Sumit Kumar raised a complaint against Crossbeats for non-delivery of his Furry Max earbuds ordered on August 8th via Snapmint. Despite 30+ calls to customer care, there has been no response. Read full details, legal remedies, and how Choice4Voice.com helps consumers fight against such negligence.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Customer Complaint Against Crossbeats
Complaint Summary Table
| Details | Information |
|---|---|
| Complainant Name | Sumit Kumar |
| Company Involved | Crossbeats |
| Product Ordered | Crossbeats Furry Max Earbuds |
| Purchase Date | 8th August 2025 |
| Platform Used | Crossbeats Website via Snapmint App |
| Order ID | 159112 |
| Delivery Status | Not Delivered as of 5th September 2025 |
| Customer Attempts | 30+ Calls to Customer Care |
| Complaint Type | Non-Delivery / Customer Service Ignorance |
| Location | Bharapar, Gujarat – 370205 |
| Original Post | [LinkedIn Post URL] |
About the Complainant
Sumit Kumar reported his grievance on LinkedIn regarding a non-delivery issue with Crossbeats. Despite purchasing Crossbeats Furry Max earbuds on August 8, 2025, he has not received his order even after several weeks.
Complaint Details
- Order placed on: 8th August 2025 via Snapmint app on the official Crossbeats website.
- Product: Crossbeats Furry Max Earbuds.
- Order ID: 159112.
- Customer action: Sumit Kumar has made over 30 calls to Crossbeats customer care without any resolution or response.
- Status as of 5th September 2025: Order is still undelivered, with no update from the company.
The complainant expressed uncertainty about whether the order will be fulfilled or canceled. The lack of response has caused him frustration, leading him to announce potential legal action against Crossbeats.
Brand Involved: Crossbeats
- Company Name: Crossbeats
- Industry: Consumer Electronics – Audio Accessories
- Allegations:
- Non-delivery of product
- Ignoring customer service requests
- Failing to resolve refund or replacement issues
Legal Remedies Available for the Consumer
Consumers facing non-delivery or ignored complaints from e-commerce companies have multiple legal options in India:
- File a Complaint with National Consumer Helpline (NCH) – Call 1800-11-4000 or register online.
- Send a Legal Notice to Crossbeats – Through a lawyer demanding refund or delivery.
- Approach Consumer Court under Consumer Protection Act, 2019 – File for refund, damages, and compensation.
- Complain to Snapmint (Financing App) – Since purchase was made via Snapmint, they can be held accountable for recovery.
- Escalate through RBI Ombudsman (if EMI deducted) – If payments are processed without delivery.
How Choice4Voice.com Supports Consumers
At Choice4Voice.com, we give a platform to consumers like Sumit Kumar who are facing non-delivery, refund, or service ignorance issues.
- We publish genuine complaints on our website and professional networks to bring public attention.
- We pressure companies to resolve disputes by amplifying consumer voices.
- Our mission is to make sure no consumer feels helpless against large companies.
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Frequently Asked Questions (FAQs)
1. What should I do if Crossbeats does not deliver my order?
You can file a complaint with NCH, send a legal notice, or escalate to Consumer Court.
2. How long does Crossbeats take to deliver orders?
Delivery timelines vary, but most customers expect products within 7–10 days.
3. Can I get a refund if my Crossbeats order is not delivered?
Yes, you are legally entitled to a full refund.
4. What action can I take if Crossbeats ignores my calls and emails?
Escalate to consumer authorities, legal forums, and platforms like Choice4Voice.com.
5. Is Snapmint responsible for product non-delivery?
Snapmint can be held partially accountable if payments were processed.
6. How to check the status of my Crossbeats order?
Log in to your Crossbeats account or contact their customer care team.
7. Can I approach Consumer Court for non-delivery of an online order?
Yes, you can file a case under the Consumer Protection Act.
8. What evidence is required to file a complaint?
Order ID, payment proof, communication records, and screenshots of attempts made.
9. Is it common for Crossbeats to delay deliveries?
Several complaints online suggest delays and poor after-sales service.
10. How to contact Crossbeats for escalation?
Through their official website, email support, or nodal officer details if available.
11. Can I stop EMI payments on Snapmint if product not delivered?
Yes, you can dispute the transaction with Snapmint and escalate legally.
12. How to file an NCH complaint online?
Visit the official NCH portal and submit your grievance with supporting documents.
13. How can I escalate a complaint against Crossbeats to higher authorities?
Approach MoCA (if airline) or Consumer Court (for retail/electronics). For Crossbeats, Consumer Court is applicable.
14. How to ensure refund from Crossbeats?
Send a legal notice and escalate through Consumer Protection Forums.
15. Can I claim compensation for mental stress due to non-delivery?
Yes, consumer courts can award damages for harassment.
16. Is Crossbeats a reliable brand for earbuds?
While the brand is popular, consumer reviews highlight delivery and service issues.
17. How to avoid such non-delivery issues in the future?
Buy from trusted platforms like Amazon/Flipkart with strong refund policies.
18. What are my rights under the Consumer Protection Act, 2019?
Right to refund, replacement, compensation, and timely resolution.
19. How long does Consumer Court take to resolve such disputes?
Generally 3–6 months for simple refund cases.
20. Why should I use Choice4Voice.com to raise my issue?
Because we help amplify your case on public platforms, ensuring faster resolution.
Final Words
The case of Sumit Kumar vs Crossbeats shows how customers are left helpless when brands ignore repeated calls for help. Non-delivery and poor customer service are clear violations of consumer rights.
At Choice4Voice.com, we ensure such complaints get visibility and pressure companies to act. If you are facing a similar problem, submit your complaint today and let us fight for your consumer rights.
👉 Team – Choice4Voice.com
