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Submit your complaint →Project Engineer Gaurav Sarode shared his disappointing experience with Zoomcar after booking a self-drive car that was unavailable due to an accident. Despite canceling, the refund has not been processed. Read the complete case details and learn how Choice4Voice.com assists consumers in filing refund and service-related complaints against Zoomcar.
Complaint Summary : Zoomcar Customer Complaint: Refund Still Pending After Canceled Booking Due to Car Accident
| Detail | Information |
|---|---|
| Complainant Name | Gaurav Sarode |
| Occupation | Project Engineer |
| Platform Involved | Zoomcar |
| Date of Booking | 2nd October 2025 |
| Scheduled Pickup Time | 2:00 PM |
| Pickup Location | Approximately 10 km from the complainant’s residence |
| Nature of Complaint | Refund not received after canceled booking |
| Customer Care Interaction | Advised to cancel and rebook at a higher price |
| Refund Status (as of 5th October 2025) | Still pending |
| LinkedIn Post Published On | 5th October 2025 |
| LinkedIn Post URL | Click Here |
Complaint Overview
Gaurav Sarode, a Project Engineer, shared his unsatisfactory experience with Zoomcar, a well-known self-drive car rental platform in India.
He booked a Zoomcar on 2nd October 2025 for a one-day trip, with a pickup scheduled at 2:00 PM. The booking was made an hour earlier, following the company’s standard policy. The pickup location was around 10 kilometers from his residence.
When Gaurav reached the pickup point, he called the car owner to confirm the vehicle’s status. To his surprise, the owner informed him that the car had met with an accident and that he had already removed his profile from the Zoomcar app. Despite this, the vehicle still appeared as available for booking, and Gaurav had already paid the full amount in advance.
He immediately contacted Zoomcar Customer Care, explaining the situation. Instead of providing a quick solution, the support team advised him to cancel the booking and make a new one, which would have required an additional waiting time and a higher price.
When Gaurav requested an immediate refund or a voucher for rebooking, his request was denied. As of 5th October 2025, the refund had still not been processed.
This case highlights serious concerns about Zoomcar’s vehicle verification process, customer service quality, and refund management practices. Consumers expect transparency and accountability, especially when payments are made in advance through trusted platforms.
Brand Involved: Zoomcar India Private Limited
Zoomcar is one of India’s leading self-drive car rental platforms, founded in 2013. The company operates in multiple cities and allows customers to rent vehicles through its app or website. However, in recent years, several users have raised concerns regarding:
- Delay in refund processing after canceled or failed bookings
- Vehicles shown as available despite being inactive or damaged
- Poor customer support response and lack of escalation mechanisms
- Inconsistent communication between car owners and customers
Such issues can significantly affect consumer trust and may indicate operational gaps in verification and customer service systems.
Legal Section: Applicable Legal Cases
Based on the nature of this complaint, the following legal actions can be applicable against Zoomcar India Pvt. Ltd.:
- Consumer Protection Act, 2019 (Section 2(1)(g)) – Deficiency in service and unfair trade practices.
- Information Technology Act, 2000 – For misrepresentation of service availability on an online platform.
- Indian Contract Act, 1872 – Breach of contract due to non-fulfillment of the paid service.
- Legal Metrology (Packaged Commodities) Rules, 2011 – If service information was misleading at the time of booking.
- Reserve Bank of India (RBI) Guidelines on Refund Timelines – Delay in refund for failed digital transactions.
Consumers may also approach the District Consumer Disputes Redressal Commission to claim compensation for mental harassment and financial loss.
How Choice4Voice.com Can Help
At Choice4Voice.com, our goal is to help consumers get justice when companies fail to resolve legitimate complaints.
Here’s how we can assist in this case:
- Public Exposure: We publish verified consumer complaints on our platform and LinkedIn to create public accountability.
- Official Escalation: We tag and report the complaint from our verified LinkedIn page for greater visibility.
