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Submit your complaint →Zoomcar host Rofikul Khondakar alleges that despite signing a total loss agreement worth ₹2,01,000 on August 20, 2025, the company has delayed payment for over eight months.
The complaint, published on Choice4Voice.com, highlights repeated false promises and financial stress caused by the delay.
Complaint Summary
| Particulars | Details |
|---|---|
| Complainant Name | Rofikul Khondakar |
| Complaint Type | Fake Promise / Misrepresentation |
| Brand / Company | Zoomcar |
| Service Type | Car Hosting Platform / Vehicle Partner |
| Order / Reference ID | 2180006 (Child Ticket of 2179991) |
| Date of Incident | 4 October 2025 |
| Amount Involved | ₹2,01,000 (Total Loss Claim) |
| Issue Description | Delayed payment despite signed total loss agreement |
| Company Response | Payment continuously delayed; multiple false commitments |
| Complaint Status | Pending resolution |
| Platform | Choice4Voice.com |
Complaint Summary — What Happened
Rofikul Khondakar, a verified Zoomcar host, has raised a serious complaint regarding non-payment of his total loss claim after his vehicle met with an accident.
According to Rofikul, his car was declared a total loss, and Zoomcar had agreed to settle ₹2,01,000 as compensation. He signed the official total loss agreement on 20th August 2025, fulfilling all necessary requirements from his side.
However, despite repeated follow-ups, emails, and written commitments, Zoomcar has failed to release the payment even after eight months. The company allegedly kept changing the promised payment dates, causing severe financial stress and loss of trust.
This prolonged delay not only violates the service agreement but also reflects poor accountability and misrepresentation, especially toward genuine hosts who rely on the platform for their livelihood.
Legal Case Can Be Filed
Based on the nature of the issue, the following legal actions may apply:
- Consumer Protection Act, 2019 (Section 2 – Deficiency in Service)
Failure to honor a signed settlement agreement constitutes a clear deficiency in service and unfair trade practice. - Indian Penal Code, Section 420 – Cheating and Misrepresentation
Promising payment repeatedly and failing to deliver may qualify as intentional deception. - Breach of Contract (Indian Contract Act, 1872)
Once a written agreement is signed, withholding payment without valid cause is a contract violation. - Consumer Forum Complaint
A formal case can be filed on https://edaakhil.nic.in for non-payment and misrepresentation. - Legal Notice via Advocate
A consumer can issue a legal demand notice to Zoomcar’s registered office for immediate payment.
How Choice4Voice.com Can Help
Choice4Voice.com stands as a neutral consumer advocacy platform that gives visibility to unresolved complaints.
Our process includes:
- Verifying the authenticity of submitted complaints
- Publishing the issue to increase visibility and pressure brands to respond
- Connecting consumers with relevant authorities if legal escalation is needed
- Guiding victims with complaint templates and step-by-step filing support
If you’ve faced similar issues with Zoomcar, you can submit your case at www.choice4voice.com for verification and publication.
How to File a Complaint Against Zoomcar
Step 1: Contact Zoomcar Support
- Go to https://www.zoomcar.com → Help / Host Support
- Raise a support ticket mentioning your Agreement ID and Claim Reference.
- Request written confirmation of the payment timeline.
Step 2: Escalate to Zoomcar’s Nodal Officer
- Email: nodal.officer@zoomcar.com
- Mention the agreement date, ticket number, and unpaid amount.
- Attach copies of all previous email communications.
Step 3: File a Complaint with the Consumer Forum
- Visit https://edaakhil.nic.in
- Select Zoomcar India Pvt. Ltd. as the respondent.
- Category: Deficiency in Service / Misrepresentation
- Attach: Agreement copy, payment promises, and communication proof.
Step 4: Legal Escalation to State Consumer Commission
If the total claim exceeds ₹1 lakh and is delayed beyond 90 days, escalate to the State Consumer Disputes Redressal Commission (SCDRC) in your jurisdiction.
