Karanveer Singh raises a complaint against Swiggy for failed delivery and poor customer service. Read details, analysis, and how Choice4Voice.com helps consumers fight such cases.
Complaint Summary : Swiggy Complaint – Karanveer Singh Highlights Late Food Delivery & Poor Customer Service
| Detail | Information |
|---|---|
| Complainant Name | Karanveer Singh (Verified LinkedIn User) |
| Company Involved | Swiggy (Food Delivery App) |
| Issue Reported | Order not accepted, repeated delivery time extensions, poor customer support |
| Incident Date | August 2025 |
| Loss/Impact | Delay in food delivery, customer inconvenience, lack of accountability from Swiggy |
| Customer’s Expectation | Penalty against restaurant, timely service, accountability from Swiggy |
| Original Source | LinkedIn Post by Karanveer Singh |
Detailed Complaint Write-Up
Swiggy, one of India’s largest food delivery platforms, is facing increasing backlash from dissatisfied customers. Recently, Karanveer Singh, a Chartered Accountant, raised a serious complaint about the company’s lack of accountability and poor service.
According to Karanveer, he placed an order through Swiggy’s Bolt Menu, which promises food delivery within 15 minutes. However, the timeline was extended multiple times by Swiggy, and even after 30 minutes, no delivery was made.
When he contacted Swiggy’s customer support team, the executive informed him that the order was not accepted by the restaurant. Despite this, Swiggy did not take responsibility and allegedly claimed that it was “not their fault.”
Karanveer further highlighted that no penalty was imposed on the restaurant for failing to accept the order, and customers were left helpless without proper solutions.
This incident highlights two serious concerns with Swiggy’s service model:
- Failure to honor promised delivery timelines (15-minute delivery turned into cancellation).
- Lack of accountability from Swiggy or its partner restaurants.
As Karanveer rightly pointed out, food delivery apps created a new market by making users dependent on their services. However, now customers are facing negligence and unprofessionalism, leading to growing frustration and calls for stricter accountability.
Role of Choice4Voice.com in Helping Consumers
At Choice4Voice.com, we specialize in highlighting consumer complaints that companies often ignore. Customers like Karanveer can submit their complaints directly via our Submit Your Complaint page, where we verify and publish genuine cases.
Our process is simple yet effective:
- Consumers submit complaints online.
- If genuine, we publish the case as a detailed article on our website.
- We also share the issue on LinkedIn to ensure the company is publicly held accountable.
By amplifying the consumer’s voice, we help ordinary people fight against unfair practices, negligence, and poor customer service.
If you have faced similar issues with Swiggy, Zomato, Blinkit, Zepto, or any other company, you can:
👉 Submit your case at Choice4Voice.com/submit-your-complaint
👉 Or tag our official page on LinkedIn, and we will feature your story.
Frequently Asked Questions (FAQ)
1. What is the main issue reported by Karanveer Singh against Swiggy?
He reported that his food order from Swiggy’s Bolt Menu was delayed, repeatedly extended, and ultimately not accepted by the restaurant, while Swiggy denied responsibility.
2. What is Swiggy Bolt Menu?
Swiggy Bolt Menu is a service that promises food delivery within 15 minutes.
3. Did Karanveer Singh receive his food order from Swiggy?
No, the order was not fulfilled despite multiple extensions.
4. How did Swiggy respond to the complaint?
Swiggy’s customer care executive allegedly stated that the order was not accepted by the restaurant and claimed it was not Swiggy’s fault.
5. Was any penalty imposed on the restaurant?
No, according to Karanveer, no penalty was imposed, which raises questions about Swiggy’s accountability system.
6. What losses did the complainant face?
He faced inconvenience, wasted time, and poor customer experience.
7. Why is this case important?
It highlights how food delivery apps sometimes fail to take responsibility for failed services.
8. What should customers do if their Swiggy order is not delivered?
They should immediately contact customer care, request a refund, and keep records for further complaint escalation.
9. Can a customer demand compensation from Swiggy for failed orders?
Yes, customers can demand refunds and compensation if services were not provided as promised.
10. How can one file a formal complaint against Swiggy?
You can escalate via the Swiggy app, contact customer support, or use external platforms like Choice4Voice.com.
11. Does Swiggy guarantee delivery timelines?
Services like Bolt Menu advertise quick timelines, but actual execution often varies.
12. Can Swiggy be held accountable for restaurant delays?
Legally, Swiggy must ensure its partners fulfill orders, but in practice, accountability is often disputed.
13. What role does the Consumer Protection Act play here?
The Act protects customers against unfair trade practices, including failure to deliver services as promised.
14. Can this issue be escalated to consumer court?
Yes, if Swiggy fails to resolve the issue, a customer can escalate to consumer forums or Lok Adalat.
15. Has Swiggy faced similar complaints before?
Yes, multiple customers have raised concerns regarding delays, cancellations, and lack of accountability.
16. What preventive steps can Swiggy take?
Better communication, timely alerts, penalty enforcement on restaurants, and refunds without disputes.
17. How do food delivery apps impact consumer trust?
Repeated service failures erode consumer trust, leading to boycotts and negative publicity.
18. Can customers track penalties on restaurants?
Currently, there is no transparent system where customers can track restaurant penalties.
19. How does Choice4Voice.com support consumers in such cases?
We highlight cases, create public awareness, and pressure companies through professional publications and LinkedIn exposure.
20. How can I submit my complaint on Choice4Voice.com?
Simply visit Submit Your Complaint Page and fill out the form with details of your issue.
21. Why is public awareness important in consumer complaints?
Public awareness increases pressure on companies to act responsibly and protect customer interests.
✅ If you’ve faced a similar issue with Swiggy or any food delivery app, don’t stay silent. Submit your complaint at Choice4Voice.com and let your voice be heard.
