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Submit your complaint →Abhishek Pandey files a complaint against Uber after his sister was harassed and threatened by driver Sandeep (UP82AU2854). Choice4Voice.com highlights the issue, legal options, and how women can seek justice.
Complaint Summary : Uber Complaint: Abhishek Pandey Raises Safety Concerns After His Sister Was Threatened by Driver
| Details | Information |
|---|---|
| Complainant Name | Abhishek Pandey |
| Not disclosed | |
| Complaint Type | Harassment / Safety Threat / Extra Fare Demand |
| Company/Brand | Uber |
| Product/Service | Uber Bike Ride |
| Driver Name & Vehicle | Sandeep – UP82AU2854 |
| Incident Date | 3 days before post (September 2025) |
| Issue Description | Driver demanded extra money, abused and threatened the female passenger when she refused. Uber failed to provide emergency response or immediate help. |
| Company’s Response | No immediate support provided during the incident. |
| Location | Uttar Pradesh (vehicle registration: UP82) |
Full Complaint Write-up
Abhishek Pandey, Staff Software Engineer at Nagarro, raised a serious safety concern regarding Uber’s lack of accountability in protecting female passengers.
His sister booked an Uber Bike ride. The driver, identified as Sandeep (vehicle no. UP82AU2854):
- Demanded extra money above the fare shown on the app.
- When she refused, he verbally abused and threatened her, saying:
“I don’t care if my ID is deactivated, I’ll teach girls how they should travel.” - The victim was left scared and vulnerable, keeping her brother on call throughout for safety.
- Uber failed to provide emergency assistance or quick response, exposing passengers to extreme risk.
Abhishek highlighted that this is not just about Uber, but an issue with ride-hailing platforms like Ola, Rapido, and others, where weak background checks, lack of accountability, and poor emergency support endanger women’s lives daily.
He urged Uber and regulatory authorities to:
- Permanently ban such drivers,
- Blacklist them publicly to prevent repeat offenses,
- Ensure strict legal action to protect women commuters.
How Choice4Voice.com Can Help
Choice4Voice.com empowers consumers to take action against unsafe practices:
- Public Accountability: Publishing verified complaints to pressure companies into action.
- Legal Guidance: Explaining applicable criminal laws and consumer rights.
- Complaint Drafting: Providing ready-to-use complaint templates for police, cybercrime, and consumer forums.
- Escalation: Helping victims raise cases with RTO, Women’s Commissions, and Consumer Courts.
- Safety Awareness: Educating passengers on their rights during ride-hailing disputes.
Legal Cases That Can Be Filed
- Criminal Intimidation & Threats (IPC Section 506)
– Driver’s abusive and threatening behavior qualifies as intimidation. - Outraging Modesty of a Woman (IPC Section 509)
– Any verbal abuse or harassment targeting women falls under this section. - Cheating & Extortion (IPC Section 384 & 420)
– Demanding extra fare beyond app-approved charges. - Consumer Protection Act, 2019
– Complaint against Uber for failing to ensure passenger safety.
Departments Where Complaints Can Be Filed
- Local Police / FIR – For harassment, intimidation, and extortion.
- National Commission for Women (NCW) – For gender-based harassment complaints.
- State RTO (Regional Transport Office) – To blacklist unsafe drivers.
- Consumer Forum (District/State) – For negligence and failure in safety obligations.
- Uber India Grievance Redressal Team – Official escalation channel for internal investigation.
Step-by-Step Complaint Filing Guide
- File FIR at the nearest police station citing IPC Sections 506, 509, and 384.
- Submit complaint to RTO with driver’s details (Sandeep – UP82AU2854).
- Escalate to Uber India via official grievance email with evidence.
- Register case with NCW (National Commission for Women) online portal.
- File complaint with Consumer Forum for negligence and lack of emergency support.
