Abhishek Dubey has raised a serious complaint against Zoomcar for negligence, delays, and financial losses as a host. Read the full case details, legal options, and how Choice4Voice.com is supporting this matter.
Complaint Summary Table
| Customer Name | Abhishek Dubey |
|---|---|
| Email ID | Not disclosed publicly |
| Complaint Type | Host support failure, financial loss |
| Company/Brand | Zoomcar |
| Product/Service | Zoomcar Host Program |
| Ticket ID | #2318556 |
| Issue Description | Vehicle accident during booking, followed by negligence, towing delays, surveyor absence, and financial/revenue losses |
| Date of Incident | 10th August 2025 onwards |
| Location | Gurugram, Haryana |
| Source | LinkedIn Public Post |
Full Complaint Write-up
Abhishek Dubey, a Bancassurance Manager at Tata AIA Life Insurance, shared his frustrating experience as a Zoomcar Host through a LinkedIn post. His complaint highlights negligence, lack of accountability, and financial loss due to poor support from Zoomcar’s host management team.
Case Background
On 10th August 2025, Mr. Dubey’s car met with an accident while it was booked through Zoomcar. Being a responsible host, he immediately:
- Reported the incident.
- Raised a towing request.
- Submitted all necessary documents, images, and location details without delay.
However, instead of receiving timely support, he faced unnecessary delays, repetitive documentation requests, and zero proactive communication.
It took 12+ days before his vehicle was finally towed on 22nd August 2025 to Friends Automobile, Gurugram. Even after towing, the surveyor failed to visit, causing further delays in repair and reimbursement.
Key Problems Faced by the Complainant
- Host Support Failure – Zoomcar’s host support disconnected calls when he asked for updates or escalations.
- Deliberate Delays – Approvals, reimbursements, and surveyor visits were all delayed without explanation.
- Lack of Coordination – No proper communication between towing agents, garages, surveyors, and host support.
- Financial Loss – The car remained idle, preventing further bookings and causing daily revenue loss.
- Mental Stress – Repeated negligence and rude behavior caused emotional distress.
Expectations from Zoomcar Leadership
Mr. Dubey has clearly outlined what he expects Zoomcar to do:
- Assign a Senior Case Manager to his ticket immediately.
- Ensure the surveyor visit and damage estimation within 24 hours.
- Approve repairs and reimbursement without unnecessary hurdles.
- Provide a written timeline for the entire process.
- Compensate for financial and mental stress caused by delays.
Legal Options Available to the Complainant
In such cases, where negligence and financial loss are evident, the following legal actions may be pursued:
- Consumer Court Case (District Consumer Disputes Redressal Commission):
- For deficiency in services and unfair trade practices.
- Compensation can be claimed for both financial loss and mental harassment.
- Case under Indian Contract Act, 1872:
- Since Zoomcar operates with contractual obligations under the host program, breach of terms may lead to liability.
- Case under Motor Vehicles Act, 1988:
- If delays in survey/insurance approval violate mandatory procedures, action can be taken against both the company and its appointed agents.
- Complaint with Ministry of Consumer Affairs & National Consumer Helpline:
- Direct intervention by authorities to regulate unfair practices.
- Filing an FIR for Cheating (Section 420 IPC):
- If the company is found to deliberately avoid reimbursement or delay payments despite contractual obligations.
Choice4Voice.com’s legal team can support Mr. Dubey in filing these cases or guide him step-by-step in pursuing them.
Choice4Voice.com’s Role in This Case
This case is being featured by Choice4Voice.com after it was shared publicly by Abhishek Dubey on LinkedIn.
- Step 1: Publishing this case is the first step towards transparency and public awareness.
- Step 2: If Zoomcar does not take immediate corrective action, Choice4Voice.com’s legal team will assist Mr. Dubey in filing a formal legal complaint or escalate it to consumer courts.
- Step 3: We will continue to monitor and update this case for fairness.
By publishing genuine consumer complaints, Choice4Voice.com aims to hold companies accountable and empower consumers who are otherwise ignored.
Commonly Asked Questions (Q&A)
1. What is the main issue in Abhishek Dubey’s Zoomcar complaint?
The primary issue is negligence and financial loss due to delays in towing, surveyor visits, and reimbursements after his car accident during a Zoomcar booking.
2. What is the Ticket ID for this case?
The ticket ID shared by Mr. Dubey is #2318556.
3. How long did it take Zoomcar to tow the car?
It took more than 12 days before the car was towed to Friends Automobile, Gurugram.
4. Has the repair process started?
No. The repairs could not start because the surveyor had not visited the garage even after the towing was completed.
5. What financial losses did the complainant face?
He faced loss of bookings, daily rental revenue, and mental stress due to negligence.
6. Did Zoomcar’s host support provide proper communication?
No. The complainant mentioned that calls were disconnected when he asked for updates.
7. What compensation is being demanded?
The complainant seeks financial compensation for losses and mental harassment, along with faster repair and reimbursement.
8. Can the complainant take legal action?
Yes. He can file a case in Consumer Court for service deficiency and also approach the Ministry of Consumer Affairs.
9. Which laws apply in this case?
- Consumer Protection Act, 2019
- Indian Contract Act, 1872
- Motor Vehicles Act, 1988
10. What steps can Choice4Voice.com take?
Choice4Voice.com can guide the complainant legally, assist in filing cases, and escalate the matter on public platforms.
11. Why is this case significant?
It highlights the systemic negligence in Zoomcar’s host support program, affecting not just one but many hosts.
12. What role does the surveyor play?
A surveyor assesses the vehicle damage and approves repair estimates. Delay in surveyor visits blocks the repair process.
13. Has the complainant approached authorities?
Yes, he has mentioned plans to escalate to the National Consumer Helpline and Consumer Court.
14. How can other hosts protect themselves?
By documenting all communication, saving call recordings, and filing complaints with proper proof.
15. Can a host claim damages for mental stress?
Yes. Under consumer protection laws, mental harassment is a valid ground for compensation.
16. What is the liability of Zoomcar?
Zoomcar is liable for negligence, delays, and financial losses as per its host agreement and consumer protection laws.
17. Can this complaint be resolved outside court?
Yes, if Zoomcar leadership intervenes and provides a written resolution and compensation.
18. Why did the complainant involve the Ministry of Consumer Affairs?
Because such issues are not isolated and require regulatory oversight for fair practices.
19. What should Zoomcar do to rebuild trust?
They should improve host support, ensure faster reimbursements, and assign dedicated case managers.
20. What message does this case send to other hosts?
It warns hosts to stay cautious and encourages them to speak up against negligence to protect their rights.
Conclusion
The complaint filed by Abhishek Dubey is a strong example of how negligence in customer/host support can lead to financial, emotional, and legal consequences for a company like Zoomcar.
Choice4Voice.com is committed to ensuring that this case is not ignored. If Zoomcar fails to provide a fair resolution, our team will support Mr. Dubey in pursuing legal remedies and ensuring justice.
