Tata Punch owner Kulveer Singh reported serious issues including brake failure, AC malfunction, and faulty indicators. Despite 9 workshop visits in 3 months, Tata Motors failed to resolve problems. CRM Head Karun Grover gave contradictory responses, refused written clarifications, and threatened parking charges of ₹300/day. Read the full complaint filed against Tata Motors.
Introduction
Tata Punch, one of Tata Motors’ popular compact SUVs, is facing serious consumer complaints regarding quality and service standards. A verified customer, Mr. Kulveer Singh, shared his experience where his Tata Punch required 9 workshop visits in just 3 months due to brake, AC, and indicator issues.
Despite multiple visits, Tata Motors failed to resolve the recurring defects, and instead of offering clarity, the company’s representatives allegedly gave contradictory statements and refused to provide written assurance about brake safety.
This case highlights the growing concerns about Tata Punch reliability and Tata Motors’ after-sales service accountability.
Complaint Summary : Tata Punch Complaint – Kulveer Singh Reports Brake Issues, AC Failures & Poor Tata Motors Service After 9 Workshop Visits
| Detail | Information |
|---|---|
| Complainant Name | Kulveer Singh |
| Complaint Against | Tata Motors – Tata Punch |
| Vehicle Purchased | October 2024 |
| Main Issues Reported | Brake failure, AC malfunction, faulty indicator lever |
| Workshop Visits | 9 times in 3 months |
| Escalation Contact | Mr. Karun Grover – CRM Head, NCR |
| CRM Behavior | Contradictory statements, refusal of recorded calls, no written clarifications |
| Vehicle Status | Parked at Tata workshop since 30th July 2025 |
| Threat to Consumer | ₹300/day parking charges if vehicle not collected |
| Relief Sought | Written technical report, confirmation of safety, permanent repairs |
| Complaint Platform | LinkedIn Post |
Detailed Complaint by Kulveer Singh
In his LinkedIn post, Kulveer Singh, a verified customer, shared his disappointing experience with Tata Punch:
- The car, purchased in October 2024, developed brake, AC, and indicator problems within just a few months.
- Despite 9 visits to Tata workshops over 90 days, the issues remained unresolved.
- When the customer requested written answers regarding brake safety, Tata Motors refused.
- The CRM Head, Mr. Karun Grover (NCR), allegedly gave contradictory answers and disconnected calls whenever the customer attempted to record conversations for proof.
- On 30th July 2025, the vehicle was left at the Tata workshop for further inspection. Instead of providing a solution, Tata Motors started sending emails threatening to impose ₹300/day parking charges unless the customer collected the car.
This complaint raises serious safety, quality, and consumer rights concerns against Tata Motors.
Why This Complaint Matters
- Brake Safety Concerns – Brake issues can compromise passenger safety, and Tata Motors’ refusal to provide a written report is alarming.
- Poor After-Sales Service – 9 workshop visits in just 3 months show that Tata’s service centers are failing to provide lasting solutions.
- Consumer Harassment – Threatening parking fees for an unresolved case is unfair and unethical.
- Lack of Transparency – Refusal to give written clarifications shows poor accountability practices.
- Brand Reputation – Such unresolved cases damage Tata Punch’s credibility as a safe and reliable SUV.
Consumer Rights Involved
Under the Consumer Protection Act, 2019, Kulveer Singh is entitled to:
- Right to Safety – The vehicle must be free from defects that endanger life.
- Right to Information – Tata must provide written details of the issue and repairs.
- Right to Grievance Redressal – The consumer has the right to seek fair resolution without harassment.
- Right to Compensation – For repeated visits, mental stress, and potential safety hazards.
Frequently Asked Questions (Q&A)
Here are common questions related to Tata Punch complaints, written with SEO in mind:
Q1: What issues are commonly reported in Tata Punch?
A1: Owners report brake problems, AC malfunction, and faulty indicator systems as major recurring issues.
Q2: How many times did Kulveer Singh visit the Tata workshop?
A2: He visited 9 times in just 3 months after purchasing Tata Punch.
Q3: Is brake failure a common problem in Tata Punch?
A3: Several consumers have shared brake-related complaints about Tata Punch online.
Q4: Who is the Tata Motors CRM involved in this complaint?
A4: Mr. Karun Grover, CRM Head – NCR.
Q5: Why is the consumer refusing to collect the car?
A5: Because Tata Motors did not provide written assurance or technical report confirming the safety of the vehicle.
Q6: Can Tata Motors charge ₹300/day parking fees?
A6: Not during a dispute. Such charges can be challenged as unfair trade practice.
Q7: When was the Tata Punch purchased by the complainant?
A7: It was purchased in October 2024.
Q8: What was the delivery status of the car?
A8: The car has been parked at Tata’s workshop since 30th July 2025.
Q9: What rights does a Tata Punch owner have under Indian law?
A9: Owners can claim repairs, replacement, or compensation under the Consumer Protection Act.
Q10: What action has Tata Motors taken so far?
A10: Tata Motors has declared the car “roadworthy” without sharing detailed analysis.
Q11: What relief is the customer seeking?
A11: A permanent repair solution, written report, and assurance of safety.
Q12: How can Tata Punch customers escalate complaints?
A12: By contacting the National Consumer Helpline (NCH) or filing a case at Consumer Forum.
Q13: Can Tata Punch owners demand a vehicle replacement?
A13: Yes, if the vehicle is proven defective and unfit despite multiple repairs.
Q14: Is Tata Punch reliable for long-term use?
A14: Customer experiences vary, but repeated complaints raise serious reliability concerns.
Q15: What should customers do if Tata Motors refuses written answers?
A15: File a consumer complaint and demand formal documentation.
Q16: Does Tata Punch warranty cover repeated defects?
A16: Yes, warranty should cover all repair costs without additional burden.
Q17: Can Tata Punch owners sue Tata Motors for harassment?
A17: Yes, legal remedies include compensation for mental agony and unfair practices.
Q18: Are Tata Punch complaints increasing in India?
A18: Online platforms show growing reports of dissatisfaction with Tata Punch service.
Q19: How can Choice4Voice.com help?
A19: By publishing complaints online to pressure companies into resolving issues.
Q20: Can brake issues in Tata Punch lead to accidents?
A20: Yes, unresolved brake problems pose serious safety risks.
Q21: What was the Tata Motors response in this case?
A21: They declared the car roadworthy but refused to provide written clarification.
Q22: How can consumers hold Tata Motors accountable?
A22: By escalating to consumer forums, social media, and advocacy websites like Choice4Voice.com.
Q23: Does Tata Motors provide good customer service?
A23: Many consumers claim after-sales service is unsatisfactory, especially in recurring defect cases.
Q24: Can Tata Punch be considered defective under law?
A24: If defects persist despite repairs, it qualifies as a defective product under consumer law.
Q25: How can I file my Tata Punch complaint online?
A25: Visit Choice4Voice.com and submit your case.
Conclusion
This case highlights how even a leading automobile brand like Tata Motors can fail in addressing genuine consumer grievances. Kulveer Singh’s Tata Punch complaint is not just about a single vehicle — it reflects the larger problem of poor after-sales service and lack of accountability.
At Choice4Voice.com, we stand by consumers like Kulveer Singh to ensure their voices are heard.
👉 If you are also facing issues with Tata Punch or Tata Motors, you can:
- Write a LinkedIn post and tag Choice4Voice.com.
- Or directly file your complaint at Submit Your Complaint.
Together, we can push companies towards better accountability and consumer fairness.
