A verified complaint by Niva Bupa manager Shadab Ansari reveals how a YES BANK recovery agent harassed a borrower’s family using threats and illegal tactics. Learn what RBI says and how to file a complaint.
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Complaint Summary
| Complainant | Shadab Ansari |
|---|---|
| Profession | Senior Relationship Manager |
| Organization | Niva Bupa Health Insurance |
| Issue With | YES BANK |
| Complaint Date | August 2025 |
| Platform | |
| Main Issue | Harassment by recovery agent |
| Phone Number Used | 063079 97628 |
Summary of the Complaint
On August 6, 2025, Shadab Ansari posted a public complaint on LinkedIn exposing harassment by a YES BANK recovery agent. The agent allegedly used threats, abusive language, and intimidation tactics while attempting to recover a loan from Shadab’s elder brother, who has been financially struggling due to job loss.
What’s more concerning is that the agent:
- Contacted unrelated family members
- Used threatening and foul language
- Warned of field visits without notice
- Violated basic RBI recovery guidelines
The complainant has openly questioned YES BANK’s ethical standards and demanded urgent corrective action.
Original LinkedIn Complaint Excerpt
“My family is being harassed and threatened by a recovery agent claiming to represent YES BANK for a loan taken by my elder brother. This is mental torture. RBI rules are being ignored.”
“Is this how borrowers and their families should be treated?”
Allegations Made by the Complainant
- Threats and abuse by a recovery agent
- Harassment of uninvolved family members
- Field visit threats without prior notice
- No empathy shown despite borrower’s job loss
- Violation of RBI’s Fair Practices Code
RBI Guidelines on Loan Recovery: What the Law Says
According to the Reserve Bank of India (RBI) and Banking Codes and Standards Board of India (BCSBI):
- No third party (e.g., family or friends) may be contacted for recovery unless they are co-applicants or guarantors.
- Abusive or threatening behavior is strictly prohibited.
- Recovery visits must be conducted professionally, with prior written notice and during reasonable hours only.
If found guilty, banks may be penalized and the agents blacklisted.
10 Frequently Asked Questions About Loan Recovery Harassment
1. Is it legal for a recovery agent to call family members who did not take the loan?
No. As per RBI, recovery agents are not allowed to contact third parties unless they are officially linked to the loan (e.g., guarantors or co-borrowers).
2. Can a recovery agent use abusive language or threats?
Absolutely not. Such behavior violates RBI’s Fair Practices Code and can be reported for legal action.
3. How can I confirm if the caller is a genuine recovery agent from the bank?
Ask for:
- Agent ID and employee code
- Official email confirmation from the bank
- Loan account reference details
If they refuse, report the number immediately to the bank and RBI.
4. What is the official way to file a complaint against a bank’s recovery agent?
- Email YES BANK at: grievanceredressal@yesbank.in
- Call their customer care
- File a complaint on RBI’s Complaint Portal: https://cms.rbi.org.in
- Post your issue publicly on Choice4Voice.com
5. Can a bank visit my house without prior written notice?
No. Any field visit must be scheduled with a written notice and only during permissible hours (9 AM to 7 PM).
6. What should I do if a recovery agent is harassing me or my family?
- Record calls (if possible)
- Take screenshots of messages
- Lodge a police complaint under IPC sections for intimidation
- Inform the bank and also report to RBI or consumer forum
7. Is job loss considered a valid reason to delay loan repayment?
While job loss doesn’t cancel the loan, banks are expected to show empathy. Borrowers can request EMI moratoriums, restructuring, or flexible payment terms.
8. What are the consequences for banks using illegal recovery practices?
- RBI penalties
- Lawsuits under consumer protection laws
- Suspension or blacklisting of recovery agents
- Reputational damage
9. Can I get legal support for harassment by banks or NBFCs?
Yes. You can approach:
- Consumer Court
- Banking Ombudsman
- District Legal Services Authority (DLSA) for free legal aid
10. Where can I report harassment for maximum visibility and action?
You can report it to:
- RBI CMS portal
- YES BANK grievance cell
- Choice4Voice.com to bring public attention
- LinkedIn and Twitter tagging YES BANK officials
What Choice4Voice.com Says
We strongly condemn any harassment by financial institutions or their agents. Borrowers deserve empathy, especially during financial crises such as job loss. Threats and intimidation only cause trauma and violate Indian banking laws.
We urge YES BANK to investigate this case and take strict action against the recovery agent. Public trust can only be restored through transparency and responsibility.
Facing Similar Harassment from a Bank or NBFC?
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📢 Raise your voice at Choice4Voice.com
We help you file complaints that reach banks, regulators, and the public. Let your voice create change.
Disclaimer
This article is based on a verified LinkedIn complaint by Shadab Ansari, a professional at Niva Bupa Health Insurance. The purpose of this post is to raise awareness and advocate fair treatment of all banking customers.