Bhagvati Prasad Suman alleges SBI branch in Udaipur delayed his account transfer for over two weeks despite repeated visits. Choice4Voice.com highlights the complaint and legal remedies.
State Bank of India – Delayed Account Transfer Complaint by Bhagvati Prasad Suman
At Choice4Voice.com, we aim to bring attention to grievances that affect banking customers. This case involves Bhagvati Prasad Suman, who has accused State Bank of India (SBI) of unreasonable delay in transferring his account from his hometown to the Udaipur branch, despite repeated assurances.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Bhagvati Prasad Suman |
| Not disclosed | |
| Not disclosed | |
| Company/Brand | State Bank of India (SBI) |
| Complaint Type | Service Delay / Banking Negligence |
| Product/Service | Account Transfer Request |
| Order/Service No. | Not applicable |
| Issue Description | Account transfer from hometown to Udaipur branch delayed for over two weeks despite repeated assurances. |
| Date of Incident | September 2025 |
| Company’s Response | No resolution provided despite multiple visits. |
| Additional Notes | Complainant visited branch 8–9 times with no progress. |
Full Complaint Details
Two weeks prior, Mr. Bhagvati Prasad Suman visited the SBI Hiran Magri, Sector 3 branch, Udaipur to request an account transfer. Branch staff assured him that the transfer would be completed within 1–2 days.
Despite following up 8–9 times over two weeks, the transfer has not been completed. Every visit resulted in generic assurances such as: “Ek do din mein ho jayega and main aage baat karta hoon.” No explanation was provided regarding the delay, causing inconvenience and frustration.
The complainant highlights that the lack of accountability and diligence by SBI staff reflects poorly on the system and negatively affects customer trust.
Legal Angle: Choice4Voice.com Intervention
Choice4Voice.com will support Bhagvati Prasad Suman by filing this case under applicable laws and regulatory provisions:
- Section 6, Banking Regulation Act, 1949 – Obligation of banks to provide timely and efficient service.
- Reserve Bank of India (RBI) Customer Service Guidelines – Non-compliance with service timelines for banking operations.
- Consumer Protection Act, 2019 – Bank services classified as service deficiency; customer can claim compensation.
- Ombudsman Scheme (RBI) – Banking Ombudsman can be approached for unresolved complaints.
Authorities and departments where the complaint can be escalated:
- Banking Ombudsman Office (RBI) – For delayed banking services.
- State Consumer Dispute Redressal Commission – For service deficiency claims.
- Ministry of Finance – Department of Financial Services – For escalation if SBI fails to act.
Choice4Voice.com will assist the complainant in filing complaints and pursuing legal remedies until the account transfer is completed.
FAQs – Banking Delays & Customer Rights
Q1. How long should an account transfer take in SBI?
Typically 2–5 business days depending on verification and branch process.
Q2. Can I approach the RBI Ombudsman for delayed banking services?
Yes, if the bank fails to resolve the issue within 30 days.
Q3. What documents are required to file a banking complaint?
Application form, ID proof, account details, and communication proof with the bank.
Q4. Is SBI liable for financial inconvenience due to delays?
Yes, delays caused by negligence can be challenged under Consumer Protection Act.
Q5. Can Choice4Voice.com escalate banking complaints?
Yes, we can assist with public awareness and filing complaints with RBI or consumer forums.
Q6. What should I do if the branch staff is unresponsive?
Escalate to branch manager, then regional manager, followed by RBI Ombudsman.
Q7. Is a verbal assurance by bank staff legally binding?
Verbal assurance is not fully enforceable but can support claims if documented.
Q8. Can a delayed account transfer impact salary or other transactions?
Yes, incoming transfers, direct deposits, and auto-payments can be affected.
Q9. What compensation can be claimed for banking service delays?
You can claim interest loss, inconvenience compensation, and service deficiency penalties.
Q10. How long do I have to file a complaint against a bank?
Generally 1 year from the date of incident under Consumer Protection Act.
Q11. Can I file an FIR against a bank for negligence?
Only in extreme cases of deliberate financial harm or fraud.
Q12. Does RBI monitor SBI service timelines?
Yes, under the RBI Customer Service Guidelines.
Q13. What if the branch refuses to provide updates?
Escalate via email to regional office and maintain written proof for Ombudsman.
Q14. Can Choice4Voice.com help get refunds or compensation?
Yes, we assist in public escalation and filing formal legal complaints.
Q15. Are delays in account transfer considered deficiency in service?
Yes, repeated delays without valid reason are considered service deficiency.
Q16. Which act protects banking customers in India?
- Banking Regulation Act, 1949
- Consumer Protection Act, 2019
- RBI Customer Service Guidelines
Q17. Can SBI be penalized for repeated delays?
Yes, RBI can impose penalties under regulatory provisions.
Q18. Should I approach consumer court if Ombudsman fails?
Yes, escalation to State Consumer Dispute Redressal Commission is possible.
Q19. What is the role of RBI Ombudsman?
Resolve complaints against deficiency of banking services, including delayed transactions.
Q20. Can Choice4Voice.com follow up on this complaint publicly?
Yes, featuring on Choice4Voice.com is the first step for public attention & awareness, and we can assist in filing legal cases if SBI fails to act.
At Choice4Voice.com, we are committed to supporting customers like Bhagvati Prasad Suman until their complaints are fully resolved.
If you are facing unresolved banking issues, submit your complaint to Choice4Voice.com to escalate it legally and publicly.
