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Submit your complaint →HR professional Radhika Das reports a deeply disturbing Uber incident involving misbehavior, threats, and theft. Read how this shocking case unfolded and what legal actions victims can take against such drivers.
Complaint Summary : Uber Driver Misbehaves, Snatches Belongings, and Threatens Passengers – Shocking Incident Reported by HR Professional Radhika Das
| Complainant Name | Radhika Das |
|---|---|
| Profession | Talent Acquisition & HR Generalist, Bizgurukul Pvt. Ltd. |
| Company Involved | Uber India |
| Nature of Complaint | Driver misbehavior, threat, and theft |
| Incident Type | Safety violation and criminal conduct during cab ride |
| Location | Not disclosed |
| Date of Incident | October 2025 |
| Current Status | Complaint raised with Uber; awaiting action |
Full Complaint Details
A shocking and distressing incident involving a Uber driver’s misconduct has been reported by Radhika Das, Talent Acquisition and HR professional at Bizgurukul Pvt. Ltd.
According to her detailed statement, the incident occurred while returning from a hospital with her family. The Uber driver refused to complete the trip despite accurate pickup and drop details entered in the app.
Radhika mentioned that the family had a 70-year-old cancer patient on board who could barely stand, yet the driver abruptly stopped the ride and refused to go further. Despite repeated requests, the driver allegedly argued, shouted, and behaved rudely.
When Radhika informed the driver that she would file a complaint and make payment through the app, he reportedly said:
“Jo karna hai karo, kuch nahi hoga.”
Matters escalated when the family got down and began walking home. According to Radhika, the driver followed them, misbehaved with her sister, and even snatched her purse and phone before running away.
Thankfully, with the help of neighbors and family members, they managed to recover their belongings after raising an alarm. However, the emotional and psychological trauma of the event remains severe.
Key Allegations Raised by the Complainant:
- Uber driver refused to complete the ride despite accurate destination details.
- Verbal abuse and threats were made toward passengers.
- Snatching and physical intimidation occurred during the incident.
- The family included a 70-year-old cancer patient, adding to the distress.
- Uber’s driver screening and response systems failed to ensure passenger safety.
Radhika has filed a formal complaint with Uber India and urged the company to take immediate disciplinary and legal action against the driver. She also appealed for stronger safety measures to protect women, families, and elderly passengers.
How Choice4Voice.com Can Help
At Choice4Voice.com, we are committed to supporting victims of ride-hailing negligence, driver misconduct, and unsafe travel experiences.
We help consumers by:
- Publishing verified complaints to increase public awareness.
- Tagging the company on social media platforms like LinkedIn to draw attention.
- Providing step-by-step legal guidance for filing official complaints or FIRs.
- Ensuring corporate accountability for safety lapses.
If you’ve faced a similar issue with Uber, Ola, or any ride-hailing app, you can submit your complaint on Choice4Voice.com for publication and escalation.
Legal Remedies Available
1. FIR at the Nearest Police Station
Since this case involves physical intimidation, theft, and harassment:
- File an FIR under IPC Sections 354 (Assault on Woman), 379 (Theft), and 506 (Criminal Intimidation).
- Provide the Uber ride details, driver’s name, and car registration number.
- Request the police to retrieve CCTV footage or GPS records from Uber.
2. Cyber Crime Complaint
If the driver accessed or misused phone data after snatching the phone:
- File a complaint on https://cybercrime.gov.in under “Online Harassment or Fraud.”
3. Consumer Forum Complaint
For negligence in safety and lack of corporate responsibility:
- File a case under Section 2(1)(g) of the Consumer Protection Act, 2019 for deficiency in service.
- Demand compensation for mental distress and security failure.
- File at https://consumerhelpline.gov.in.
4. Grievance to Ministry of Road Transport & Highways
Ride-hailing platforms are regulated under transport licensing laws.
You can submit a complaint through the Centralized Public Grievance Portal (PGPortal) at https://pgportal.gov.in.
Sample FIR Complaint Format
To: The Station House Officer
Subject: FIR Against Uber Driver for Misbehavior and Theft
Dear Sir/Madam,
I wish to report a serious incident involving a registered Uber driver who misbehaved with my family, refused to complete the trip, and snatched belongings during the journey. The driver’s behavior endangered our safety and caused immense distress.
