Kishan Rathour raises a serious complaint against Zoomcar for failing to settle his reimbursement bill submitted on 18th July 2025. Despite repeated assurances of a 10-day settlement, the amount remains pending. This case highlights issues of accountability, host exploitation, and poor customer support at Zoomcar.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Zoomcar Fraud Complaint – Kishan Rathour vs Zoomcar | Reimbursement Pending Since July 2025
| Customer Name | Kishan Rathour |
|---|---|
| Company/Brand | Zoomcar |
| Complaint Type | Reimbursement Not Settled / Poor Host Support |
| Submitted Date | 18th July 2025 |
| Expected Settlement | 10 Days (as claimed by Zoomcar) |
| Status | Still Pending |
| Complaint Details | Zoomcar promised to reimburse the submitted bill within 10 days, but despite more than a month passing, the amount remains unsettled. The company has failed to take ownership or provide support. |
| Original Post URL | LinkedIn Source |
Detailed Write-Up
The Core Issue
Kishan Rathour, a Cluster Manager and host partner with Zoomcar, has reported a highly concerning issue regarding reimbursement delays. On 18th July 2025, he submitted a reimbursement bill which, as per Zoomcar’s commitment, should have been settled within 10 working days. However, even after several weeks, the payment remains pending and unresolved.
Concerns Raised by the Customer
- Lack of accountability – No one in Zoomcar’s team is taking ownership of the issue.
- Unfulfilled commitments – The reimbursement was supposed to be processed in 10 days but is still pending.
- Poor host support – Zoomcar appears to focus on profits rather than ensuring fair treatment for hosts.
- Host exploitation – Hosts are made to feel like they are only a revenue source, without proper support.
Why This Case Matters
Zoomcar promotes itself as a leading self-drive car rental platform, but this case highlights deeper operational and ethical issues:
- Delayed settlements discourage hosts from continuing partnerships.
- Reputation damage – Complaints about fraud and scams affect customer and host trust.
- Customer-first vs Profit-first debate – The company’s failure to resolve basic reimbursement issues raises concerns about its priorities.
FAQs – Zoomcar Reimbursement Fraud Complaint
Q1. What is Kishan Rathour’s complaint against Zoomcar?
He submitted a reimbursement bill on 18th July 2025, which Zoomcar promised to settle in 10 days, but it is still pending.
Q2. How long has the reimbursement been pending?
It has been pending for over a month, well past the promised 10-day timeline.
Q3. Did Zoomcar provide any support or updates?
No, the company has not taken accountability or provided meaningful updates regarding the settlement.
Q4. Why is this considered fraud by the complainant?
Because Zoomcar made a false assurance of settlement and has continuously failed to deliver on its commitments.
Q5. Are reimbursement delays common in Zoomcar?
Yes, several hosts and customers have reported delays in payments and refunds with Zoomcar in the past.
Q6. What risks do hosts face with Zoomcar?
- Delayed reimbursements
- Lack of dedicated support
- Profit-first approach by the company
Q7. What legal options are available for unresolved reimbursement cases?
Hosts can approach:
- The Consumer Forum for financial disputes.
- The RBI Ombudsman (if payment issues involve banks/NBFCs).
- File a complaint on the National Consumer Helpline (NCH).
Q8. Can such disputes be resolved via Choice4Voice.com?
Yes, Choice4Voice.com helps consumers and hosts escalate unresolved complaints publicly to demand faster redressal.
Q9. What should Zoomcar do to prevent such complaints?
- Maintain a transparent host support system.
- Ensure timely reimbursements.
- Improve accountability within its team.
Q10. How do such issues impact Zoomcar’s credibility?
Repetitive fraud or scam complaints can severely damage brand trust and discourage new customers or hosts.
Q11. What steps can hosts take to safeguard their rights?
- Always maintain written proof of submissions.
- Follow up in writing via official Zoomcar channels.
- Escalate to public forums and legal platforms if unresolved.
Q12. Does Zoomcar have a helpline for such issues?
Hosts report that Zoomcar’s support channels are unresponsive, making redressal difficult.
Q13. What message does this case send to potential Zoomcar hosts?
It warns them to stay cautious and ensure that payment agreements are honored before partnering.
Q14. Is Zoomcar’s reputation at risk from repeated host complaints?
Yes, multiple unresolved complaints can create a scam-like perception among both hosts and customers.
Q15. How important is timely reimbursement for Zoomcar hosts?
Timely reimbursements ensure cash flow stability for hosts and build long-term trust in the platform.
Q16. Can social media complaints help resolve issues faster?
Yes, public exposure on LinkedIn, Twitter, and complaint forums often pressures companies into action.
Q17. What lessons can other hosts learn from this case?
- Avoid relying solely on company assurances.
- Keep strong documentation of financial submissions.
- Raise concerns early to avoid prolonged delays.
Q18. Can legal intervention recover pending amounts from Zoomcar?
Yes, legal notices and consumer court cases can compel Zoomcar to clear pending reimbursements.
Q19. What support does Choice4Voice.com provide in such cases?
The platform publishes genuine complaints to hold companies accountable and push for faster resolutions.
Q20. What is Kishan Rathour’s appeal in this case?
He requests immediate settlement of his reimbursement, transparent host policies, and accountability from Zoomcar.
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Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
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