Priya Tiwari raises a complaint against Zomato and Blinkit over poor food quality and rude delivery experience. Read full details of her complaint and know how Choice4Voice.com is helping consumers fight for fair treatment.
Complaint Summary : Zomato & Blinkit Complaint by Priya Tiwari – Poor Food Quality & Rude Delivery Partner Experience
| Field | Details |
|---|---|
| Complainant Name | Priya Tiwari |
| Company Name | Zomato & Blinkit |
| Complaint Against | Poor quality food delivery by Zomato & rude delivery partner behavior by Blinkit |
| Order Details | Zomato Order ID: #7147303003 Blinkit Order ID: ORD96289567290 |
| Incident Date | August 2025 |
| Location | India |
| Main Issues | Wrong/poor quality product, delivery partner demanding extra charges, rude behavior, order cancellation suggestion |
| Complaint Posted On | |
| Original Post URL | (LinkedIn Post URL) |
Full Complaint Write-up
Priya Tiwari, a Deputy Manager at Kotak Mahindra and former ICICI Relationship Manager, recently shared her dissatisfaction with the services of Zomato and Blinkit.
She described two separate incidents that took place in the same week:
Incident 1 – Zomato Order
Priya ordered a cake via Zomato, expecting it to match the product shown in the app. However, the cake delivered was of extremely poor quality and completely different from the listing. For Priya, this was not only about presentation but also a matter of customer trust.
Incident 2 – Blinkit Order
On the following day, she placed an order through Blinkit. Despite providing the correct address, the delivery partner failed to locate her residence. Instead of handling the situation politely, the delivery agent demanded extra charges and even suggested that she cancel the order after making her wait for 15 minutes.
Key Concerns Raised
- Zomato delivered an incorrect and poor-quality item.
- Blinkit’s delivery partner displayed unprofessional and rude behavior.
- The complainant’s time and trust were wasted.
- The “10-minute delivery” claim was questioned as the order was delayed and mishandled.
Consumer’s Perspective
Priya emphasized that customers not only pay for speed but also for accuracy, quality, and respect. She urged Zomato and Blinkit to take such complaints seriously, improve their vendor quality checks, and train delivery staff in professional customer handling.
20+ Consumer Q&A for Better Understanding
Q1. What was the complaint against Zomato?
Zomato delivered a poor-quality cake that did not match the product listing.
Q2. What was the complaint against Blinkit?
Blinkit’s delivery partner could not find the address, demanded extra charges, and rudely suggested canceling the order.
Q3. Who raised this complaint?
The complaint was raised by Priya Tiwari, Deputy Manager at Kotak Mahindra.
Q4. Where was the complaint originally posted?
The complaint was posted on LinkedIn.
Q5. What were the Zomato order details?
Order ID: #7147303003.
Q6. What were the Blinkit order details?
Order ID: ORD96289567290.
Q7. What was the main issue with Zomato’s service?
The delivered cake was of poor quality and completely different from the ordered product.
Q8. What was the main issue with Blinkit’s service?
The delivery partner was rude, demanded extra charges, and asked the customer to cancel the order.
Q9. What was the impact on the customer?
The customer lost time, faced frustration, and lost trust in the services.
Q10. Did the delivery partner attempt to resolve the issue politely?
No, instead of resolving, he was rude and unprofessional.
Q11. What key message did the complainant share?
Customers value not just speed, but also accuracy, quality, and respect.
Q12. What problem did Priya highlight about “10-minute delivery”?
She said the promise of speed is meaningless if orders are delayed and handled poorly.
Q13. How long did Priya wait for the Blinkit order?
She waited 15 minutes before being asked to cancel.
Q14. Did Priya suggest improvements?
Yes, she suggested Zomato and Blinkit focus on better product quality and delivery staff professionalism.
Q15. Was this the first time Priya faced such issues?
She mentioned being a regular customer but faced multiple issues recently.
Q16. Which companies were tagged in the complaint?
Zomato, Zomato Hyperpure, and Blinkit.
Q17. Did she provide order IDs?
Yes, for both Zomato and Blinkit.
Q18. Did the complainant mention loyalty?
Yes, she stated she has been a loyal customer but such experiences make it difficult to continue.
Q19. What is the broader issue highlighted?
Erosion of customer trust due to poor service quality.
Q20. What should other customers learn from this case?
Customers should stay vigilant, report poor service, and demand accountability from service providers.
Q21. How can companies avoid such complaints?
By ensuring product quality checks, timely deliveries, and respectful customer service training.
Choice4Voice.com – Giving Consumers a Platform
At Choice4Voice.com, we believe every consumer deserves fair treatment, quality products, and professional service.
Priya Tiwari’s case is just one example of how large platforms can sometimes overlook customer experience. By raising her voice, she not only highlighted her issue but also created awareness for others.
Choice4Voice.com stands with consumers like Priya. If you are facing unresolved issues with any company, you can submit your complaint here and we will ensure it reaches the right people.