Pre-Drafted Legal Complaint Email to Zoomcar
Subject: Urgent: Non-Payment of Total Loss Settlement ₹2,01,000 (Agreement Dated 20th Aug 2025)
To: hostsupport@zoomcar.com, nodal.officer@zoomcar.com
Body:
Dear Zoomcar Team,
I am writing to follow up on my total loss settlement claim of ₹2,01,000, as per the signed agreement dated 20th August 2025 (Reference ID: 2180006). Despite repeated communications, the payment has not been processed for over eight months.
This delay has caused significant financial hardship. Kindly initiate the payment immediately or provide a clear written explanation for the continued delay.
If this matter remains unresolved, I will be compelled to file a formal complaint with the Consumer Forum and other regulatory authorities.
Sincerely,
Rofikul Khondakar
Registered Zoomcar Host
Agreement ID: 2180006
Author Section
About the Complainant:
Rofikul Khondakar is a registered Zoomcar Host who has been working with the platform as a vehicle provider. After his vehicle was declared a total loss, Rofikul followed all procedural requirements, including signing the settlement agreement on 20th August 2025. Despite this, he has faced an unjustified delay of over eight months in receiving payment, prompting his public complaint.
How Choice4Voice.com Works
Choice4Voice.com is India’s consumer advocacy and grievance publishing platform that ensures unheard customer voices reach the right audience.
We:
- Publish verified complaints to ensure transparency
- Tag companies publicly to encourage faster resolutions
- Guide consumers legally through templates, contacts, and filing steps
Visit www.choice4voice.com to raise your complaint and make your voice heard.
Frequently Asked Questions (FAQs)
Q1. What is a Zoomcar Host total loss claim?
A1. It’s a compensation amount paid to a host when their vehicle suffers irreparable damage under Zoomcar’s usage.
Q2. How long should Zoomcar take to release payment after signing an agreement?
A2. Normally within 30–45 days, depending on insurance clearance.
Q3. Can delayed payments be challenged legally?
A3. Yes, under the Consumer Protection Act for deficiency in service.
Q4. What documents are needed for filing a complaint?
A4. Agreement copy, payment commitment emails, and host support ticket numbers.
Q5. What is the penalty for misrepresentation by a company?
A5. The Consumer Court can impose penalties and order refund or compensation.
Q6. Can Zoomcar be reported to the MCA or legal authorities?
A6. Yes, if contractual violations persist, a notice can be filed with the Registrar of Companies (ROC).
Q7. Is there a dedicated grievance officer for Zoomcar?
A7. Yes, you can contact the Nodal Officer via nodal.officer@zoomcar.com.
Q8. How can hosts avoid similar issues?
A8. Always demand a written payment timeline and confirmation mail from Zoomcar.
Q9. Can Choice4Voice.com contact Zoomcar on behalf of complainants?
A9. Yes, after verifying complaint authenticity, we tag and notify the company.
Q10. Can legal notices be sent digitally?
A10. Yes, through a registered advocate via email and registered post.
Q11. What is the Consumer Forum filing fee for such cases?
A11. Generally between ₹100–₹500, depending on the claim amount.
Q12. How long does a consumer court case take?
A12. Simple monetary disputes often resolve within 3–6 months.
Q13. Can a complainant claim interest for delay?
A13. Yes, interest can be claimed for delayed settlement beyond agreed timelines.
Q14. How to track Zoomcar’s support response?
A14. Use the Host Dashboard → Support Tickets → View Updates.
Q15. What if Zoomcar denies responsibility?
A15. Escalate the issue with proof to the Consumer Forum and Insurance Ombudsman (if insurance-related).
Q16. Is verbal assurance by company executives legally valid?
A16. Not without written proof, but repeated false promises can be cited as evidence of misrepresentation.
Q17. What should hosts do before signing settlement papers?
A17. Ensure the amount and payment timeline are explicitly mentioned.
Q18. Can multiple hosts file a joint complaint?
A18. Yes, if several hosts face the same issue, a group complaint can be submitted.
Q19. How can Choice4Voice.com assist in escalation?
A19. We publish your verified case and amplify visibility through social and professional networks.
Q20. Where can hosts report unethical company behavior?
A20. At www.choice4voice.com under the Submit Complaint section.
Published by Choice4Voice.com — India’s Trusted Consumer Advocacy Platform
Raising Awareness. Promoting Accountability. Driving Resolutions.
