Ashish Chaudhary filed a complaint against Swiggy for missing food items in order 216200581800163. Despite incomplete delivery, Swiggy refused a refund. Choice4Voice.com highlights the case, explores legal remedies, and pushes for fair resolution.
Customer Name: ASHISH CHAUDHARY
Email: ta*****@gmail.com
WhatsApp: 90*****64
Complaint Type: Refund not issued
Company/Brand: Swiggy
Product/Service: Food
Order No / Service No: 216200581800163
Issue Description: I have ordered 3 items but received only 2
I have ordered
1. Paneer steam momos
2. Veg singapuri noodles
3. Munchao soup
Paneer steam momos were not received, also after clearly mentioning that cutlery required, fork were not sent with singapuri noodles.unfortunately i have to face harrasment.
Date of Incident: 9/7/2025
Company’s Response: Yes, I tried. They said we can’t issue any refund.
Additional Comments: I am rating zero customer service from Swiggy and will not going to order again anything from swiggy
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Swiggy Refund Complaint – Customer Ashish Chaudhary Denied Refund After Missing Food Item in Order 216200581800163
Complaint Summary
| Field | Details |
|---|---|
| Customer Name | Ashish Chaudhary |
| ta*****@gmail.com | |
| 90*****64 | |
| Complaint Type | Refund not issued |
| Company/Brand | Swiggy |
| Product/Service | Food delivery |
| Order No / Service No | 216200581800163 |
| Issue Description | Ordered 3 items but received only 2. Paneer steam momos missing, and no fork provided despite request. Swiggy refused refund. |
| Date of Incident | 7th September 2025 |
| Company’s Response | Customer service refused to issue a refund. |
| Additional Comments | Customer rated Swiggy’s service as zero and vowed not to order again. |
⚠️ Published after verification on Choice4Voice.com. Personal details are masked for privacy.
Detailed Complaint
Mr. Ashish Chaudhary placed an order with Swiggy that included:
- Paneer Steam Momos
- Veg Singapuri Noodles
- Munchao Soup
However, only two items were delivered. The Paneer Steam Momos were missing, and despite clearly requesting cutlery, the order came without forks, making it difficult to consume the noodles.
When the customer approached Swiggy support, instead of acknowledging the issue and issuing a refund, the complaint was dismissed. The customer was told no refund could be provided, leaving him dissatisfied and harassed.
The complainant has rated Swiggy’s customer service zero and declared that he will no longer place orders on the platform.
Why This Complaint Matters
- Unfulfilled Order – The customer paid for three food items but received only two.
- Refund Refusal – Denying refund despite incomplete delivery is an unfair practice.
- Poor Customer Experience – Failure to provide cutlery and rude service worsened the issue.
- Consumer Rights Violation – Under the Consumer Protection Act, 2019, customers are entitled to refunds for undelivered products.
What Legal Actions Can Be Filed Against Swiggy
If Swiggy fails to resolve this complaint, the following legal actions are possible:
- Consumer Court Case – File under the Consumer Disputes Redressal Commission for incomplete service and refusal to refund.
- Unfair Trade Practice Complaint – For charging money without delivering the complete order.
- Legal Notice – Demand refund and compensation before approaching the court.
- Penalty for Deficiency of Service – Claiming monetary compensation for harassment and inconvenience.
- Case Under E-Commerce Rules, 2020 – Platforms are legally bound to ensure fair redressal of grievances.
How Choice4Voice.com Is Helping
At Choice4Voice.com, our mission is to ensure consumer grievances are heard and acted upon. For this Swiggy complaint:
- Public Exposure – The complaint is published on Choice4Voice.com and highlighted on social media to increase pressure on Swiggy.
- Direct Brand Accountability – If Swiggy fails to respond, the unresolved complaint will continue to feature with their brand name.
- Legal Escalation – Choice4Voice.com will help the customer pursue legal remedies, including consumer court cases against Swiggy.
- Collective Action – If multiple consumers face similar issues, we will consolidate cases for stronger action.
Customer’s Demand
Mr. Ashish Chaudhary demands a full refund for the missing Paneer Momos and an apology for the poor customer service experience.
Choice4Voice.com Note
We are a neutral consumer advocacy platform. Our commitment is to:
- Publish only verified complaints.
- Provide brands with an opportunity to resolve disputes fairly.
- Support customers with legal escalation when companies fail to act.
We urge Swiggy to resolve this issue quickly and maintain customer trust.
Frequently Asked Questions (FAQs)
Q1: What is this Swiggy complaint about?
A customer ordered three items but received only two, and Swiggy refused a refund.
Q2: Who filed the complaint?
Mr. Ashish Chaudhary.
Q3: Which food item was missing?
Paneer Steam Momos were not delivered.
Q4: Was cutlery provided despite request?
No, Swiggy failed to provide forks.
Q5: What was the order number?
Order No. 216200581800163.
Q6: When did this happen?
On 7th September 2025.
Q7: Did Swiggy refund the missing item?
No, Swiggy refused to issue a refund.
Q8: What law protects customers in such cases?
The Consumer Protection Act, 2019.
Q9: Can this be called unfair trade practice?
Yes, charging for undelivered food qualifies as unfair trade practice.
Q10: Can a consumer claim compensation?
Yes, for both financial and mental harassment.
Q11: How can customers escalate unresolved issues?
They can approach consumer court or file a complaint via Choice4Voice.com.
Q12: What legal steps can be taken?
Legal notice, consumer court complaint, and penalty for service deficiency.
Q13: Can collective action be taken against Swiggy?
Yes, if multiple customers face similar problems.
Q14: Is denial of refund common in food delivery apps?
Yes, many consumers report similar issues, which is why accountability is critical.
Q15: Does Swiggy have to issue refunds for missing items?
Yes, under consumer law, the company must refund undelivered items.
Q16: How is Choice4Voice.com helping here?
By publishing, highlighting, and preparing for legal escalation if unresolved.
Q17: What compensation can be claimed?
Refund, compensation for harassment, and litigation costs.
Q18: What is the biggest impact of such cases?
Loss of customer trust and reputational damage for Swiggy.
Q19: How soon does consumer court resolve such cases?
Generally within 3–12 months, depending on complexity.
Q20: What is the customer’s final demand?
A refund for the missing food item and improved customer service.
