Shocking complaint by Devika Kundu Sengupta against SBI Card for repeated harassment calls regarding her late father, despite account closure and death certificate submission 9 years ago. Learn about customer rights, RBI guidelines, and how Choice4Voice.com helps victims of such negligence.
Complaint Summary Table : Devika Kundu Sengupta Exposes SBI Card Harassment: Calls for Deceased Father Continue After 11 Years
| Detail | Information |
|---|---|
| Complainant | Devika Kundu Sengupta, Conference Production at BW Businessworld |
| Against | SBI Card, State Bank of India |
| Issue | Continuous harassment calls for her deceased father even after 11 years |
| Steps Taken | Submitted death certificate and closure application 9 years ago at branch |
| Current Status | Still receiving repeated calls from SBI Card staff |
| Emotional Impact | Mental harassment, trauma for family, especially her mother |
| Complainant’s Statement | “We shiver whenever we have to utter He is DEAD. It is extremely painful.” |
Full Story of the Complaint
Devika Kundu Sengupta, a professional at BW Businessworld, has shared a deeply emotional and shocking account of her family’s ordeal with SBI Card (State Bank of India).
Her father passed away 11 years ago. Despite this, Devika and her mother took immediate steps to ensure all formalities were completed:
- Submitted the death certificate to the SBI branch manager in person.
- Closed the account following all required procedures.
- Completed necessary documentation almost 9 years ago.
Yet, even after all these years, SBI Card continues to call her family, asking for her deceased father. The most disturbing part is that despite the official submission of the death certificate, the bank staff still haven’t updated their records.
Devika painfully explains that her mother still suffers every time she has to repeat the words “He is DEAD” on these calls. More than 100 such calls have been received over the years, causing repeated trauma to the family.
This situation highlights the lack of responsibility, data updation, and sensitivity within SBI Card’s customer service process.
Author of the Post
- Name: Devika Kundu Sengupta
- Profession: Conference Production at BW Businessworld
- Platform: LinkedIn (Original Post)
- Voice: Personal experience highlighting emotional harassment by SBI Card.
Brand Involved
- Bank: SBI Card, State Bank of India
- Allegation: Negligence, harassment, and insensitivity in updating customer records.
- Public Image Impact: Repeated negligence damages consumer trust and brand reputation for one of India’s largest banks.
Role of Choice4Voice.com
At Choice4Voice.com, we strongly believe that no customer should silently suffer harassment due to a company’s negligence.
If you are facing similar issues with SBI Card or any other financial institution:
- Post about your experience on LinkedIn and tag our official page. We will highlight your case on our website to build public pressure.
- Directly submit your complaint using our official complaint submission form: Submit Your Complaint Here
We stand as a consumer advocacy platform to amplify your voice until companies take responsibility.
Most Searched Q&A Section on SBI Card Complaints
Q1: How do I stop harassment calls from SBI Card?
You can file a written complaint with the bank, escalate to the Nodal Officer, and if unresolved, approach the Banking Ombudsman under RBI guidelines.
Q2: What to do if a bank continues to call for a deceased person?
Submit the death certificate officially at the branch, ensure closure acknowledgment, and escalate in writing if harassment continues.
Q3: Can I take legal action against SBI Card for mental harassment?
Yes, under the Consumer Protection Act and Indian Penal Code (IPC), you can file a case for mental harassment and negligence.
Q4: What does RBI say about harassment by banks?
RBI strictly prohibits harassment of customers by banks or their agents. Repeated calls despite proof of death fall under gross negligence.
Q5: How to escalate an unresolved complaint with SBI Card?
First, contact SBI Card Customer Care → then escalate to the Nodal Officer → finally, approach the Banking Ombudsman.
Q6: Why do banks keep calling even after account closure?
This usually happens due to poor record updation or negligence by the bank’s internal staff.
Q7: How to protect family members from harassment calls after a death?
Keep copies of all documents submitted, maintain communication records, and escalate the issue legally if calls continue.
Q8: Can SBI Card be penalized for negligence in updating records?
Yes, financial institutions can face penalties and reputational damage under RBI and Consumer Court rulings.
Q9: How can Choice4Voice.com help in SBI Card harassment cases?
We highlight genuine consumer complaints publicly to ensure brands respond faster under social pressure.
Q10: How do I file a complaint against SBI Card in India?
You can file via RBI Ombudsman, Consumer Court, or platforms like Choice4Voice.com.
Q11: Is it common for banks to harass customers’ families after death?
Unfortunately, yes. Many banks fail to update their systems even after formal submissions, leading to repeated harassment.
Q12: Can I get compensation for emotional distress caused by banks?
Yes, Consumer Courts in India allow compensation claims for mental agony and harassment.
Q13: What documents are needed to close a deceased person’s bank account?
Typically, death certificate, ID proof of nominee/legal heir, account closure form, and in some cases, a succession certificate.
Q14: How long does it take for SBI Card to update records after death submission?
Ideally, within 30 days, but negligence often delays the process.
Q15: Can harassment calls affect mental health legally recognized?
Yes, repeated unwanted calls are recognized as mental harassment and can be grounds for legal action.
Q16: What is the SBI grievance redressal mechanism?
SBI has a multi-level grievance mechanism starting with branch staff, then Nodal Officers, and finally Ombudsman escalation.
Q17: Why is it important to document every interaction with SBI Card?
Documentation provides evidence if you escalate the issue legally or to RBI.
Q18: What role does RBI Ombudsman play in SBI Card harassment cases?
They act as an independent authority to resolve disputes between customers and banks.
Q19: Can harassment by SBI Card be reported online?
Yes, via RBI CMS Portal, SBI’s official grievance portal, or complaint platforms like Choice4Voice.com.
Q20: How to make sure SBI Card never calls again for a deceased customer?
Submit all documents officially, get written acknowledgment, and file escalation if calls persist.