Please register this FIR under the relevant IPC sections and request access to ride data from Uber India for investigation.
Regards,
[Your Name]
[Contact Details]
[Ride ID / Date / Time / Location]
Authorities to Contact
| Authority / Department | Purpose | Website / Email |
|---|---|---|
| Local Police / Cyber Cell | FIR for harassment or theft | Visit nearest police station or https://cybercrime.gov.in |
| Consumer Forum | Service deficiency complaint | https://consumerhelpline.gov.in |
| Ministry of Road Transport | Regulation oversight of ride platforms | https://pgportal.gov.in |
| Uber India Support | Corporate complaint | help.uber.com / support@uber.com |
About Uber India
Uber India, a subsidiary of Uber Technologies Inc., provides ride-hailing services across major Indian cities. Despite claims of strong safety measures, increasing complaints of driver misconduct, non-cooperation, and safety breaches have raised public concern.
Consumer protection advocates emphasize the need for stricter driver background checks, real-time monitoring, and faster complaint resolutions to restore public trust.
Conclusion
The disturbing experience shared by Radhika Das highlights the growing safety crisis in ride-hailing platforms.
Incidents involving driver aggression, refusal of service, and theft demand immediate corrective action from companies like Uber.
Safety cannot be compromised for convenience it must remain the top priority in every journey.
If you or someone you know has faced harassment or unsafe conduct during a cab ride, visit Choice4Voice.com to share your verified complaint and ensure that your voice is heard.
Q&A Section
Q1. What should I do if an Uber driver misbehaves or threatens me?
Immediately end the trip, note vehicle details, and file a police complaint or FIR for harassment.
Q2. Can Uber drivers be legally punished for theft or assault?
Yes. They can be charged under IPC Sections 354, 379, and 506 for assault, theft, or intimidation.
Q3. How can I contact Uber customer support in India?
Use the Help section in the Uber app or email support@uber.com with your ride details.
Q4. What evidence should I collect after a harassment incident?
Save ride ID, driver details, screenshots, GPS route, and witness statements if available.
Q5. Can I file both a police complaint and a consumer complaint against Uber?
Yes, one addresses the criminal act, and the other seeks compensation for negligence.
Q6. How long does Uber take to respond to safety complaints?
Usually 24–48 hours, but serious cases may take longer to investigate.
Q7. Can the police access Uber ride records for investigation?
Yes. Police can request ride logs and GPS data directly from Uber’s compliance team.
Q8. What rights do passengers have under Indian law for cab safety?
Passengers have the right to safe transport, transparency, and freedom from harassment.
Q9. Is Uber liable for actions of its drivers?
Yes, under the vicarious liability principle, Uber must ensure driver accountability.
Q10. Can I demand compensation for mental trauma?
Yes. Victims can seek compensation in consumer court for emotional distress.
Q11. What if the driver refuses to end the trip in the app?
Manually end it, take screenshots, and immediately report it through the app and police.
Q12. Can Uber suspend or blacklist drivers for misconduct?
Yes, Uber can permanently suspend drivers after verified safety violations.
Q13. What safety features does Uber claim to offer?
Features include live GPS tracking, SOS button, driver verification, and safety center alerts.
Q14. How can I ensure personal safety during night rides?
Share trip details with a trusted contact and use Uber’s “Share My Trip” feature.
Q15. Can passengers sue Uber India for negligence?
Yes. Civil suits or consumer cases can be filed for corporate negligence or unsafe service.
Q16. What happens if Uber ignores customer safety complaints?
Escalate the issue through PGPortal or the Consumer Commission for legal redressal.
Q17. Can I post my Uber complaint publicly for awareness?
Yes, you can publish your verified story on Choice4Voice.com to demand action.
Q18. Are such incidents common in India?
Unfortunately, complaints of driver misbehavior and refusal of service have been rising across cities.
Q19. What can Uber do to improve passenger safety?
Conduct real-time background monitoring, install in-ride cameras, and enhance SOS alert systems.
Q20. Where can I seek free legal help for such issues?
Visit https://nalsa.gov.in or contact Choice4Voice.com for guidance on filing official complaints.
