Zoomcar host Kishan Rathour claims company ignored responsibility after customer returned his car damaged and abandoned. Read the full complaint here.
Complaint Summary : Kishan Rathour Accuses Zoomcar of Irresponsibility After Car Damage Incident
| Complainant Name | Kishan Rathour |
|---|---|
| Profession | Cluster Manager |
| Company Complained Against | Zoomcar India Pvt. Ltd. |
| Nature of Complaint | Car returned damaged and abandoned; company refused responsibility |
| Incident Date | Recently before August 13, 2025 |
| Main Issues | Car ended without host consent, dropped at wrong location, damage from rat bite |
| Customer Support Issues | Zoomcar denied liability, blamed host for mechanical fault |
| Complaint Platform | |
| Resolution Demanded | FIR against guest, legal action, consumer court complaint |
Full Complaint Overview
Kishan Rathour, a Zoomcar host and Cluster Manager by profession, has raised a serious complaint on LinkedIn regarding Zoomcar’s alleged negligence and biased policies toward hosts.
According to Kishan, the booking was completed by a customer without providing the end OTP to the guest, which is a required step for trip closure. Despite this, Zoomcar’s system marked the trip as ended without his knowledge.
Following the trip, the customer allegedly:
- Dropped the car in an unknown and improper location.
- Left the car in damaged condition, including rat bite damage to internal components.
- Parked the car irresponsibly without informing the host.
When Kishan approached Zoomcar for assistance, the company allegedly denied all responsibility, claiming the issue was a “mechanical fault” outside their scope.
Zoomcar’s stance implied that the host is responsible for checking the vehicle daily at the customer’s location—a demand Kishan considers unreasonable.
Frustrated by what he calls “a fake company fooling hosts”, Kishan announced plans to file an FIR against the guest, lodge a consumer court complaint, and warn other hosts not to trust Zoomcar blindly.
🚨 Key Issues Highlighted
- 🚫 Trip ended without host’s consent or OTP confirmation
- 📍 Car abandoned at an unknown location
- 🛠 Damage from rat bite ignored and labeled as mechanical fault
- 📞 Zoomcar shifted all responsibility to the host
- ⚖ Host pursuing FIR and consumer court action
Original LinkedIn Post Reference
Complainant: Kishan Rathour
Profession: Cluster Manager
Post Date: August 13, 2025
LinkedIn Post URL: Click Here
Frequently Asked Questions (FAQs)
1. What is the OTP process for ending a Zoomcar trip?
Zoomcar requires an end OTP from the host to confirm trip completion. In this case, the trip allegedly ended without the host’s consent.
2. What should a Zoomcar host do if the car is returned damaged?
Immediately report the damage to Zoomcar, take photographs, and file a formal complaint. If unresolved, escalate via consumer court.
3. Does Zoomcar cover damage caused by rat bites?
Zoomcar’s policy may classify such damage as mechanical faults, which are often excluded from coverage, leading to disputes like this one.
4. Can a host refuse to rent their car on Zoomcar?
Yes, hosts have full discretion to list or delist their vehicles at any time.
5. What legal options do Zoomcar hosts have in disputes?
They can file an FIR against the guest, lodge a consumer complaint, or seek damages through civil court.
6. Does Zoomcar insure host vehicles against all types of damage?
No, insurance typically excludes certain damages, such as those from rodents, waterlogging, or negligence.
7. What happens if a customer abandons the car at a wrong location?
Zoomcar should assist in vehicle retrieval, but many hosts report having to recover vehicles themselves.
8. How can a host track their car during a Zoomcar booking?
Zoomcar’s app provides live GPS tracking, but in some cases, hosts report tracking delays or inaccuracies.
9. What is Zoomcar’s liability if the trip ends without OTP verification?
Officially, the OTP ensures mutual consent. If bypassed, the host may claim negligence or system loopholes.
10. Can a host claim loss of income due to damage?
Yes, if the vehicle is unusable for future bookings due to damage, the host can claim loss of earnings.
11. What is the complaint escalation process for Zoomcar hosts?
Start with Zoomcar support → Escalate to senior management via email → Use social media exposure → File consumer complaint.
12. How common are host disputes with Zoomcar?
Social media and consumer forums show frequent complaints from hosts about damage, liability, and payment issues.
13. Can the host recover towing charges from Zoomcar?
If the company refuses, the host can claim these costs in legal proceedings.
14. How to file a consumer court complaint against Zoomcar?
Use consumerhelpline.gov.in or a local district consumer forum with all evidence.
15. Does Zoomcar verify damages before billing hosts?
Many hosts allege that the company deducts penalties without transparent verification.
16. What preventive measures can hosts take?
Install GPS trackers, photograph the car before and after every trip, and set strict booking rules.
17. What is the host’s liability in case of customer negligence?
Contracts often shift most responsibility to the host, but this can be challenged legally.
18. Can a host blacklist certain customers?
Zoomcar does not provide a blacklist option, but hosts can manually reject bookings.
19. How can Choice4Voice.com help in such disputes?
Choice4Voice publishes verified complaints to pressure companies for resolution and supports escalation.
20. Can this case affect Zoomcar’s reputation among hosts?
Yes, such complaints can deter new hosts from joining the platform, impacting overall trust.
Conclusion
Kishan Rathour’s case highlights serious gaps in Zoomcar’s host support and accountability. Ending a trip without OTP, refusing liability for visible damage, and abandoning vehicle retrieval responsibilities are issues that demand urgent attention from the company.
Hosts are advised to take extra precautions, document every trip, and seek legal remedies if faced with negligence.
If you are a Zoomcar host facing similar issues, raise your voice on Choice4Voice.com and make your complaint visible to the right audience.
