Sudhanshu Trivedi, Sr. HR Executive, raises a complaint against Timbl (RI Networks Pvt. Ltd.) for failed installation and refund request of ₹1,397.82.
Note: If this issue is resolved, the concerned brand (Timbl / RI Networks Pvt. Ltd.) or the complainant (Sudhanshu Trivedi) may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Timbl Internet Complaint – Refund Issue Raised by Sudhanshu Trivedi
| Complainant Name | Sudhanshu Trivedi |
|---|---|
| Position & Expertise | Sr. HR Executive (HR Operations, Compliance, Payroll & Insurance Management) |
| Past Experience | Ex-Transsion India, Ex-Sony India |
| Complaint Against | Timbl (RI Networks Pvt. Ltd.) |
| Representative Mentioned | Bhupender Sharma (Timbl) |
| Date of Complaint | 8 August 2025 |
| Issue | Internet installation not completed, refund not processed |
| Payment Made | ₹1,397.82 |
| Refund Promised | ₹750 refundable security at disconnection + pending refund request of full amount |
| LinkedIn Post Link | Click Here |
About the Author
Name: Sudhanshu Trivedi
Position: Sr. HR Executive (HR Operations, Compliance, Payroll, Insurance, HRMS Specialist)
Experience: Formerly associated with Transsion India & Sony India
Original LinkedIn Complaint
On 8 August 2025, Sudhanshu Trivedi shared his frustrating first experience with Timbl Internet (RI Networks Pvt. Ltd.). Despite paying ₹1,397.82 upfront, the promised internet installation within 2 hours never took place.
According to the post:
- The company’s representative, Bhupender Sharma, assured quick installation and a refundable security of ₹750.
- However, after making the payment, there was no installation, no response to calls or messages.
- This caused disruption to his professional work and added unnecessary stress.
Additionally, he highlighted suspicious practices such as:
- Customer account being marked since “01 Jan 0001,” which raised doubts.
- Lack of proper contact details on the company’s support page.
Frustrated by this experience, he has requested an immediate refund of ₹1,397.82 and decided not to continue with Timbl Internet services.
Detailed Complaint Write-up
Sudhanshu’s case highlights a growing concern in the broadband sector where customers are lured with quick promises but left stranded after payment.
- Payment Made in Good Faith: Trusting the company, the customer made the payment immediately.
- No Service Delivered: Installation never happened despite repeated follow-ups.
- Refund Concerns: The promised refundable deposit and the full payment remain unreturned.
- Transparency Issues: Lack of customer support details and incorrect account information raises red flags about the company’s operations.
This situation reflects a serious consumer rights violation, where companies benefit from advance payments without delivering services.
The complainant has taken a strong stand by rejecting the service altogether and urging for an immediate refund.
Frequently Asked Questions (Q&A)
Q1: Who is the complainant in this case?
A1: The complainant is Sudhanshu Trivedi, Sr. HR Executive.
Q2: Which company is the complaint against?
A2: Timbl Internet (RI Networks Pvt. Ltd.).
Q3: What amount did the customer pay?
A3: ₹1,397.82 was paid upfront.
Q4: Who from the company interacted with the complainant?
A4: Bhupender Sharma, a representative of Timbl Internet.
Q5: What was promised during the interaction?
A5: Installation within 2 hours and a refundable security of ₹750 at disconnection.
Q6: Was the installation completed?
A6: No, installation was never done.
Q7: Did the complainant get a response after payment?
A7: No, calls and messages went unanswered.
Q8: Why is the customer calling this a scam?
A8: Because of non-installation, lack of contact details, and misleading account records.
Q9: What is the refund amount requested?
A9: The full amount of ₹1,397.82.
Q10: What additional concerns were raised?
A10: Suspicious customer account date shown as “01 Jan 0001.”
Q11: What impact did this have on the customer?
A11: Disrupted work, stress, and financial loss.
Q12: What action does the complainant want?
A12: Immediate refund and closure of the account.
Q13: Is Timbl a reliable broadband provider?
A13: Multiple reviews and experiences suggest mixed reliability, with recurring complaints.
Q14: What should customers do before choosing a broadband provider?
A14: Check authentic reviews, verify installation timelines, and confirm refund policies.
Q15: How can customers get refunds from broadband providers?
A15: By escalating to the company, consumer court, or advocacy platforms like Choice4Voice.com.
Q16: Can internet companies legally delay refunds?
A16: No, as per consumer law, companies must honor refunds for non-provided services.
Q17: What is the best way to escalate internet complaints in India?
A17: File with company grievance teams, TRAI, or consumer rights bodies.
Q18: Can Choice4Voice.com help in such cases?
A18: Yes, by publishing verified consumer complaints to put public pressure on companies.
Q19: Why is it important to raise such complaints publicly?
A19: To prevent others from falling into the same trap and to hold companies accountable.
Q20: How can consumers feature their complaints on Choice4Voice.com?
A20: By tagging our official LinkedIn page in their post, or submitting directly via Submit Your Complaint.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, our mission is to raise consumer voices against unfair practices by companies. We ensure:
- Genuine complaints are highlighted with full visibility.
- Companies are pressured to take corrective action.
- Consumers find a platform where their voices cannot be ignored.
👉 If you are facing a similar issue, you can:
- Write a LinkedIn post and tag our official page we will feature it on our website.
- Or directly submit your complaint here: Submit Your Complaint.
In today’s digital age, where poor services and unfulfilled promises are common, Choice4Voice.com stands as a strong consumer advocacy platform to ensure accountability.
