Advocate Sakchie Saluja exposes scam calls allegedly linked to YES Bank, raising concerns of data misuse and harassment. Choice4Voice.com highlights this case for consumer protection and urgent RBI action.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Advocate Sakchie Saluja’s Complaint Against YES Bank – Scam Calls & Privacy Breach
| Complainant | Adv. Sakchie Saluja – Advocate, Legal Advisor |
|---|---|
| Company Concerned | YES Bank |
| Issue Raised | Scam calls, false loan claim, misuse of personal data, harassment of family members |
| Amount Involved | ₹2,007 (false claim) |
| Date Reported | 22 hours ago (as per LinkedIn post) |
| Original Post URL | View LinkedIn Post |
Full Complaint Write-Up
Advocate Sakchie Saluja, a verified legal advisor, has reported receiving scam calls from individuals posing as YES Bank recovery agents. The callers falsely claimed that she had an outstanding loan of ₹2,007, despite the fact that she has no account or connection with YES Bank.
The matter escalated when her sister also received a call from the same so-called agent, who threatened and claimed insider access to personal contact details. When questioned about how her number was obtained, the caller arrogantly replied:
“Hamare pass sources hote hai number nikalwane k.”
This raises alarming concerns regarding:
- Privacy Violations: How did these individuals gain access to personal and family contact details?
- Bank Accountability: Are banks providing or leaking consumer data to third-party agents?
- Consumer Harassment: Why are customers and even their family members subjected to threats over false claims?
- Regulatory Inaction: Why has the Reserve Bank of India (RBI) not yet implemented stricter controls on recovery practices and scam calls?
Adv. Sakchie has strongly questioned YES Bank and the RBI regarding their failure to protect consumer privacy and prevent misuse of sensitive information. She also pointed out that scam calls and fraudulent recovery practices are on the rise across multiple banks, creating a widespread consumer safety issue.
She has demanded that the RBI Ombudsman take immediate disciplinary action against YES Bank and any other banks involved in such practices.
Choice4Voice.com’s Stand
At Choice4Voice.com, we consider this a matter of consumer safety and privacy protection. If banks are unable to secure customer data and prevent harassment, trust in the banking system is seriously compromised.
We call upon the RBI and relevant authorities to investigate:
- How personal numbers are being leaked to unauthorized individuals
- Why false loan claims are being made in the name of reputed banks
- What measures can be introduced to protect citizens from such fraudulent recovery practices
If you have faced similar harassment or scam calls in the name of banks, you can:
- Write a LinkedIn post and tag Choice4Voice.com
- Or submit your complaint directly here: Submit Your Complaint
Our team will feature your case to amplify consumer voices and push for accountability.
Common Consumer Questions (Q&A)
Q1. What is the complaint against YES Bank?
Adv. Sakchie Saluja reported receiving scam calls falsely claiming she had a pending loan with YES Bank.
Q2. How much was the alleged false loan claim?
₹2,007 was falsely claimed as an outstanding amount.
Q3. Did the complainant have an account with YES Bank?
No. She clarified that she has no account or any connection with YES Bank.
Q4. How was the complainant’s sister involved?
The scam callers also contacted her sister, threatening her and claiming insider access to personal information.
Q5. Why is this case alarming?
It highlights serious data privacy breaches, misuse of personal information, and harassment under the guise of loan recovery.
Q6. Are banks allowed to share personal data with recovery agents?
Banks may only share limited data with authorized agencies, but misuse, leaks, or unauthorized disclosures are unlawful.
Q7. What role does the RBI play in such cases?
The RBI regulates banks and has issued guidelines on recovery practices. The RBI Ombudsman can investigate harassment complaints.
Q8. What legal action can consumers take?
Consumers can file complaints with:
- RBI Ombudsman
- Consumer Forums
- Cyber Crime Cells for harassment and data misuse
Q9. Are such scam calls common in India?
Yes. Many consumers report receiving fraudulent recovery calls in the name of banks and NBFCs.
Q10. What are the dangers of such scam calls?
Victims may face harassment, financial fraud, or even fall prey to extortion.
Q11. How can consumers verify genuine bank recovery calls?
Always verify directly with the bank through official helplines or emails. Never trust unofficial numbers.
Q12. What should one do if harassed by false loan recovery calls?
Block the numbers, file a complaint with the bank, and report the incident to RBI Ombudsman and cybercrime.gov.in.
Q13. What laws protect consumers in such cases?
The Consumer Protection Act, 2019, IT Act, and Data Privacy Guidelines safeguard citizens from harassment and misuse of information.
Q14. How does this reflect on YES Bank’s reputation?
If left unchecked, such incidents can damage trust in YES Bank and the wider banking system.
Q15. How can Choice4Voice.com help?
By featuring cases like this, we raise awareness, pressure banks to act responsibly, and support consumers in seeking justice.
Q16. Are other banks also involved in such practices?
According to the complainant, yes – multiple banks are engaging in similar malpractice.
Q17. What can RBI do immediately?
RBI should audit recovery practices, investigate misuse of customer data, and impose strict penalties on erring banks.
Q18. What is the broader consumer risk here?
The normalization of scam recovery calls threatens both financial safety and personal privacy of citizens.
Q19. Can consumers unite against such practices?
Yes. Collective complaints via platforms like Choice4Voice.com can amplify the issue and drive action.
Q20. How can consumers submit their own complaints?
They can directly submit cases via Choice4Voice.com for visibility and faster action.
