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Submit your complaint →Swati Pandey shares her disturbing Uber Auto experience in Bengaluru involving a mismatched vehicle number, wrong destination, and no response from Uber Support. Learn how Choice4Voice.com helps victims file transport fraud and consumer complaints effectively.
Complaint Summary : Swati Pandey’s Complaint Against Uber Auto – Mismatched Vehicle and No Response from Uber Support | Choice4Voice.com
| Field | Details |
|---|---|
| Complainant Name | Swati Pandey |
| Occupation | Simulation Engineer, TE Connectivity |
| Complaint Type | Mismatched Vehicle / Fraudulent Trip / Lack of Customer Support |
| Company/Platform | Uber India |
| Service Type | Uber Auto Ride (Bengaluru) |
| Incident Date | October 2025 |
| Route | From Bangalore Palace to Whitefield |
| Driver Issue | Auto number did not match booking details |
| Support Response | No response or refund from Uber Support |
| Nature of Complaint | Fraudulent driver, incorrect drop-off location, lack of accountability |
Full Case Summary
Swati Pandey, a Simulation Engineer at TE Connectivity, reported a disturbing and potentially fraudulent Uber Auto incident in Bengaluru.
According to her detailed LinkedIn post, she booked an Uber Auto ride from Bangalore Palace to Whitefield for what she expected to be a smooth commute. However, the driver who arrived was operating a vehicle with a different registration number than the one listed in the Uber app.
When Swati questioned the mismatch, the driver brushed it off casually, prompting her to assume it might be a technical issue. Unfortunately, her concerns soon proved valid.
During the trip, the driver unexpectedly stopped at Indira Nagar Metro Station far from her actual destination and falsely claimed that it was her stop, citing “technical issues” with the app. Despite her explanation and insistence, he demanded full payment, which she reluctantly made to avoid confrontation.
After the incident, Swati immediately contacted Uber Support, expecting prompt assistance or at least acknowledgment. However, Uber failed to respond no refund, no apology, and no accountability.
She has now publicly urged Uber to take strict action against such fraudulent drivers and strengthen safety checks to protect commuters from scams and potential security risks.
Key Issues Highlighted in the Complaint
- Mismatched Vehicle Number – The auto that arrived was not the same as shown on the app.
- Wrong Drop Location – The driver ended the trip prematurely and falsely claimed “technical issues.”
- Forced Payment – Passenger was pressured to pay the full fare despite incomplete service.
- Lack of Uber Support Response – No acknowledgment, refund, or resolution provided post-incident.
- Potential Safety Risk – Use of unauthorized vehicles poses serious threats to passenger safety.
Safety Tips for Uber and Ride-Hailing Users
Swati’s experience serves as an important reminder for all riders:
- Verify the vehicle number and driver’s name before boarding.
- Avoid continuing the ride if the driver or vehicle details do not match.
- Share trip status with a friend or family member.
- Use emergency options within the Uber app if you feel unsafe.
- Report mismatched vehicles immediately using Uber’s in-app “Safety” feature.
Legal and Regulatory Implications
The incident raises potential violations under several laws and regulatory frameworks in India:
1. Consumer Protection Act, 2019
Failure to deliver the booked service (mismatched driver, wrong destination, and no support) qualifies as deficiency in service and unfair trade practice.
2. Motor Vehicles Act, 1988 (Section 66 & 192A)
Operating a commercial vehicle without valid registration for that specific trip or license constitutes a traffic violation and punishable offense.
3. Information Technology Act, 2000
Uber, as a digital intermediary, is responsible for ensuring platform authenticity and preventing impersonation or misuse of its booking system.
4. Karnataka Transport Department Regulations
App-based ride services must maintain accurate driver and vehicle records. Failure to do so can attract regulatory penalties and license review.
How Choice4Voice.com Can Help
If you’ve faced a similar issue with Uber, Ola, or any ride-hailing app, Choice4Voice.com helps consumers take structured legal and public action.
We assist by:
- Drafting a formal complaint email to Uber India’s Grievance Officer.
