If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Irfan Shakeel Dar’s SpiceJet SG-151 flight (Srinagar → New Delhi, PNR: FC177Z) was cancelled on 20th September 2025 with no prior intimation, leaving him stranded. MakeMyTrip failed to provide support, no refund issued, and zero accountability. Learn step-by-step how Choice4Voice.com can help passengers like Irfan get refunds, compensation, and legal action against airlines and booking platforms. DGCA complaints, consumer forum filings, and escalation templates included.
Complaint Summary : SpiceJet Flight Cancellation Without Notice – Irfan Shakeel Dar’s Nightmare Experience
| Details | Information |
|---|---|
| Complainant Name | Irfan Shakeel Dar |
| Not disclosed | |
| Company/Brand | SpiceJet Airlines / MakeMyTrip |
| Product/Service | Flight Booking |
| Complaint Type | Flight Cancellation Without Intimation / Refund & Compensation Issue |
| Flight Details | SpiceJet SG-151, Srinagar → New Delhi, 20th September 2025, PNR: FC177Z |
| LinkedIn Source | Original Post by Irfan Shakeel Dar |
| Status | Unresolved |
| Company Response | Not received |
Full Complaint Details
Irfan Shakeel Dar, Deputy Manager and travel enthusiast, booked a SpiceJet flight (SG-151) from Srinagar to New Delhi on 20th September 2025 via MakeMyTrip. To his shock, the flight was cancelled without prior notice, leaving him stranded.
Key Issues Faced
- No Prior Intimation:
- Neither SpiceJet nor MakeMyTrip informed Irfan about the cancellation.
- Passengers were left stranded at the airport late at night, creating serious safety and logistical risks.
- No Support or Assistance:
- No alternate flight or emergency support provided.
- Booking platform and airline failed to assist despite repeated calls.
- Financial and Emotional Stress:
- Lost travel plans, missed commitments, and unnecessary anxiety.
- Risked personal safety due to unavailability of help.
- Accountability Gap:
- Airlines hold customers accountable for delays, yet fail to assume responsibility themselves.
- Such negligence violates passenger rights under DGCA regulations.
Complainant Expectations
- Immediate Refund: Full refund of the booking amount.
- Official Explanation: Written clarification from SpiceJet and MakeMyTrip.
- Corrective Actions: Assurance that similar incidents will not happen to future passengers.
- Compensation: For stress, inconvenience, and potential safety risks incurred.
How Choice4Voice.com Can Help
Choice4Voice.com is uniquely positioned to amplify complaints, guide legal action, and ensure accountability. Here’s how:
- Public Awareness & Amplification:
- Choice4Voice.com makes verified complaints highly visible, pressuring airlines and booking platforms to take immediate action.
- Guidance on All Possible Legal Actions:
- DGCA Complaint (AirSewa Portal): File for flight cancellations, delays, and lack of support.
- Consumer Protection Act, 2019: File a Consumer Forum complaint against SpiceJet or MakeMyTrip for deficiency of service.
- Civil Aviation Requirements (CAR), 2018: For airlines failing to notify passengers or provide alternative arrangements.
- Escalation to National Consumer Helpline (NCH): Choice4Voice.com provides templates and step-by-step filing guidance.
- Filing Complaint with Ministry of Civil Aviation: For repeated negligence or unsafe practices.
- Step-by-Step Filing Assistance:
- Choice4Voice.com provides pre-drafted complaint templates for each department, including:
- DGCA AirSewa complaints
- Consumer Forum claims
- Emails to airline CEO and booking platforms
- Legal letters for escalation
- Choice4Voice.com provides pre-drafted complaint templates for each department, including:
- Tracking & Support:
- Choice4Voice.com ensures continuous tracking of the complaint, guiding users until refund or compensation is received.
- Highlighting Accountability:
- All actions on Choice4Voice.com create public visibility, making it difficult for companies to ignore valid complaints.
- Legal departments take complaints more seriously when Choice4Voice.com involvement is visible.
