Complainant Name: Jiten Agarwal
Profession: Managing Director, Suman Exports
Platform Found On: LinkedIn
Original Post Link: LinkedIn URL
Company Involved: Zepto
Issue Type: Unhygienic Behavior by Delivery Agent, App Failure
Complaint Summary:
In a shocking LinkedIn post, Jiten Agarwal, Managing Director at Suman Exports, exposed a deeply disturbing and unhygienic act by a Zepto delivery person caught eating cherries from the customer’s order inside their building elevator and spitting the seeds on the floor.
This was not only appalling behavior, but also a serious breach of hygiene, safety, and customer trust.
What Exactly Happened:
- The incident took place in the elevator of the customer’s building, where a Zepto delivery agent was caught on video eating from the package he was meant to deliver.
- Even worse, the agent was seen spitting cherry seeds on the elevator floor, showing blatant disrespect and disregard for basic sanitation.
- When Jiten tried to report the incident through the Zepto app, the app kept crashing during the upload of the video proof.
- There was no clear option to escalate the issue, no refund, and no meaningful response from the platform.
Customer’s Concern:
“We choose convenience, but not at the cost of safety and dignity.”
“Incidents like this shake customer trust and trust is everything in the food and logistics space.”
Despite trying to raise the matter, Jiten was left without a resolution no apology, no refund, no clarity on whether action was taken against the delivery personnel.
Our Take:
If this incident is true (and video evidence was reportedly captured), it is a major red flag for Zepto’s hiring, training, and quality control processes. Delivery personnel are the face of any brand, and this level of misconduct is not only unprofessional but also unacceptable in the food delivery industry.
We urge Zepto to:
- Immediately identify and suspend the delivery agent involved
- Issue a formal apology to the customer and offer appropriate compensation
- Fix app issues to ensure customers can submit video complaints without failure
- Reinforce strict hygiene protocols and delivery training
📢 Have you experienced unacceptable behavior from a delivery partner or food platform?
Raise your voice at Choice4Voice.com we’ll make sure your story reaches a wider audience and the company is held accountable.