- Preparing documents for filing a case under the Consumer Protection Act.
- Helping riders report fraudulent vehicles to the Transport Department.
- Publishing verified consumer stories to pressure companies into responding.
- Guiding users to file digital complaints with the National Consumer Helpline (NCH) and Cybercrime portal.
Authorities and Departments for Escalation
- Consumer Forum (District Commission) – For service deficiency and mental harassment.
- RTO / Karnataka Transport Department – For mismatched vehicle registration complaints.
- Cyber Crime Portal (https://cybercrime.gov.in) – If the booking or payment involves fraud.
- Ministry of Consumer Affairs (https://consumerhelpline.gov.in) – For escalation under digital platform violations.
Step-by-Step Complaint Filing Guide
- Email Uber Support at grievance-officer@uber.com describing the issue.
- Attach trip screenshots and payment proof.
- If unresolved in 15 days, file a case on NCH Portal under “Deficiency in Service.”
- File an RTO complaint with the mismatched vehicle details.
- If fraud or impersonation occurred, report to the Cyber Crime portal.
- Share your verified story on Choice4Voice.com to raise awareness.
About Uber India
Uber Technologies Inc., a global ride-hailing company operating in India since 2013, has faced increasing scrutiny for driver misconduct, unverified vehicles, and inadequate support responses.
This incident, as reported by Swati Pandey, adds to growing consumer frustration over safety lapses and lack of accountability in India’s urban mobility sector.
Conclusion
Swati Pandey’s case highlights an alarming loophole in Uber’s safety verification and grievance handling system. The use of mismatched vehicles not only endangers passengers but also undermines consumer trust in ride-hailing platforms.
Choice4Voice.com urges Uber to strengthen its driver verification protocols, respond promptly to customer complaints, and ensure safety remains a non-negotiable priority.
Passengers, too, must stay alert safety begins before the ride starts.
Q&A
Q1. Who is the complainant in this Uber Auto case?
The complainant is Swati Pandey, a Simulation Engineer at TE Connectivity.
Q2. Where did the incident occur?
In Bengaluru, during a ride from Bangalore Palace to Whitefield.
Q3. What was the main issue?
The auto’s registration number did not match the booking, and the driver ended the trip prematurely.
Q4. Did the driver demand payment?
Yes, the driver insisted on full fare payment despite not completing the trip.
Q5. How did Uber respond?
Uber provided no acknowledgment or refund after multiple follow-ups.
Q6. What laws apply in such cases?
The Consumer Protection Act (2019) and Motor Vehicles Act (1988).
Q7. Can a mismatched vehicle be reported to authorities?
Yes, to the RTO and Uber’s Grievance Officer.
Q8. What email can consumers use to escalate to Uber?
grievance-officer@uber.com.
Q9. Is Uber liable for driver misconduct?
Yes, under the IT Act, Uber is responsible as a service intermediary.
Q10. How long does Uber have to respond to complaints?
Within 15–30 days, depending on the nature of the grievance.
Q11. Can consumers get compensation for such issues?
Yes, by filing a claim under Consumer Protection Act, Section 35.
Q12. How can one verify a driver before a ride?
Check the driver’s name, photo, and vehicle number on the app.
Q13. What should a rider do if the car number doesn’t match?
Cancel the trip immediately and report it through the Uber app.
Q14. Are such scams common in Bengaluru?
Multiple users have reported similar mismatched vehicle incidents recently.
Q15. Can police be contacted in such situations?
Yes, dial 112 or visit the nearest police station.
Q16. What platform raised this complaint?
The complaint was published on Choice4Voice.com after being verified.
Q17. What are the penalties for fake drivers?
They can face fines and license suspension under Motor Vehicles Act.
Q18. Can riders record trip details as evidence?
Yes, screenshots and receipts are valid for complaint filing.
Q19. How can Choice4Voice.com assist victims?
By offering templates, legal guidance, and public visibility to drive accountability.
Q20. What’s the key takeaway from this case?
Always verify before boarding, and never ignore mismatched or suspicious details.
