Entrepreneurship enthusiast Nimit Modi accuses Zoomcar of fraudulent and unfair practices after being denied a booked vehicle and refund. Despite proof, Zoomcar allegedly ignored resolution requests.
Complaint Summary Table : Zoomcar Fraud Complaint | Nimit Modi Alleges Unfair Car Rental Practices & Non-Refund
| Complainant Name | Nimit Modi |
|---|---|
| Brand Involved | Zoomcar |
| Location | Mumbai, India |
| Nature of Complaint | Fraudulent practices, denial of service, non-refund |
| Key Issue | Host demanded ₹5,660 extra; car not provided; refund denied |
| Original Post URL | Complaint publicly posted on LinkedIn |
Detailed Complaint Write-Up
Zoomcar, one of India’s leading self-drive car rental platforms, is facing a serious consumer complaint from Nimit Modi, a verified LinkedIn user passionate about entrepreneurship. He has accused Zoomcar of fraudulent practices, denial of service, and unfair financial loss despite providing proof of misconduct by the host.
Nature of the Complaint
According to the complaint:
- Nimit booked a car in Mumbai (6 PM – 11 AM slot).
- Before the ride even began, the host demanded ₹5,660 extra (fuel + FASTag).
- When he refused, the host asked him to cancel — but this was after the cancellation window had closed, which would mean losing his full booking amount.
- Determined not to lose money unfairly, Nimit arrived at the pickup location and even took geo-tagged proof photos.
- Despite repeated calls and messages, the host never showed up to hand over the car.
- Shockingly, Zoomcar neither refunded the amount nor provided any resolution, despite multiple emails and calls.
Impact on the Customer
The incident caused:
- Financial loss of booking charges.
- Mental stress due to lack of transparency and accountability.
- Breach of trust, especially after being a loyal customer for over 3 years.
Allegations of Fraudulent Practice
The complainant described the experience as fraudulent, highlighting that:
- The host denied service after taking payment.
- Zoomcar allegedly refused to issue a refund despite clear evidence.
- Such practices violate the Consumer Protection Act, 2019, which prohibits unfair trade practices.
Legal Escalation
Nimit Modi has publicly stated that he is prepared to escalate the matter legally through the Consumer Court. If pursued, this could set a precedent for other aggrieved customers of Zoomcar.
Conclusion
This case underscores the growing frustration among customers with Zoomcar’s grievance redressal system. Transparency, fairness, and accountability are crucial for sustaining consumer trust, and denying service without refunding amounts to fraud. Zoomcar must act promptly to resolve this matter and restore customer confidence.
About the Complainant
Nimit Modi is a driven professional aspiring to become a business leader, passionate about entrepreneurship and innovation. He shared his ordeal publicly on LinkedIn to warn other customers and demand accountability from Zoomcar.
About the Brand
Zoomcar is a self-drive car rental company in India, founded in 2013. While popular among urban consumers for convenience, the company has also faced increasing complaints related to refunds, customer service delays, and host-related disputes.
Choice4Voice.com Section
At Choice4Voice.com, we raise genuine consumer complaints so that companies cannot ignore their responsibilities. If you’ve faced fraudulent practices, denial of refunds, or harassment by companies, you can:
- Submit your complaint here: Submit Your Complaint
- Ensure your voice is heard and your case is highlighted for public accountability.
Frequently Asked Questions (FAQs)
- Can Zoomcar deny a refund if the host fails to provide the car?
No. If the host refuses service, the customer is entitled to a full refund. - What to do if a Zoomcar host demands extra payment?
Never pay outside the platform. Report the demand to Zoomcar support immediately. - Is it legal for hosts to cancel after the cancellation window closes?
No. Forcing customers into a loss through delayed cancellation is unfair and challengeable under consumer law. - What evidence should I keep in such cases?
Keep geo-tagged photos, call records, and messages to prove denial of service. - Can I approach Consumer Court against Zoomcar?
Yes. If unresolved, you can file a case under the Consumer Protection Act, 2019. - Does Zoomcar have a refund policy?
Yes, but disputes often arise when hosts fail to show up or when cancellation policies are misused. - What are the common complaints against Zoomcar?
Non-refunds, delayed deposits, poor customer support, and host mismanagement. - Can I get compensation for harassment?
Yes. Consumer courts can award compensation for mental harassment and financial loss. - Is it safe to book newly listed cars on Zoomcar?
Customers should be cautious, as hosts may misuse policies. - What steps should I take if Zoomcar ignores my complaint?
Escalate via the Nodal Officer, then the Consumer Court or RBI Ombudsman (if payments are involved). - Are refunds processed quickly on Zoomcar?
Many users report delays, sometimes stretching into weeks or months. - Can hosts legally demand extra fuel or FASTag charges?
No, unless explicitly mentioned in Zoomcar’s official terms. - What happens if I do not cancel a booking despite host refusal?
The company must refund as the service was not provided. - How can I escalate complaints within Zoomcar?
Contact customer support → Nodal Officer → Ombudsman/Consumer Forum. - Can I share my complaint on LinkedIn or social media?
Yes. Public complaints often push companies to act faster. - What is the Consumer Protection Act, 2019?
A law protecting consumers from unfair trade practices, fraud, and harassment. - Can I claim legal fees if I win a consumer court case?
Yes. Courts can direct companies to reimburse legal expenses. - Does Choice4Voice.com only publish banking complaints?
No, it publishes genuine complaints across all industries, including travel and rentals. - How does publishing on Choice4Voice.com help?
It creates public visibility and increases chances of quick resolution. - What should I do if a company ignores both my emails and calls?
Collect evidence and escalate the matter legally without delay.
Final Note
This article is based on the public LinkedIn complaint by Nimit Modi against Zoomcar. If the matter has since been resolved, the complainant or Zoomcar may contact Choice4Voice.com to update the status to Resolved.