Pre-Drafted Complaint Templates
FIR Complaint Draft
To,
The Station House Officer,
Subject: Complaint Against Uber Driver (UP82AU2854) for Harassment & Threats
Respected Sir/Madam,
I am filing this complaint regarding an incident involving an Uber driver, Sandeep (vehicle no. UP82AU2854). The driver demanded extra fare beyond the app charges and when refused, verbally abused and threatened the passenger, who was a woman traveling alone.
This act amounts to intimidation, harassment, and unlawful extortion under IPC Sections 506, 509, and 384.
I request urgent legal action, permanent cancellation of the driver’s license, and assurance of safety for female passengers.
Sincerely,
[Name of Complainant]
Uber Grievance Email Draft
To: grievances@uber.com
Subject: Urgent Complaint Against Driver Sandeep (UP82AU2854)
Dear Uber India Team,
I wish to report a serious safety incident involving driver Sandeep (UP82AU2854) during a ride booked on [date]. The driver demanded extra fare, verbally abused, and threatened the passenger.
Such behavior violates Uber’s safety policies and endangers women passengers. I demand:
1. Permanent driver ban.
2. Public blacklisting of the driver.
3. Formal apology and assurance of improved safety measures.
If no resolution is provided, I will escalate this matter legally and through media.
Sincerely,
[Complainant’s Name]
Author Section
Abhishek Pandey, Staff Software Engineer at Nagarro, is a respected tech leader passionate about AI and scalable systems. Through this complaint, he highlights women’s safety risks in ride-hailing platforms and calls for corporate and government accountability.
Q&A Section
1. What are the key safety issues in ride-hailing services like Uber?
Weak background checks, poor emergency support, lack of driver accountability, and fare extortion attempts.
2. Can demanding extra fare be treated as a crime?
Yes, it can be filed as extortion (IPC 384) or cheating (IPC 420).
3. What immediate steps should passengers take in such cases?
- Stay on call with a trusted contact.
- Note driver and vehicle details.
- File FIR and complaint to Uber.
4. What are Uber’s legal obligations for passenger safety?
Uber must ensure verified drivers, proper background checks, and emergency support as per Indian transport guidelines.
5. Can a driver be permanently banned?
Yes, based on formal complaints, Uber can permanently deactivate driver IDs.
6. What role does RTO play in such cases?
RTO can suspend or revoke the driver’s license and vehicle registration.
7. How can women file harassment complaints?
Through police FIR, NCW online portal, and cybercrime helpline.
8. Can Uber be sued for negligence?
Yes, under Consumer Protection Act, 2019, Uber can be held accountable for service negligence.
9. How does Choice4Voice.com support victims?
We publicize cases, draft legal complaints, and escalate matters to authorities.
10. Can Uber be fined by the government for repeated safety lapses?
Yes, government regulators can impose fines, license restrictions, or service suspensions.
11. What rights do women have in ride-hailing safety cases?
Women have the right to safe travel, legal protection from harassment, and compensation for negligence.
12. How can passengers escalate if Uber doesn’t respond?
By filing cases with Consumer Forum, RTO, and Ministry of Road Transport & Highways.
13. Can abusive language be punishable?
Yes, IPC Section 509 covers insults and verbal harassment against women.
14. What compensation can victims claim?
Victims can claim mental harassment damages, refund of ride charges, and penalty from the company.
15. Can Uber drivers with deactivated IDs join again?
Uber must ensure permanent blacklisting of drivers involved in harassment.
16. How to file a complaint with NCW?
Through the official portal: ncwapps.nic.in with supporting documents.
17. Is recording the incident legal?
Yes, recording calls or conversations during harassment is valid legal evidence.
18. Can passengers refuse to pay demanded extra fare?
Yes, passengers are legally bound only by the app fare.
19. How fast can FIR action be taken?
Police are mandated to register FIR immediately in safety threat cases.
20. How can government enforce stricter safety measures?
Through mandatory SOS features, driver background checks, and public reporting systems.
