Shalu Arya, Deputy Manager (Verified on LinkedIn), has raised a strong complaint against Shiprocket for unfair deductions exceeding ₹50,000, fabricated weight discrepancies, poor delivery management, and harassment in COD and prepaid shipments. This article details the allegations, consumer rights, possible legal actions, and how Choice4Voice.com escalates such matters from awareness to legal intervention if unresolved.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant | Shalu Arya – Deputy Manager (Verified on LinkedIn) |
| Brand Involved | Shiprocket |
| Primary Issues | Unexplained deductions, fake weight discrepancies, RTO fraud, poor customer service |
| Amount Deducted | More than ₹50,000 |
| Nature of Complaint | Harassment, lack of transparency, financial exploitation |
| Impact | Loss of customers, financial loss, product loss, mental harassment |
| Support Status | Only fake assurances, no resolution |
Full Complaint Write-Up
Shalu Arya, a verified professional and Deputy Manager, has raised a serious complaint against Shiprocket, accusing the logistics aggregator of unethical practices, mental harassment, and arbitrary deductions.
The issues raised include:
- Unexplained Wallet Deductions – Shiprocket first forces wallet recharge, then deducts large amounts citing weight discrepancies without any clear bifurcation for months.
- Fabricated Charges in COD & Prepaid Accounts – Arbitrary deductions are made even in prepaid shipments, with no proof or ledger provided. Over ₹50,000 has already been deducted without justification.
- Non-Delivery & RTO Fraud – Shipments remain undelivered for 20+ days, only to be marked as RTO (Return to Origin). Despite courier failures, Shiprocket charges the seller for RTO plus forward charges, further adding fake discrepancies.
- Loss of Customers & Orders – Due to delayed deliveries and RTO cases, customers are lost, orders are cancelled, and sellers suffer double losses (product + money).
- No Accountability from Support Teams – The assigned POC (Point of Contact) failed to resolve issues, while senior customer care teams only offered fake assurances without actual resolution.
This practice not only results in financial exploitation but also damages sellers’ reputations and customer relationships.
Legal Options Available to the Complainant
If Shiprocket fails to address this issue, the following legal actions are possible:
- Consumer Forum Case – A strong case under the Consumer Protection Act, 2019 can be filed for deficiency in service, financial loss, and mental harassment.
- Case for Unfair Trade Practices – Raising fabricated weight discrepancies and deducting without proof qualifies as unfair trade practice, punishable under law.
- Civil Suit for Recovery – To recover the ₹50,000+ deductions along with additional compensation for harassment and business loss.
- Criminal Complaint (Cheating/Fraud) – If proven intentional, cases under Section 420 (Cheating) and Section 406 (Criminal Breach of Trust) of IPC may apply.
- Escalation to E-commerce/Logistics Regulators – Complaints can also be filed with relevant regulatory bodies overseeing e-commerce and logistics.
Role of Choice4Voice.com in Escalation
At Choice4Voice.com, every complaint is handled with a two-step escalation process:
Stage 1: Awareness & Pressure
- The case is published on Choice4Voice.com with a verified complaint summary.
- The complaint is further shared on LinkedIn and other social media platforms, building public pressure on Shiprocket to act transparently.
- Brands face reputational damage if they fail to address these grievances quickly.
Stage 2: Legal Intervention if Unresolved
If Shiprocket does not respond or resolve the matter, Choice4Voice.com can initiate legal action on behalf of the complainant, which may include:
- Filing a Consumer Forum case for deficiency in service and recovery of unfair charges.
- Submitting a case of fraud/unfair trade practice for fabricated weight discrepancies.
- Filing a civil suit for refund and damages for mental harassment.
- Seeking compensation for business losses caused due to courier failures and RTO frauds.
This escalation ensures that businesses like Shiprocket are held both socially accountable and legally answerable.
About the Author
This article has been prepared on behalf of Shalu Arya, Deputy Manager (Verified LinkedIn professional), who shared this complaint publicly to highlight Shiprocket’s unfair practices and warn other businesses.
👉 Read the original LinkedIn post here
Q&A on Shiprocket Complaints
Q1: What is a weight discrepancy charge in Shiprocket?
A: Shiprocket often claims higher shipment weight than actual, leading to extra charges. Sellers must demand proof before accepting.
Q2: Can Shiprocket deduct money without providing a ledger?
A: No, deductions without proof are illegal and count as unfair trade practice.
Q3: What can I do if Shiprocket charges me for undelivered shipments?
A: You can file a dispute, demand refunds, and escalate to the Consumer Forum if unresolved.
Q4: Are RTO charges by Shiprocket always valid?
A: No, if the courier partner fails delivery without seller fault, RTO charges are unjustified.
Q5: How can I recover arbitrary deductions from Shiprocket?
A: Through written complaint, escalation to regulators, or filing a Consumer Forum case.
Q6: Can I sue Shiprocket for harassment and mental stress?
A: Yes, mental harassment and deficiency in service fall under the Consumer Protection Act.
Q7: How to trace COD payment adjustments by Shiprocket?
A: Sellers must demand detailed transaction ledgers; if not provided, it’s a violation of consumer rights.
Q8: Are prepaid accounts safe from Shiprocket deductions?
A: No, as highlighted in this case, even prepaid accounts face unexplained charges.
Q9: Can I claim compensation for lost customers due to Shiprocket delays?
A: Yes, business losses caused by courier negligence can be part of a civil claim.
Q10: What are my rights under the Consumer Protection Act against logistics fraud?
A: Right to transparency, fair trade practices, and compensation for losses.
Q11: How do I approach the Consumer Forum online?
A: File complaints digitally via the e-Daakhil portal.
Q12: Can fabricated weight discrepancies qualify as fraud?
A: Yes, if intentional, they may amount to cheating under IPC Section 420.
Q13: What if Shiprocket fails to return products after RTO?
A: That counts as criminal breach of trust and can be taken up legally.
Q14: Are there regulatory bodies for e-commerce logistics complaints?
A: Yes, depending on the case, complaints may also be escalated to consumer courts and trade regulators.
Q15: How much time should Shiprocket take to resolve disputes?
A: Ideally within 30 days; delays beyond this strengthen your legal claim.
Q16: Can Shiprocket block my account if I dispute charges?
A: No, retaliatory actions are illegal and can lead to stronger consumer claims.
Q17: What legal documents should I keep before filing a case against Shiprocket?
A: Invoices, deduction screenshots, email communication, and courier tracking proofs.
Q18: Can I claim both refund and compensation in Consumer Court?
A: Yes, you can claim refund + compensation for mental harassment and business losses.
Q19: How does Choice4Voice.com support complainants?
A: By first publishing complaints publicly, then taking legal action if brands ignore.
Q20: Can I jointly file complaints with other affected sellers?
A: Yes, multiple complainants can file class-action style complaints against Shiprocket.