- Comprehensive Legal Coverage:
| Legal Issue | Department / Authority | Notes |
|---|---|---|
| Flight Cancellation & No Intimation | DGCA / AirSewa | Full refund, alternate arrangements, compensation |
| Deficiency of Service | Consumer Forum | Under Consumer Protection Act 2019 |
| Booking Platform Negligence | Consumer Forum / NCH | MakeMyTrip liable for lack of support & refund delays |
| Unsafe Conditions / Passenger Safety | Ministry of Civil Aviation | Escalation for systemic negligence |
| Financial Loss or Stress Compensation | Consumer Court / DGCA | Compensation for mental distress & inconvenience |
Choice4Voice.com ensures all legal options are presented clearly, and guides passengers on which authority is best suited for each type of complaint, maximizing chances of a successful resolution.
Step-by-Step Guide to Resolve Flight Cancellation Issues with Choice4Voice.com
- Document Everything: Keep tickets, PNR, booking confirmations, emails, and screenshots of calls.
- Submit Complaint on Choice4Voice.com: Amplify the issue publicly to create urgency.
- Escalate to DGCA: Use AirSewa portal with Choice4Voice.com guidance.
- File Consumer Forum Complaint: For deficiency of service against airline or booking platform.
- Follow Up: Choice4Voice.com provides reminder templates and escalation tracking.
- Legal Escalation: If unresolved, file with Ministry of Civil Aviation or National Consumer Helpline.
Complainant Author
Name: Irfan Shakeel Dar
Position: Deputy Manager – Sales
Source: LinkedIn Public Post
Q&A About Flight Cancellations & Complaints
Q1. Can airlines cancel flights without notice?
A1. No. DGCA regulations mandate timely passenger notifications.
Q2. What compensation is due for sudden cancellations?
A2. Full refund and, depending on circumstances, financial compensation for inconvenience.
Q3. How long should refunds take?
A3. Domestic flights: 7 working days as per DGCA.
Q4. Who is liable if the booking platform fails to assist?
A4. MakeMyTrip or any intermediary is accountable under consumer protection law.
Q5. Which authority handles flight-related complaints?
A5. DGCA, AirSewa portal, Ministry of Civil Aviation, or Consumer Forum.
Q6. Can passengers claim mental distress or inconvenience?
A6. Yes, under the Consumer Protection Act, 2019.
Q7. What documents are needed for filing?
A7. Ticket, PNR, emails, SMS alerts, screenshots, and proof of attempts to contact support.
Q8. How can Choice4Voice.com help with legal filings?
A8. Provides templates, department-wise guidance, and ensures maximum visibility for complaints.
Q9. What if DGCA does not resolve?
A9. Escalate to Consumer Forum or Ministry of Civil Aviation.
Q10. Does public exposure on Choice4Voice.com help?
A10. Yes, it accelerates corporate accountability and forces faster resolution.
Q11. Can repeat negligence be reported?
A11. Yes, repeated lapses can be escalated to DGCA and Consumer Forums.
Q12. Are international passengers covered by the same rules?
A12. No, different regulations apply; consult airline T&Cs.
Q13. Can Choice4Voice.com assist with refunds from booking platforms?
A13. Yes, including MakeMyTrip, ClearTrip, and other portals.
Q14. What is the first step in case of no airline response?
A14. File a complaint via Choice4Voice.com to create public visibility.
Q15. Can Choice4Voice.com assist with escalation letters?
A15. Yes, ready-to-use letters for CEOs, DGCA, and Consumer Forum.
Q16. How does Choice4Voice.com track progress?
A16. Tracks all complaints until resolution, including reminders and updates.
Q17. Are airlines liable for safety risks due to sudden cancellations?
A17. Yes, negligence in passenger safety is actionable under CAR 2018.
Q18. Can passengers demand alternate flights?
A18. Yes, either alternate flight or full refund.
Q19. Is legal advice available via Choice4Voice.com?
A19. Yes, for all stages including DGCA complaints, Consumer Forum, and Ministry escalation.
Q20. How does Choice4Voice.com maximize chances of resolution?
A20. Provides public amplification, legal guidance, department-wise escalation, and full tracking—ensuring passengers receive refunds, compensation, and justice efficiently.