- Regulatory Reporting: If the issue remains unresolved, we help file complaints with:
- Consumer Forum (District/State/National level)
- RBI Ombudsman (in cases of payment or refund issues)
- Ministry of Consumer Affairs (National Consumer Helpline)
- Cyber Crime Portal (for online payment grievances)
- Legal Drafting Assistance: We provide pre-drafted complaint templates for FIRs, consumer court filings, and grievance escalation emails.
- Continued Support: If the brand still refuses to resolve the issue, Choice4Voice.com helps escalate the matter legally and assists the complainant throughout the process.
How Choice4Voice.com Works
- We verify and feature real consumer complaints to create awareness and accountability.
- If a complainant tags us on LinkedIn, our official page promotes and reports the issue for wider engagement.
- If the brand fails to respond or compensate, we assist the complainant in filing a legal case through proper authorities.
- Our process ensures that companies take consumer concerns seriously and act responsibly.
Questions and Answers About Zoomcar Refund Issues
1. How long does Zoomcar take to process a refund?
Zoomcar typically processes refunds within 7–14 business days, but many users report longer delays.
2. What should I do if Zoomcar hasn’t refunded my amount?
Contact Zoomcar support via the app, keep a record of your complaint, and escalate to the RBI Ombudsman or consumer forum if not resolved.
3. Can I cancel my Zoomcar booking and get a full refund?
Yes, but the refund amount depends on the cancellation time and terms stated in Zoomcar’s policy.
4. Why is my Zoomcar refund delayed?
Refund delays may occur due to technical issues, pending verification, or internal processing backlogs.
5. How can I contact Zoomcar customer care for refund issues?
Use the official Zoomcar support email or in-app help section; avoid sharing details with third-party contacts.
6. Can I raise a complaint against Zoomcar for poor service?
Yes, you can file a case under the Consumer Protection Act for deficiency in service.
7. Where can I report unresolved refund complaints against Zoomcar?
You can approach the National Consumer Helpline, RBI Ombudsman, or Choice4Voice.com.
8. Does Zoomcar verify vehicles before listing them?
Zoomcar claims to verify vehicles, but multiple consumer reports suggest inconsistencies in this process.
9. Can I get compensation for inconvenience caused by Zoomcar?
Yes, you can claim compensation through the consumer forum for harassment or financial loss.
10. What happens if a Zoomcar vehicle meets with an accident before my booking?
You should receive a full refund; however, if not, you can pursue a legal claim for non-delivery of service.
11. How can I escalate my complaint beyond Zoomcar’s customer care?
Send a written complaint to the company’s registered office and forward it to the Consumer Affairs Department.
12. What documents are needed to file a complaint against Zoomcar?
Booking ID, payment proof, cancellation details, and communication records are essential.
13. Is it safe to prepay for a Zoomcar booking?
Yes, but always check recent consumer feedback before booking.
14. Can Choice4Voice.com help with Zoomcar refund complaints?
Yes, Choice4Voice.com assists in highlighting and legally escalating refund-related grievances.
15. How can I file a case in the consumer court for Zoomcar issues?
You can file online via the E-Daakhil portal of the Department of Consumer Affairs.
16. What if Zoomcar refuses to refund even after escalation?
You can approach the consumer forum for compensation or initiate legal proceedings.
17. Are there other users facing refund issues with Zoomcar?
Yes, several consumers have shared similar experiences across social media platforms.
18. Does Zoomcar issue refunds to the original payment method?
Generally, refunds are credited to the same payment mode used during booking.
19. How can I avoid refund delays with Zoomcar in the future?
Always confirm vehicle availability directly with the owner before paying.
20. What is the safest way to raise a refund dispute?
Document all communication, approach Zoomcar support first, and then escalate via Choice4Voice.com or consumer authorities if unresolved.
Author
Name: Gaurav Sarode
Occupation: Project Engineer
Original Source: LinkedIn Post by Gaurav Sarode
