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Submit your complaint →Rajpratik Madavi from ICICI Bank alleges that Zoomcar refused a refund after his booked car became unavailable due to an accident. Read the full complaint and legal options.
Complaint Summary : Zoomcar Refund Denied After Car Accident – Rajpratik Madavi Raises Consumer Complaint
| Complainant Name | Rajpratik Madavi |
|---|---|
| Profession | Relationship Manager – ICICI Bank |
| Company Complained Against | Zoomcar |
| Booking ID | JPSNK7JXQ |
| Car Model | Tata Tiago |
| Booking Period | 7 Aug 2025 – 9 Aug 2025 |
| Amount Paid | ₹3,406 |
| Issue Type | Refund Denied After Car Unavailability |
| Platform | Zoomcar App |
| Incident Date | 7 August 2025 |
| Location | Not specified |
| Complaint Source | |
| Status | Pending Resolution |
Full Complaint Details
Rajpratik Madavi, a Relationship Manager at ICICI Bank, shared a detailed complaint on LinkedIn regarding an unprofessional and frustrating experience with Zoomcar, India’s leading self-drive car rental platform.
He booked a Tata Tiago via Zoomcar for a trip scheduled from 7th August to 9th August 2025, paying the full rental amount of ₹3,406 in advance. However, upon reaching the pickup point, the host informed him that the car had met with an accident a fact already reported to Zoomcar but never communicated to the customer.
When Rajpratik contacted Zoomcar Customer Support, he was advised to cancel the booking and rebook another car, which would cost nearly double the original amount. Despite explaining that the cancellation was due to Zoomcar’s operational failure, he was told a refund was not possible.
The host assured that the refund would be processed in 15 days, but Zoomcar later denied the claim, citing standard cancellation policies leaving the consumer feeling cheated and unheard.
Rajpratik mentioned that he has escalated the matter to the National Consumer Helpline (NCH) and will continue to pursue the case if Zoomcar fails to respond responsibly.
Key Issues Highlighted
- No proactive communication from Zoomcar about car unavailability.
- Refund denied despite company-side fault.
- Poor customer service and policy misuse.
- Increasing pattern of similar consumer complaints about Zoomcar.
Possible Legal Violations
| Legal Area | Applicable Case/Act |
|---|---|
| Consumer Rights Violation | Consumer Protection Act, 2019 (Deficiency in Service) |
| Unfair Trade Practice | Section 2(47) of Consumer Protection Act |
| Breach of Contract | Violation of Terms of Service |
| Failure to Deliver Paid Service | Section 2(11) of Consumer Protection Act |
| Data Protection (if personal info shared) | IT Act, 2000 (if relevant) |
Authorities Where Complaint Can Be Filed
- National Consumer Helpline (NCH) – consumerhelpline.gov.in
- Consumer Disputes Redressal Commission (District/State)
- RBI Ombudsman (if transaction via card or wallet)
- Cybercrime Portal – cybercrime.gov.in (for online fraud or data misuse)
- Ministry of Consumer Affairs (MCA) – pgportal.gov.in
Step-by-Step Complaint Filing Guide
1. File a Complaint on the National Consumer Helpline
- Visit consumerhelpline.gov.in
- Select “File Complaint”
- Enter your details and attach screenshots, booking ID, payment proof, and correspondence with Zoomcar.
2. Send a Legal Notice
Draft a formal email or legal notice to Zoomcar India Pvt. Ltd., demanding refund and compensation under the Consumer Protection Act, 2019.
3. Approach the Consumer Court
If the issue remains unresolved after 30 days, file a case in the District Consumer Commission.
Include all communication and receipts as evidence.
Pre-Drafted Complaint Templates
📩 Consumer Forum Email Template
To: grievance@zoomcar.com
Subject: Refund Request for Unfulfilled Booking – [Booking ID: JPSNK7JXQ]
Dear Zoomcar Grievance Team,
I am writing to formally request a refund for my booking dated 7–9 August 2025 (Booking ID: JPSNK7JXQ). The vehicle was unavailable due to an accident reported by your host, yet I was denied a refund despite the fault being on your end.
Please initiate the refund within 7 working days to avoid legal escalation.
Sincerely,
[Your Full Name]
[Email ID]
[Contact Number]
FIR Template (If Fraudulent Behavior Suspected)
- Visit the nearest police station or file online via the State Police Cyber Portal.
- Mention booking ID, date, transaction reference, and company’s denial of refund despite failure to provide service.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Rajpratik bring unethical or unfair corporate practices into public view.
If you’ve faced similar issues with Zoomcar or any service provider, submit your complaint via our Google Form.
Once verified, your case will be published and shared on LinkedIn to generate social pressure for resolution.
About Zoomcar
Founded in 2013 by Greg Moran and David Back, Zoomcar India Pvt. Ltd. is one of India’s leading self-drive car rental platforms.
However, the company has faced frequent consumer complaints regarding refund delays, poor support, and vehicle unavailability, especially post the pandemic.
Official Contact:
- Website: www.zoomcar.com
- Email: support@zoomcar.com
Q&A About Zoomcar Refund & Consumer Rights
Q1. How long does Zoomcar take to process refunds?
Usually 7–15 days, but many users report delays up to several months.
Q2. Can I get a refund if Zoomcar cancels my booking?
Yes, if the cancellation is from Zoomcar’s side, a full refund is legally required.
Q3. What should I do if Zoomcar denies my refund?
Raise a complaint on consumerhelpline.gov.in and send a written notice to Zoomcar.
Q4. Is it legal for Zoomcar to deny a refund when the car is unavailable?
No. Under the Consumer Protection Act, denying service after payment constitutes deficiency in service.
Q5. Can I take Zoomcar to Consumer Court?
Yes. You can file a complaint in your district consumer commission.
Q6. How can I contact Zoomcar’s grievance team?
Email: grievance@zoomcar.com or support@zoomcar.com.
Q7. Can I complain to RBI if I paid via card or UPI?
Yes, through the RBI Ombudsman if the payment was mishandled or not reversed.
Q8. What evidence should I keep for my complaint?
Booking ID, payment proof, communication screenshots, and refund denial messages.
Q9. Can I get compensation in addition to refund?
Yes, for mental harassment and time loss under Section 14 of the Consumer Protection Act.
Q10. How can I raise awareness about such issues?
Post your experience on LinkedIn and submit it at Choice4Voice.com.
Q11. How many days do I get to raise a complaint?
Up to 2 years from the date of the incident, as per consumer laws.
Q12. What is Zoomcar’s refund policy?
Full refund for company-side cancellations; partial or no refund for customer-side cancellations.
Q13. What if Zoomcar ignores my emails?
You can escalate to the consumer forum or tag them publicly on social media.
Q14. Can I recover GST paid in the booking?
No, but it becomes part of your refund if the entire booking is reversed.
Q15. Are there multiple similar complaints against Zoomcar?
Yes, hundreds of users report refund and service quality issues on social media.
Q16. Can I use a lawyer for consumer complaint?
You may file personally or hire a consumer lawyer for faster handling.
Q17. What is the maximum compensation I can claim?
Depends on case value—up to ₹20 lakh in District Commission.
Q18. How to track my NCH complaint?
Log in to consumerhelpline.gov.in and check complaint status.
Q19. Is Choice4Voice.com a legal authority?
No. It’s a consumer advocacy platform that helps highlight genuine grievances publicly.
Q20. How can Choice4Voice.com boost my case visibility?
By publishing your verified complaint and sharing it across LinkedIn to pressure companies.
