant’s funds with a proper explanation.

FAQs on Account Hold Complaints Against Banks

Q1. Why can a bank put a hold on my account?
Banks may place holds for reasons such as suspicious activity, KYC issues, legal orders, or loan defaults. However, they must inform the customer in writing.

Q2. What should I do if my bank places a hold without explanation?
Immediately raise a written complaint with the branch and escalate to the bank’s Nodal Officer.

Q3. How long can a bank keep funds on hold?
Banks cannot indefinitely freeze funds without valid legal justification. RBI requires prompt disclosure.

Q4. Can I file a case in Consumer Court against a bank?
Yes. If the bank’s actions amount to deficiency of service, you can file a complaint in the Consumer Forum.

Q5. What is the Banking Ombudsman Scheme?
It is an RBI mechanism where customers can escalate complaints if a bank fails to resolve them within 30 days.

Q6. Can banks freeze accounts without notice?
Only under exceptional legal circumstances, such as court orders, tax defaults, or suspicious transactions. Otherwise, prior intimation is mandatory.

Q7. How do I approach the Banking Ombudsman?
You can file an online complaint through the RBI Complaint Management System (CMS) portal.

Q8. Does Choice4Voice.com provide legal assistance?
Yes. We not only publish complaints but also help victims escalate legally, including filing consumer or civil cases.

Q9. What compensation can I claim in such cases?
Customers can claim compensation for both financial loss and mental harassment due to the bank’s negligence.

Q10. Can veterans or senior citizens demand special consideration from banks?
Yes. RBI guidelines mandate banks to provide priority services to senior citizens and defense veterans.

Q11. Is there a time limit for filing with the Banking Ombudsman?
Yes. Complaints must be filed within one year from the date of the cause of action.

Q12. What documents are needed for escalation?
Account statements, hold notifications (if any), written complaints submitted, and acknowledgment receipts.

Q13. Can I withdraw partial funds if my account is on hold?
Generally, no. Once a lien is placed, the entire held amount cannot be withdrawn until resolved.

Q14. What happens if SBI ignores Ombudsman orders?
RBI can take strict regulatory action, including penalties, against the bank.

Q15. How does Choice4Voice.com increase accountability?
By bringing such cases into the public domain, we ensure companies cannot suppress genuine complaints.

👉 Original LinkedIn Post: Click Here

Published by Choice4Voice.com – Your Voice for Justice.