Usman Rahman, Chairman of TAG Infotech Pvt. Ltd., has raised a serious complaint against Tata BlueScope Steel – DURASHINE Division. Roofing sheets supplied to DPS Jankipuram, Lucknow, have developed premature corrosion, causing financial and reputational loss. A technical inspection, replacement, and corrective report have been urgently requested. Complaint details, evidence, and expectations are highlighted in this article published on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary Table : Tata BlueScope Steel Complaint – Corrosion Found in DURASHINE Roofing Sheets at DPS Jankipuram, Lucknow
| Complaint Details | Information |
|---|---|
| Customer Name | F.U. Rahman (Chairman, TAG Infotech Pvt. Ltd.) |
| Company Involved | Tata BlueScope Steel – DURASHINE Division |
| Product/Service | DURASHINE Roofing Sheets |
| Project Site | DPS Jankipuram, Lucknow |
| Issue | Premature corrosion on installed roofing sheets |
| Date of Complaint | 26th August 2025 |
| Evidence Submitted | Photographs, video evidence, invoice details |
| Consequences | Payment withheld by end consumer, financial and reputational loss |
| Resolution Requested | Technical inspection, replacement of defective sheets, official technical report |
Full Complaint Details
On 26th August 2025, Usman Rahman, Chairman of TAG Infotech Pvt. Ltd., raised an urgent complaint against Tata BlueScope Steel – DURASHINE Division regarding defective roofing sheets supplied for the DPS Jankipuram project in Lucknow.
Despite DURASHINE’s brand promise of durability and warranty, the installed roofing sheets developed premature corrosion, raising serious concerns about product quality.
Actions Already Taken by TAG Infotech:
- Submitted photographs and video evidence (Annexures I & II) to highlight visible corrosion.
- Shared a copy of invoice/purchase details (Annexure III) for verification.
- Formally requested Tata BlueScope Steel to send a technical inspection team.
- Sought replacement of corroded sheets under warranty obligations.
- Requested an official corrective technical report to share with the end client.
Impact of the Complaint
The issue has led to severe consequences for TAG Infotech Pvt. Ltd.:
- ❌ The end consumer has withheld project payments citing dissatisfaction.
- ❌ The company is facing financial stress due to delayed revenue.
- ❌ TAG Infotech’s reputation is at risk, as project stakeholders expect high-quality deliverables.
This matter not only affects one project but also raises broader questions about quality assurance in DURASHINE products supplied by Tata BlueScope Steel.
Tata BlueScope Steel – Company Overview
Tata BlueScope Steel is a joint venture between Tata Steel and BlueScope Steel (Australia), offering premium steel building products under brands like DURASHINE.
DURASHINE Roofing Sheets are marketed as durable, corrosion-resistant, and long-lasting, often used in residential, industrial, and institutional projects. However, complaints such as this highlight the gap between marketing promises and ground reality, especially when product failure leads to financial disputes.
Choice4Voice.com – Fighting for Consumer Rights
At Choice4Voice.com, we believe every customer has the right to get value for their money.
By publishing verified complaints like that of Usman Rahman and TAG Infotech Pvt. Ltd., we ensure that large corporations like Tata BlueScope Steel are held accountable for defective products and poor after-sales service.
👉 If you have faced a similar issue with Tata Steel, Tata BlueScope Steel, or any other brand, submit your complaint on Choice4Voice.com to make your voice heard.
About the Author
Complainant: F.U. Rahman
- Position: Chairman, TAG Infotech Pvt. Ltd.
- Company CIN: U72100UP2008PTC034828
- GSTIN: 09AADCT1215E2ZQ
- Address: 16/17 (1) B, 1st Floor, Civil Lines, Kanpur – 208001
- Email: ppcuknp@gmail.com
- Website: www.tagprojects.co.in
F.U. Rahman is a respected business leader with a track record of delivering technology and infrastructure projects. He expects accountability, quality, and transparency from global brands like Tata BlueScope Steel.
Most Searched Questions & Answers
Q1. What is DURASHINE Roofing by Tata BlueScope Steel?
DURASHINE is a roofing solution marketed as durable, stylish, and corrosion-resistant, used widely in industrial and institutional projects.
Q2. Why are DURASHINE roofing sheets corroding at DPS Jankipuram?
Premature corrosion may indicate a manufacturing defect, poor coating quality, or improper handling, which is why an inspection is being requested.
Q3. Who raised the complaint against Tata BlueScope Steel?
The complaint was filed by F.U. Rahman, Chairman of TAG Infotech Pvt. Ltd., on 26th August 2025.
Q4. What evidence has been submitted for the complaint?
Photographs, video footage, and purchase invoices have been shared with Tata BlueScope Steel.
Q5. What is being demanded from Tata BlueScope Steel?
A technical inspection, replacement of corroded sheets, and an official corrective report to resolve financial disputes with the end consumer.
Q6. Can roofing sheets corrode within months of installation?
Ideally, no. Roofing sheets are expected to last years under warranty. Premature corrosion indicates a defect or substandard quality.
Q7. What financial loss has TAG Infotech faced?
The end consumer withheld payment, causing financial pressure and reputational damage for TAG Infotech.
Q8. What is the official address of Tata BlueScope Steel – DURASHINE Division?
The Metropolitan, Plot No. 27, Survey No. 21, Wakdewadi, Shivaji Nagar, Pune – 411005, Maharashtra.
Q9. How can consumers escalate complaints against Tata BlueScope Steel?
Consumers can escalate via Tata BlueScope Steel’s customer service, approach the Consumer Court, or publish their case on Choice4Voice.com.
Q10. Does Tata BlueScope Steel provide warranty on DURASHINE sheets?
Yes, DURASHINE roofing sheets come with a warranty, which is why TAG Infotech has demanded replacement.
Q11. Can defective roofing sheets affect project timelines?
Yes. Defective materials cause project delays, withheld payments, and reputational risks.
Q12. How important is a technical inspection in such cases?
A technical inspection provides official verification of product defects, essential for warranty claims.
Q13. What role does Choice4Voice.com play in such disputes?
Choice4Voice.com provides public visibility and advocacy, ensuring companies act faster on complaints.
Q14. Has Tata BlueScope Steel responded yet?
As of now, TAG Infotech is awaiting official acknowledgement and inspection confirmation.
Q15. What should contractors do if roofing sheets show corrosion?
Immediately notify the supplier, document the defect with photos/videos, and request technical evaluation.
Q16. Can corroded roofing sheets be replaced under warranty?
Yes, if the product is within the warranty period, companies are obliged to replace or repair the defective sheets.
Q17. What precautions should be taken before installing roofing sheets?
Ensure proper storage, handling, and installation as per manufacturer guidelines to avoid warranty disputes.
Q18. Are there similar complaints against DURASHINE products?
Yes, some consumers have reported corrosion and paint peel issues, though not all cases are publicized.
Q19. How long does Tata BlueScope Steel take to resolve technical complaints?
It varies, but ideally should be resolved within 30 days under warranty obligations.
Q20. How can other contractors avoid such disputes?
Always demand written warranty commitments, technical inspections, and after-sales support agreements before procurement.
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