Sam, a student from Maulana Abul Kalam Azad University of Technology (MAKAUT, WB), accuses Zoomcar of wrongful blacklisting, trip cancellation, and zero customer support. Raises concerns about accountability and consumer rights.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Zoomcar Blacklisted MAKAUT Student Sam’s Account Without Reason – Booking Cancelled, No Refund or Support
| Complainant Name | Sam |
|---|---|
| Profession | Student, MAKAUT (West Bengal) |
| Company Concerned | Zoomcar India Pvt. Ltd. |
| Complaint Type | Service Denial / Account Blacklisting |
| Issue Description | Booking cancelled citing “suspicious activity” despite Aadhaar-verified account |
| Booking Status | Cancelled hours before scheduled trip |
| Customer Impact | Emotional distress, reputational harm, and financial inconvenience |
| Customer Support | No proper response despite repeated follow-ups |
| Complaint Platform | |
| Original Post URL | (LinkedIn Post URL) |
Full Complaint Write-Up
Sam, a student at Maulana Abul Kalam Azad University of Technology (MAKAUT), West Bengal, shared his negative experience with Zoomcar India after his booking was suddenly cancelled.
Despite making full advance payment through his Aadhaar-verified account, Sam’s account was blacklisted just hours before his scheduled trip. The reason given by Zoomcar was “suspicious activity” yet no explanation, proof, or evidence was provided.
This action not only caused financial loss but also led to emotional stress and defamation, as being wrongly tagged under suspicious activity directly impacts a customer’s credibility.
Key Allegations by Sam:
- Unexplained Blacklisting – Account flagged without proof.
- Last-Minute Booking Cancellation – Disrupted planned trip.
- No Refund / Clarification – Despite contacting support, no response.
- Defamation & Emotional Distress – Wrongful suspicion label harmed his reputation.
- Unprofessional Conduct – Lack of accountability from a consumer-facing company.
Sam highlighted that even after multiple attempts to reach Zoomcar’s customer support, there has been no proper response or resolution, which he finds “deeply unprofessional and unacceptable.”
Why This Complaint Matters
Zoomcar is a popular self-drive car rental platform in India, widely used by students, professionals, and travelers. Cases like Sam’s raise serious concerns about:
- Transparency in blacklisting policies
- Fair treatment of verified customers
- Responsibility of customer support teams
- Impact on consumer trust in digital platforms
If a verified customer can be denied service without explanation, it raises serious consumer rights questions.
Consumer Rights & Legal Angle
As per Indian Consumer Protection Act, 2019, customers are entitled to:
- Fair Treatment – No arbitrary denial of service.
- Transparency – Companies must provide reasons for actions like blacklisting.
- Accountability – Refunds and resolutions must be timely.
- Right to Redressal – Customers can approach consumer forums if service providers fail to act.
Wrongfully marking a customer as “suspicious” without proof can also be considered defamation under Indian law.
Choice4Voice.com’s View
At Choice4Voice.com, we believe consumers must be protected from arbitrary actions by service providers.
Zoomcar must:
- Provide a clear explanation of why Sam’s account was flagged.
- Issue a public apology for reputational harm.
- Offer compensation/refund for the cancelled booking.
👉 If you’ve faced a similar issue with Zoomcar or any other brand, you can submit your complaint here:
Submit Your Complaint – Choice4Voice.com
We ensure such cases are published and reach wider audiences, putting pressure on companies to act responsibly.
Frequently Asked Questions (FAQs)
Q1. Who is the complainant?
Sam, a student at Maulana Abul Kalam Azad University of Technology, West Bengal.
Q2. Which company is involved?
Zoomcar India Pvt. Ltd.
Q3. What was the issue?
Zoomcar cancelled his prepaid booking citing “suspicious activity” and blacklisted his account.
Q4. Was the account verified?
Yes, Aadhaar-verified.
Q5. When was the complaint raised?
August 2025, on LinkedIn.
Q6. What loss did the customer face?
Trip disruption, emotional stress, reputational harm, and financial inconvenience.
Q7. Did Zoomcar provide proof of suspicious activity?
No, no explanation was provided.
Q8. Did Zoomcar refund the money?
Not yet, according to the complainant.
Q9. Did Zoomcar’s support team respond?
No meaningful response despite multiple attempts.
Q10. Is blacklisting without explanation legal?
No, customers must be informed with valid reasons.
Q11. What laws protect customers in India?
The Consumer Protection Act, 2019 ensures fair trade practices.
Q12. Can Sam escalate this legally?
Yes, to the Consumer Court or Consumer Helpline.
Q13. Is wrongful blacklisting defamation?
Yes, if it damages reputation without evidence.
Q14. Can Zoomcar be penalized?
Yes, if proven guilty of unfair trade practices.
Q15. How can customers protect themselves?
Always keep payment proof, booking details, and correspondence records.
Q16. Has Zoomcar faced complaints before?
Yes, multiple reports online cite refund delays and poor support.
Q17. Why is this case important for students?
Students often rely on cost-effective rentals, and wrongful denial affects travel and academics.
Q18. Can Choice4Voice.com help in such cases?
Yes, by highlighting complaints publicly and pushing for resolutions.
Q19. How can one submit a complaint?
Through our website’s Submit Your Complaint page.
Q20. What is the expected resolution for Sam?
Refund, explanation for blacklisting, and removal of “suspicious activity” tag.
