Usman Rahman has filed a formal complaint against Tata Steel for delivering poor quality pipes via dealer M/S Iron Man. Read invoice details, delivery date, and full allegations.
Complaint Summary : Tata Steel Complaint by Usman Rahman Over Poor Quality Pipes | Tata Group Issue
| Complainant Name | Usman Rahman |
|---|---|
| Company Complained Against | Tata Steel Ltd. |
| Dealer Name | M/S Iron Man |
| ASM (Area Sales Manager) | Mr. Piyush Tripathi |
| Date of Material Delivery | 19th July 2025 |
| Invoice Number | 2960 |
| Nature of Complaint | Poor quality of steel pipes, non-compliance with specifications |
| Photographs Attached | Yes |
| Complaint Raised On | |
| Resolution Demanded | Immediate replacement or refund |
Usman Rahman Raises Quality Concerns Against Tata Steel on LinkedIn
Usman Rahman, in a recent LinkedIn post, has openly criticized Tata Steel Ltd. for delivering poor-quality steel pipes. The complaint concerns a consignment received on 19th July 2025, which was supplied through Tata Steel’s dealer M/S Iron Man, coordinated by ASM Mr. Piyush Tripathi.
According to Rahman, the pipes do not meet the quality standards agreed upon at the time of purchase. Fabricators working on the material reportedly found the pipes substandard, raising serious concerns over safety and durability.
Photographs have been attached as evidence, and a formal written complaint has also been addressed to Tata Steel’s head office in Kolkata.
🧾 Original LinkedIn Post
“I am writing to formally lodge a complaint regarding the poor quality of the pipes we received from your company through your dealer M/S Iron Man via (ASM – Mr. Piyush Tripathi). The material was delivered on 19th July 2025. Photographs of the material are attached for your reference. The fabricators are complaining about the quality. The delivered material purchased under Invoice Number 2960 dated 19th July 2025 does not meet the agreed-upon specifications and standards.”
Click here to view the original LinkedIn post
⚠️ Issues Highlighted by the Complainant
- Pipes were not as per agreed-upon standards
- Quality issues raised by fabricators
- Risk of financial and material loss if pipes are used
- Urgent need for refund or replacement
- Involvement of Tata Steel’s authorized ASM and dealer
Frequently Asked Questions (FAQs)
1. How can I file a complaint with Tata Steel?
You can send a formal email to their customer care or write directly to their head office with complete purchase details and supporting documents.
2. Are Tata Steel dealers independently accountable?
Dealers are representatives of Tata Steel, and the company holds responsibility for quality and compliance of goods sold through them.
3. Can I request a refund for defective Tata Steel materials?
Yes, if you have proper documentation and photographic evidence, you can demand a refund or replacement.
4. What is the contact email for Tata Steel complaints?
You can write to: contactus@tatasteel.com for most divisions. Always refer to your invoice for the correct regional contact.
5. How long does Tata Steel take to respond to a complaint?
Responses are typically given within 7 working days, though resolution may take longer depending on the case.
6. Is Tata Steel liable for dealer mistakes?
Yes. If the dealer is authorized by Tata Steel, the company is responsible for their actions.
7. What should I include in my Tata Steel complaint letter?
Include:
- Invoice copy
- Photos of damaged/poor-quality material
- Delivery date
- Dealer details
- Description of the issue
8. Can I take legal action against Tata Steel for quality issues?
Yes. You can approach the Consumer Court or file a case under product liability laws if the issue is not resolved amicably.
9. What are the risks of using poor-quality pipes in construction?
It can lead to:
- Structural failure
- Safety hazards
- Financial loss due to rework
- Legal liabilities
10. Are Tata Steel products BIS-certified?
Yes, Tata Steel generally follows BIS and ISO certifications, but defective batches can occur.
11. How to verify a Tata Steel dealer’s authenticity?
Visit the Tata Steel official website or contact their helpline to verify if a dealer is authorized.
12. Can I return materials purchased from a Tata Steel dealer?
Yes, under valid grounds like quality failure, return or replacement can be processed.
13. What if Tata Steel doesn’t respond to my complaint?
You can escalate to:
- Consumer helpline (National Consumer Helpline)
- Legal notice
- Social media platforms (LinkedIn, Twitter)
- Ministry of Consumer Affairs
14. What are Tata Steel’s quality assurance practices?
Tata Steel follows strict in-house quality control measures and testing, but post-dispatch mishandling can sometimes affect quality.
15. How do I get technical verification of the materials?
Hire a certified third-party lab to test the material and share the results with Tata Steel.
16. Is public posting on LinkedIn helpful in such cases?
Yes. Public platforms often generate quicker responses due to reputational impact.
17. Does Tata Steel accept responsibility for ASM miscommunication?
If the ASM is officially employed or contracted by Tata Steel, the company is liable for any verbal or written miscommitments.
18. Can I get compensation for loss due to poor-quality materials?
Yes, if proven with documentation and estimates of loss, compensation can be claimed through consumer court.
19. Should I involve media in such disputes?
Only if internal resolution fails. Media and platforms like Choice4Voice.com can help amplify the issue.
20. How can I make Tata Steel accountable for repeat violations?
Maintain detailed records and escalate to:
- Tata Group Corporate Office
- Industry Regulatory Authorities
- Consumer Court with supporting evidence
✅ Conclusion
Usman Rahman’s case is a serious reminder that even leading brands like Tata Steel are not immune to operational lapses. The complaint raises significant questions about dealer accountability and quality assurance within the supply chain.
Tata Steel is expected to take swift corrective measures to uphold its reputation and restore customer confidence. If ignored, it may face legal and reputational consequences.
If you’re a consumer who has faced a similar issue, raise your voice now. Submit your case at Choice4Voice.com and let us ensure your complaint is heard.
